Pep Boys

Dec 02, 2024

Stopped in here kind of late for a Sunday. No other places that could do a front end alignment we're open to compare prices. I thought for sure it would be too late for them to get it done but Matt and the mechanic Nathaniel took care of me. Super fast, super friendly service. I will definitely come back here to check out some tires. The prices that Matt showed me were unbeatable.

Nov 30, 2024

I HAVE VISITED THIS STORE SEVERAL TIMES AND LOVE THE SERVICE. THE GUYS ARE SO NICE AND CARE ABOUT YOUR NEEDS THANKS

Oct 06, 2024

Friendly, understanding, patient. Third time I’ve used this place and will go back.

Oct 06, 2024

Great customer service and mechanic went above and beyond. Thanks for doing such a great job!

Oct 06, 2024

I had major NEED for tires. Tyler was great! Had to wait a while, BUT I did come at lunch time. They got me taken care of and On the road as quick as possible. Now back home, to NC!

Sep 06, 2024

My service was timely, and gave me the assurance that I’d be in taken care of. Wonderful!!!!

Sep 06, 2024

Nicely remodeled store location. Great waiting room area. I was having 4 new tires put onto my car. They even bagged the two tires that I was taking with me. Will use again!!

Sep 06, 2024

Que desagradable ese señor que está en la última mesa.Uno alto el.Que pena.No me dejo ni hablar.

Sep 06, 2024

Fui hacer la inspección de Uber y Lyft y me cobraron 40 dólares y jamás me sirvió el formulario que me dieron para Lyft. Tengo que volver para que me devuelvan mi dinero

Sep 06, 2024

I love the guys at this PepBoys. They're super nice and don't give you any BS. I recommend you go see for yourself.

Aug 06, 2024

They got me in and out fast on my oil change. The mechanic Matt T. was very friendly and knowledgeable. They also discovered why one of my tires was leaking air. Thanks Pep Boys

Jul 06, 2024

They were good employees and offered a resolution for my problem. They found the broken bar under my car and explained what can happen to it in the future with constant wear and tear. The mailman repair guy works there as his second job. They gave me a small discount for the suspension service I did receive.

Jun 06, 2024

Great customer service!

May 06, 2024

An hour before closing I called multiple pep boys locations and this one was so nice and eager to help me, right up until they closed!

May 06, 2024

Took my GMC there pep is quick accurate know what they're doing and thorough.... Some service is very affordable not a pain to the pockets and your in good hands once your there so no complaints from me

May 06, 2024

Long story short. I took my car a year ago to Pep Boys for a simple inspection and left with four new tires and front brakes and a new alignment that wasn't aligned. I took it back immediately to be realigned. And that didn't fix it. So, I was told to go back after that, but I was tired of dealing with it, so I ignored the issue (yes for a year--my own fault). Fast-forward to last week, I went for another inspection and wanted them to finally look at the car pulling to the left. After some hemming and hawing, they said I needed a whole new Steering Rack which they quoted costing roughly $2400. It was then I realized I needed to go to a REAL MECHANIC to have it looked at. Yesterday I went to a local spot in Lexington called Ashley's Wheel and Brake service--HONEST old school cats who do great work. They looked over car. Said it needed an alignment. Nothing else. And then, they asked me, literally, "Where was this work done before?" And I bashfully stated, "Pep Boys." Immediately, the attendant smiled and said, "Our guy got in there and looked at your brakes and other things and quickly thought, 'this was Pep Boys' handiwork.'" They said my Steering Column was right as rain and charged me $100 for an alignment. Needless to say, I won't be going back to The Pep.

May 06, 2024

My service was performed timely, the manager was on point with my concerns and even found other things that needed repair and told me to come back and two weeks so they can check my oil for me as a courtesy. I had a tune up performed and thought it would take all day. Happy customer

Apr 06, 2024

Horrible service and I truly mean horrible. Was supposed to have an appointment at 1pm that got moved to 4:30pm. I got there at 4:20pm and the mechanic didn’t get there until 5:15pm. Finally I got tired of waiting and I had to ask them what they found around 5:40 and they hadn’t done anything at all. They just been sitting there. 6:05pm comes around and A guy named Matt finally comes with an estimate for back brakes which was different from what they told me earlier. A guy named Donnie said it was the front and I heard him clearly. And Matt was trying to gaslight me into thinking I heard something different. At this point I’ve been waiting for 2 hrs for Matt to say they couldn’t do it that day and he didn’t even know what I needed done yet I was waiting for 2 hrs. Just ridiculous worst experience ever!!!

Apr 06, 2024

Super quick and nice people

Apr 06, 2024

The big guy," Tyler," was very knowledgeable about my problem with a tire. He has great people skills, something you can not teach. You either have it, or you don't. It's as simple as that.. "and he definitely does." He came to the waiting room and made sure I was alright and offered to turn t.v. on. T u Tyler appr. u

Mar 07, 2024

I had a flat tire. They got me in right away and I was home a little over an hour later with a new tire. Great service

Mar 07, 2024

I have used this pep boys location a few times for tire installation. Always received quality work at a fair price. Most recent visit will be my last, customer service was good, price has increased for less quality work. White residue left in each tire, the tpms light not reset. Will not be returning or recommending pep boys to anyone.

Mar 07, 2024

Todo muy bien

Feb 07, 2024

Knowledgeable, people skills. Awesome....

Feb 07, 2024

Got a new battery installed just in time for the frigid weather coming. Super fast, thanks.

Feb 07, 2024

Great and quick service! Very respectful and explained everything the entire time.

Jan 07, 2024

Awesome job guys