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Pep Boys

4.3
(549 reviews)

Overview

Categories

Tire shop, Auto repair shop, Oil change service


Hours

Sunday

Closed

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 7:00 PM


Reviews

Dec 04, 2024

Bad services ever, staff with attitude


Nov 15, 2024

Lakeisha was terrible. Horrible customer service and rude.she would not even get up out of her seat to check the mileage and license plate and made me do it. I was also previously told to come back the week before on the same day and was turned away. Horrible employees at this location


Nov 06, 2024

It was good service. Just make sure you stay your ground of the reason why you went there the first time.


Nov 06, 2024

The staff was friendly and made sure I left with everything I needed.


Nov 06, 2024

Kenny was an absolute saint!!!!! Been here since opening and here making sure my car done IN THE SAME DAY!!!! Kenny you’re a rockstar tysm


Nov 06, 2024

Service advisor is very knowledgeable. Awesome team here. Thanks guys. Will be back.


Oct 06, 2024

Bought 4 new tires. Tires have exceeded my expectations thus far but the service has turned out to be highly Disappointing. I went to do my brakes recently and 2 lug studs had been cross threaded They have of course denied this but knowing they were the last ones to install wheel it’s obvious they did. I wasted money buying the road hazard warranty and can’t take advantage of free tire rotation either. I could never let them touch the car again. Mistakes happen but not owning up to it and the fact they cross threaded 2 lugs shows me they’re incompetent at best. The torque specs on the lug nuts are 80ft/lb. The torque required to remove the other lug nuts was way over 120lb/ft. I’ll never go back


Oct 06, 2024

I appreciate the honesty of the people working here! If I need something in the future I’ll be going back to this location.


Oct 06, 2024

Sold me a set of tires and the next day 2 were on flat and they told me to go to a rims shop after spending over 600 dollars and a warranty. I am so disappointed with the service and the way they do business in general. Please be aware of this place. Spend at your own risk.


Sep 06, 2024

Fantastic experience at Poplar location. Lakeshia was so kind and patient. I love Pep Boys.


Sep 06, 2024

Pep boys was very sufficient. I was in around 10:30 and had my car back around 12. Adorable prices too!


Sep 06, 2024

Straight rude went in for an appointment I arrived 30 minutes early told Kenny that I came in early because online stated they were slow. Kenny replies to me rudely my tech called in and I'm the only one here I am going back and foward doing everything then says I won't be able to get in you in for your 230 appointment really Kenny you rudness was uncalled for and you all have lost a customer. You treat people with respect I'm coming into your business to spend my hard earned money. Kenny needs some customers service training asap!!


Sep 06, 2024

service from the front desk to the maintenance was quick, helpful, and transparent


Aug 06, 2024

Do not go here. Two weeks ago, I made an appointment for an alignment and oil change. I received a call the same day, an hour before my appointment (at 3 PM), informing me that the alignment technician called out sick and my appointment had to be canceled. No other help was offered. I made a new appointment a couple of days later, went in, and realized (thanks to the gentleman at the counter) that I had made it for a future date. No biggie. I came back today to finally get my alignment and oil change done at my scheduled time, only to be told that the alignment machine was broken and they only had one technician working. They could at least do my oil change at some point. Why make an appointment then? And why was I not given a call? These were my questions to the man at the front, who then got defensive with me, telling me that I never said I was there for an alignment last week (which is irrelevant since the appointment in the computer was for that service). I had to de-escalate the situation myself by asking if my appointment could at least be transferred to another store, to which he replied no. So I was just out of luck. Finally, he understood and started calling other stores to see if I could be squeezed in. The one on Park could accommodate me if I dropped off my car, and they could get to it in an hour and a half, maybe. I'm too busy for a maybe. I'll just go to Ford like I should have all along.


Aug 06, 2024

Fast and effective.


Aug 06, 2024

I have been using Pep Boys at 2516 Poplar in Memphis for maintenance on my 2011 Acura for several years now. I am always extremely pleased with the work and the courtesy of the personnel.


Aug 06, 2024

In and out great staff


Aug 06, 2024

In one day, Kenny helped us replace our tire with a nail in it!


Jul 06, 2024

Great service. Took care of my wife's vehicle. Very knowledgeable, kind and courteous. I highly recommend this pep boys. Awesome work!!!


Jul 06, 2024

I went all the way there with appointment and they said we do not have time today. They did not bother to call me and let me know in advance


Jul 06, 2024

Top shelf service. Professional at it's best. Great customer concern. High level Teamwork.


Jun 06, 2024

Jay,Daryl,and John are the best, 100 percent kindness,pleasant atmosphere, clean lobby area,3 amazing young men


Jun 06, 2024

These past couple of days have been a doozy. I was picking my cousin up at the airport in Memphis, and the electrical system went out in the truck on the freeway - in front of an 18-wheeler - and in a torrential rain storm, no less. The people of Memphis rallied around me, helped me, cared for me, and kept me safe. It was through a caring tow truck dispatcher and tow truck driver that I ended up at Pep Boys, where I received reassurances, professionalism, ethics, capability, knowledge, and kindness. The staff are awesome. They were able to get me on the road that evening, even staying late to help me and my family. I picked up my cousin at the airport 5 hours late, and we made it to North Carolina the next morning to deal with a family matter. They say that you should always treat folks with empathy and expect that everyone is dealing with something hard, stressful, or heartbreaking, and you just never know what that might be. I will just say that June 1st, 2024, was the one year anniversary of the worst day of my life. The staff of Pep Boys had no way of knowing that, but they treated me like I was important and of value during a really difficult and emotional time. So, thanks, guys. Thank you, Kenny. Thanks to the mechanics for fixing my truck. Thanks for making me smile when I felt like crying and giving up. Thanks for working overtime. Thank you for your humanity. And thank you Memphis. You rock. With sincere appreciation, RA Phillips


May 06, 2024

Dropped our car off on Thursday for a diagnostic service and possible repairs (depending on cost, ofc) but it wasn't diagnosed until Monday. Understandable, somewhat... The engine code I pulled was for lean fuel trim, yet PB tells me they pulled a misfire code.... It took 4 days to come to that conclusion??? Which I still don't believe is true. Other people may spend money here, but I won't. DO NOT RECOMMEND.


May 06, 2024

Needed brakes and rotors, but my regular shop wasn't available. So, I took a chance and couldn't ask for a better experience. Daryl and his team were able to work me in same day. That's clutch! Keep up the good work, y'all.


May 06, 2024

Wonderful people doing wonderful work!


Apr 06, 2024

Excellent service and walked me through everything


Apr 06, 2024

Fast service and the workers were very helpful.


Apr 06, 2024

Spent over $600 on a check engine light and auto tuning. Neither did the auto tuning help the problem with the car nor did the check engine light go away as promised by the guys working there. Such a waste of money.