Pep Boys

Feb 02, 2025

I had a great experience all the Guys working where great thank you Mike and Dany

Feb 01, 2025

Always helpful and friendly, good service.

Jan 30, 2025

The dumbest and laziest group of people I've ever dealt with. Had a small tire leak. Not only did I have to go back twice to try and fix it, but I caught the mechanic fixing the wrong tire, and then I still had a slow leak, and to make it even worse, somehow they swapped my tire pressure sensors so now I get the wrong readings. The guys in the office are super lazy and very unhelpful. Avoid at all costs

Jan 23, 2025

WORST SERVICE I EVER HAD. They replaced my front break and used defectives one, I had to go back they make me wait 1h and asked to keep my car for 12 hours, once the break changed, they were rude and mean, no apologies or refund for their mistake. NEVER GO THERE! The front desk agents are very unprofessional and cold.

Jan 06, 2025

Absolute scam. They tried to up charge me on a battery when I JUST replaced my batter less than a year ago. They told me that the cranking voltage was low. Before leaving they told me they charged the battery the night before blah blah blah. I went over to autozone to get the battery checked.... It's at 100% battery life. Next part, they charge me for a serpintine belt without ever telling me. I just changed out the belt 6 months ago. I called to get a refund, no questions asked they gave me my money back. They know their being shady af. I DO NOT RECOMMEND

Jan 06, 2025

Customer Service was great Repair time great

Jan 06, 2025

I brought my own tires, and $80 per wheel for replacement is too much.

Jan 06, 2025

I know what needs to be done and I wanted the part and service for that part only but they REFUSE to do that and are running a SCAM of "a diagnostic has to be done" crap!!! And I wouldn't see it as a problem if that was free but it's NOT!!! It's 45 bucks!!! SCAM, SCAM, SCAM!!!

Jan 06, 2025

I lost confidences in this Pepboys location. The manager kept telling me there was a delay in completion due to the fact that the parts weren’t actually available, and the technician was having a difficult time with a strut replacement. A one day job turned into a 5 day work project. I would have expected an up front professional update and explanation instead of multiple calls I made over the 5 days to piece together a picture of what was really going on. Unfortunately the lack of communication and customer service is the cornerstone reasons Pepboys is losing customers.

Jan 06, 2025

I walked in on a Friday afternoon without an appointment and the attendant was courteous & professional and fixed the problem. Very satisfied.

Dec 06, 2024

Fixed the problem which few others could.

Dec 06, 2024

Took care of me well, even on the budget. Life pains

Dec 06, 2024

Very bad service I took a appointment on 12:30 I been waiting here more then 2 hours still not start my car for oil change

Dec 06, 2024

well done, fast and friendly

Nov 06, 2024

False advertising. Claiming they have low price tires but when you get there they don’t have them. Just a tactic to get you in there and sell you much more expensive tires

Nov 06, 2024

Fast efficient and always transparent communication regarding the work and the price ! Those guys always go above and beyond. Wouldn’t go anywhere else

Nov 06, 2024

I have been taking my cars to the Pep Boys on Fountain Ave. in LA for years. Although the personnel has changed, the people at the counter have always been so helpful and friendly, even at the earliest morning appointments. I don't feel like I'm being sold something I don't need; all the work is explained in terms I can understand. I appreciate not feeling like I'm going to get sold something I don't need or understand. I appreciate their honesty and great customer service.

Nov 06, 2024

They don't stand behind their tire warranty. They tried to charge me $35 to tell me the 8 month old tires that were oddly warn would not be covered. Front desk person was half awake, half hating his job.

Nov 06, 2024

Wonderful experience Excellent! Service I called they took me in no appointment the wait was short, everything was explained in detailed I never felt pressured or rushed. I will definitely keep coming back and refer new clients also I observed both gentlemen at the counter gave the same Excellent service to other customers 😀

Oct 06, 2024

Great service, if you can get it. This location has done a good job when they’ve serviced my car, but that service may take forever. They accept appointments when they don’t have availability, so you may show up for basic service then wait for several hours before your car is actually serviced. I’d recommend this location only for major service like a full day engine repair, but not for smaller things that should only take a couple hours, like oil changes, AC, batteries, or brakes.

Oct 06, 2024

Stay away from this place if you value your car, money and time.

Oct 06, 2024

They had to order a special battery for my hybrid and it arrived and was installed in 2 hours! Quick and efficient!

Sep 06, 2024

I had a flat tire, went for a walk-in, and received great service at a reasonable price.

Sep 06, 2024

Mike and Art were a great help! Customer service wins again. Give them both a raise

Sep 06, 2024

Service fast and efficient

Sep 06, 2024

The worst Pep Boys station I’ve been to. Yesterday I had my tires changed there. They didn’t check valves for air leakage, so logically this morning one of my tires had 38 instead of 42 psi. I checked that valve with soap water and it was showing leakage. I brought the car in and asked to change the valve quickly. With equipment they have I would do it 4-5 mins. Manager reacted like the only way was to go to the back of the line and follow the procedure. When i asked ETA he mumbled smth like an hour or more. One hour later i wanted to ask that same manager the ETA. He was sleeping in his car. Another manager didn’t know and didn’t try to find out. I asked for my key. He ignored me. I asked a second time. He said I should wait 5 mins until he finishes typing. Final message from him to me was I am not welcome at Pep Boys any more. Driving away to find someone else. They don’t respect you. They don’t respect your time. They don’t respect your wallet.

Sep 06, 2024

Truck broke down at job site near this pep boys off fountain. Water pump went out. Asked if they could fix it during my 8 hr shift. Had it ready by the time came off work. Awesome job, fast turnaround, I highly recommend them boys Pep boys

Sep 06, 2024

Would give zero stars if I could. Took my car here and was treated with such blatant disrespect that I left. I have never been made to feel more “less than” in my life. Do yourself a favor and take your car to Song’s Automotive at 600 Silverlake Blvd. this experience at this Pep Boys will ensure I never visit a Pep Boys again, even if it is the only option.

Sep 06, 2024

guy at the desk was probably the rudest person i’ve ever met. we just asked him some questions and he was so disrespectful, almost like he wanted to fight and was so aggressive. crazy that this is who you guys have represent the brand.