Pep Boys

Nov 21, 2024

Mis diagnosed problem to the tune of 3000.00 was not the issue. Ended up taking care to dealership.

Nov 21, 2024

My goal was to get my car fixed in one day per my busy schedule, it was a success! Friendly service and complete. Thank u Pep boys!

Nov 21, 2024

We deal with them a lot so they pretty much take good care of us

Nov 14, 2024

Great service

Nov 05, 2024

Great fast service. Very friendly professional people. Larry is the best!

Nov 05, 2024

I called twice on different days to get an estimate for brakes + rotors. When I showed up for my appointment I was told they have to do a inspection/diagnostic check even though I already told them what the problem was. After inspecting I was told a $ that was double what I was told over the phone, her excuse was she gave me the $ for brake pads. It makes no sense, I was very clear about what I wanted and would not have made an appt had I been quoted the correct amount. Other than that they offer good service.

Nov 05, 2024

I only left 5 stars because that was the most I could. I was in town on a business trip and had car problems. Larry gave be great customer service Let me focus on the work I had to do there He was great.

Oct 05, 2024

Larry and the crew are awesome, get you in and out. Love the service there.

Oct 05, 2024

This is my new go-to spot to fix on any vehicle I have when I come in town. Larry is great with timing and the actual mechanical aspect of fixing any issue on a vehicle. My car drove smooth, from the moment I left Memphis, all the way back to St. Louis.

Sep 05, 2024

I took it for an alignment which created a new problem afterwards. My car now squeaks whenever u turn the steering wheel all the way on either side, it rides like a wagon, I can feel every imperfection and bump on the road, no matter how minor the road imperfections are, I have to grip the steering wheel very tightly with both hands just to have control of my car! I regret taking it to them! UPDATE 8/16/24: So, Lee from their Leadership Team reached out to me and he was very rude and dismissive. Is there anyone else besides Lee with the Leadership Team to reach out? He pretty much dismissed everything I've said and made excuses without hearing me out, saying that my complaints had nothing to do with the alignment that was performed.

Sep 05, 2024

Larry & Catie & all the other employees are fair honest & helpful. They make you feel right @ hone & you can trust the.

Sep 05, 2024

The customer service rep was very friendly and the mechanic told me other issues with my car that I didn't know. Overall I had a great experience.

Aug 05, 2024

Great service and wonderful staff

Aug 05, 2024

I was thereon time for my appointment to have 2 tires mounted & balanced. Only 1 technician was on staff at 8:30 a.m . So, they rescheduled for the next day. Same thing, had to wait over 2 hours to finish the job. Not good.

Aug 05, 2024

The prices are affordable. Definitely better than taking my vehicle to its dealership. With that being said, I got the free AC evaluation which comes with a lot checks/perks And not really free, lol.. but it's worth the package. I need a new cooling fan. They could have did it in the spot, but they also didn't judge me for saying " I know what the problem is, I can buy the part myself and take it to my repair man." And they have good customer service and knowledgeable. So thank you. My car is an 2011 Lincoln.

Jul 05, 2024

Ended up needing a patch while on a road trip. Larry was very helpful and kind.

Jul 05, 2024

Great and fast service!

Jul 05, 2024

In town had problems with brakes Larry dropped everything to help/ greatness/ Thank you so much Larry

Jul 05, 2024

Larry was very kind and understanding of what services I needed with my vehicle. He made sure that I was comfortable and satisfied with the price and product I was receiving for my vehicle. Always a customer of PepBoys!

Jul 05, 2024

The employees were nice and polite. Got my car service quickly.

Jul 05, 2024

Very good staff, I was comfortable, cool, and well informed

Jun 05, 2024

Excellent service would definitely 👍 use them again 👍

Jun 05, 2024

Larry was great! Provided great customer service!

May 05, 2024

Good service.

May 05, 2024

Great customer service!

May 05, 2024

Great service

May 05, 2024

Kenny was fantastic. His professionalism and customer service is an incredible reflection of your company. He will make me a Pep Boys customer from here on.

May 05, 2024

The person running the store is the worlds worse.

Apr 05, 2024

The guy by the name of Larry he helped me with everything needed to be done explained what can happen. I really appreciate the service and the experience at Pep Boys

Mar 05, 2024

Kenny is an excellent manager. Firestone quoted me a much higher price for my AC service.

Mar 05, 2024

Larry was very helpful and kind when I dropped off my car. He made lots of recommendations about what needed to be done.

Mar 05, 2024

🤷🏾

Feb 05, 2024

Came into the shop to get a new tire because I have gotten my new tires here before. The sign says they open at 7:30am. I got there around 7:41am. I walked in and ask if I could purchase a new tire because my tire was flat. The man at the counter was VERY nasty he responded, “yeah you can get a new one when somebody get here.” I left and told him I will go somewhere else he tried to continue by saying they’ll be here in 10 minutes but I was already walking out. I understand that he may have been mad because the workers were not there but I don’t work there and that’s not my fault! How can you expect people to spend money with you when you have a nasty attitude. I WILL NEVER GO BACK HERE AGAIN!

Feb 05, 2024

I got a nail in my tire so I decided to drive here. I was the only car there, it wasn’t even 6:05. I asked if I could get a new tire and they said NO. Literally no excuse or reason for why. Just told me NO and nothing else

Feb 05, 2024

PLEASE SHOP SOMWHRE ELSE THERE SERVICES SUCK THEY DO NOT KNOW WHAT THEY ATE DOING THEY JUST FIXE CARS JUST HAVE HAVE THE SAME PROBLEM BACK LESS THEN 3 WEEK