Pep Boys

Jan 31, 2025

Great Car service. Absolutely wonderful Customer Service. Told me of another issue I would need serviced but didn't make me feel pressured to spend anymore more money. I will definitely be returning for My cars maintenance needs.

Jan 17, 2025

Exceptional service. Was in and out in an hour. When we a hit a technical glitch with payment the staff accommodated. Thank you so much 🙏

Jan 17, 2025

I had to have my car battery replace (it was the original battery when I bought the car 5 years ago). It is in a 2020 KIA Soul GT-Line with push button start & auto start/stop. While I chose a new battery online and scheduled my replacement appointment, I learned that my requirements were different than a standard battery because of the Start/Stop features which put a greater demand on the battery. I was properly educated, made my decision and had the battery changed out. The staff at the Pep Boys Breckenridge Lane in Louisville were all super friendly, knowledgable and quick to get things done. I really appreciate the great service I received from this store, and would highly recommend it to anyone that needs service completed on their vehicle. Thank you, Pep Boys!

Jan 17, 2025

Quick service and a fair price

Jan 17, 2025

Shout out to the manager, Greg. I was eligible for a Michelin tire rebate, however, I had two receipts, a couple of days apart because of shipments. When I registered online with the Michelin rebate, it wouldn’t accept 2 receipts. I called Pep Boys for help and the Manager called back and fixed the issue, no problem.

Jan 07, 2025

Easy to get in for them to work on car. Greg, manager, is professional and courteous.

Jan 07, 2025

Great price easy to get the appointment.

Dec 07, 2024

Good okace

Dec 07, 2024

Great tire deal and service and timing was important to me and delivered as promised.

Dec 07, 2024

Quick response, took care of all that was needed. Would recommend to others

Dec 07, 2024

The staff were all very kind and helpful! Definitely would recommend this location!

Nov 07, 2024

Easy to book an appointment, super quick turnaround time. Only giving it 4 stars bc the building and bathroom weren’t super clean.

Nov 07, 2024

Friendly service and quick turnaround

Nov 07, 2024

Gregory and team at The Breckenridge store were helpful, respectful, and prompt with my getting a new tire. I will return here when I need more car care!

Nov 07, 2024

My credit card was charged twice (exact same amount $109.41). Please help.

Nov 07, 2024

My wife’s car had a nail in the drivers rear tire. She took it in and they had the nail removed and tire repaired in an hour. Great service as usual!

Nov 07, 2024

Oct 27, weekend staffs were great. everything was explained well. they treated me with respect and courtesy as a person not just as a customer. Answers all my questions patiently discuss the process and what must be done and why. however, when i came back on Oct 28, Monday for "retorquing" the staffs-the lady and the one with embroidered name George or Gregory- tall dark man, treated me as if i was incovenience/nuance. these people ruined the all the good experiences i had with pepboys. they asked me what have been done to my car, since i am not well versed in car mechanics and jargon, i gave them the paperworks. none of them even looked at the paper. the lady instructed me to pull over inside their garage. when i was inside, the guy repeatedly told me, "we just print that need for re-torquing in all the papers". i explained that i clearly asked their weekend staff if i need to drive back from Madison, Indiana to Louisville, Kentucky, and the staff confirmed that i need to see them back for retorquing. He did not even looked at the paperworks which clearly said Tire Rotation, computerized realignment and rearbrake service. he repeatedly and rudely said "you do not need retorquing but if you want i can do it; do you want to do it??!" To you sir G, im not a car expert thats the reason i keep coming back to Pep Boys because i trusted people like you. i understand that Mondays can be stressful but you do not need to be rude and impolite. i dont believe in customers are always right. but each and everyone must be treated with respect. thats basic human principle. Pepboys Company, kindly take a look at your staff, you may loss frequent customers for experiences like these.

Nov 07, 2024

So glad to have the team at PepBoys to help keep our fleet on the road! They do top-notch quality work and assist with all sorts of requests and needs!

Oct 07, 2024

Got right in and taken well care of.Very happy with the cost and the work.Go see Gregg and Joe.Tell them Rick sent you.

Oct 07, 2024

Great service this visit!Thanks for everything.

Oct 07, 2024

I needed a new battery. They had one in stock and had me out inside an hour.

Oct 07, 2024

I needed a tire for my Chevy Truck last minute as i had a blowout. They got me in with a fast quote and turn around time. I was pleased with their work as well.

Oct 07, 2024

I scheduled an appointment for an oil change that should have taken 20-30 min. As I walked in there was fresh (possibly dog?) poop on the floor that I almost stepped on. Then I waited over an hour in a filthy customer lounge (with a toddler). The woman was not friendly. I was overcharged. $85 for an oil change AFTER a $20 discount? (The oil change is $89 before discount online.) I will not go back. Go to Honda world, it’s much cleaner and the workers are friendly, and will cost you less money for an oil change.

Oct 07, 2024

Muy buen servicio

Oct 07, 2024

Needed a rideshare inspection. Everything went perfect. Took a lot less than I thought it would.

Oct 07, 2024

Thank you for providing an efficient service.

Sep 07, 2024

Exceptionally long completion time. Went in for standard maintenance, including an oil change and was told that the front desk that would be in and out in an hour and a half. Took over three hours, which caused it complete disruption to the total day. Given the time That it took to complete the maintenance and the poor communication upfront as to the communicated time, definitely could not recommend this place