Pep Boys

Dec 03, 2024

I made an appointment for the tires to be rotated and make sure the tires were inflated to their specifications. They found a nail in one of the tires. Thankfully we bought the tire warranty when we purchased our tires. The staff at Pep Boys took care of us and I got to meet Jimmy which just confirmed I was at the right place. Jessica helped me when we had a brake pad on the road lodge itself into one of the tires. She was why I chose to purchase new tires at Pep Boys. I will be serving our cars at Pep Boys. Thank you!

Nov 30, 2024

“Making an appointment is a joke” This place was terrible.

Nov 07, 2024

I just picked up my vehicle unserviced...AGAIN. This is the THIRD time I made an appointment for service; my vehicle didn't even move from where I parked it because "others came in before me." I always book the EARLIEST appointment available. I am DONE! My family has been coming to this service location since 2002, but no more!

Nov 07, 2024

I needed new rear shocks/suspension on my Ford Expedition. Tried this Pep Boys since it is 1 mile from my house where I recently moved – I am new to this part of town. The technicians were experienced and knowledgeable. The advisor, Franchone, kept me updated on the status of the work. He was helpful in getting the needed parts sent over quickly. I am glad I found this full service Pep Boys close to where I live, I will definitely be back.

Nov 07, 2024

My experience was great. The attendants were very friendly and knowledgeable. I suggest this location for your car care needs.

Nov 07, 2024

Upon visiting Pep Boys (Park Ave) location, I was treated respectfully and I was out in 2 to 3 hours. This was my first time at this location. I've had pass experiences with (2) other previous locations and I was dissatisfied. I don't visit those locations anymore but I made an exception to try another location which was Park Ave b/c I was so close to taking my service to a different place of business other than Pep Boys. So far so good with my first visit. I hope that I will continue to be satisfied. If all goes well, this is where I will take my car. The inside was clean and looked nice, not saying the others weren't, just complimenting. Yours truly Satisfied customer

Oct 06, 2024

Stopped by to see if they could patch a tire, and they said it was going to be several hours of waiting, and recommended that I come back another time. Stopped by 4 times in one week, and they said the same thing every time. Went to a different garage and they patched my tire and had me out in less than 20 minutes. This place seems understaffed/overwhelmed.

Oct 06, 2024

The staff was amazing

Sep 06, 2024

I visited on8/6/24 didn’t have an appointment I was a walk in. Customer service was great Mr. Shawn and Keisha was very helpful and professional. Mechanic was on point.My vehicle was back in my possession by 3pm . Thank you all for the great service!

Sep 06, 2024

Kisha took care me got me in and out with 4 tires and a alignment

Sep 06, 2024

The service manager was absolutely exceptional. I must make mention of one of your service tech, Lonnie, awesome gentlemen….

Aug 06, 2024

Fuanchone helped my mom. She mentioned several times how helpful, friendly , and professional he was to her. We would recommend taking your car here.

Aug 06, 2024

Franchone & Jessica are AWESOME!!!!!!!

Aug 06, 2024

Great customer service and communicated clearly on the issues regarding my car.

Aug 06, 2024

Great tires for a great price and warranty. Was in and out of there in 90 minutes.

Aug 06, 2024

Jessica was so kind and helpful!

Aug 06, 2024

The crew was very courteous prompt and helpful.Many thanks!

Aug 06, 2024

Very friendly and courteous, quick and efficient. Really a smooth and enjoyable experience

Jul 06, 2024

Did a very good job at working me in when I did not have an appointment. I have uses Pep Boys before I moved to Memphis. Glad they are in Memphis. I pass this shop several times a week and the bays are almost always full which means they are doing good work and not out of line on their pricing.

Jul 06, 2024

Horrible services DO NOT GO HERE everything's bad and they dint know what they are doing. I was waiting for weeks and still getting the rub around. NOT RECCOMENED

Jul 06, 2024

I’ve visited two locations for services on two different vehicles. The locations on Park Ave and Mt. Moriah. Both are very professional, the location on Park Ave was more engaging with their customers that was waiting in the building while their cars are being serviced. I’ve only dropped off at the Mt. Moriah location.

Jul 06, 2024

Quick, reliable, friendly service

Jun 06, 2024

Best customer service I’ve ever received! Franchone and Jessica were extremely attentive and make coming to get your car fixed a good experience. I’m from out of town and they had my car working perfectly in no time! Best place to get your car fixed in the area hands down.

Jun 06, 2024

The service was professionally done also considering the fact that I was the one who gave them the wrong tire information in the beginning. However everything went to my satisfaction.

Jun 06, 2024

Very kind!

May 06, 2024

(Customer Rant Incoming) DO NOT GO. I brought in my car needing a simple sensor replaced and a battery. Had a service contract with an insurance company to cover some costs. Ring up the charges, they tell you what they can pay, then I pay the rest. Simple. Was told maybe 3-4 days. Called EVERYDAY on day 6 because they either kept pricing me different numbers for different work, saying they're waiting on a part, or THEY HAVE NO IDEA and would call me back (they never did.) Week 2. I get an uber there to see what is happening in person. Guy looks at me and has no idea because the techs never made a quote and scribbled numbers down on post-it notes. Half hour there, and finally got a number and approved the work they couldn't bother to email or call me about. WEEK 3. They finally did the repair. A Sensor and a Battery. Maybe an hr or so job. I head there, pay the repairs, and walk out to my car with a key fob that no longer connects to my car and a flat tire IN THEIR LOT. Walked back in, told them the issues, and they "fixed" the fob by putting a battery in. (It wasnt fixed, and the key part just dangled. I ended up fixing it at home. Battery contact was bad, and when they tried to fix it, they put the part in backwards, giving them maybe a single signal out before it would jangle loose in the fob. No idea how that was possible. ) With the tire, it had some underinflating issues that started from a nail and was drove on awhile. Ok, simple enough, that's on me. Then Office person mentioned the tech had to put air in it multiple times. (WHY WASN'T THIS ON THE DIAGNOSTIC REPORT THEN?!?!?!?!? Tech said you can see the damage easily on the inner tire, THEN WHY NOT REPORT IT!?!??! YOU CHECKED THE BRAKES AND THE TREADS, AND NEVER BOTHERED TO REPORT THE AIR LEAK? Or at least call and tell me BEFORE I WALK IN TO PICK IT UP. DONT DRIVE IT TO THE PICK UP LOT WITH A FLAT.) Then proceeded to tell me the fob was already broken when I arrived. (No it wasn't, and if so, WHY IS IT NOT REPORTED?!?!?!?) Ended up staying yet another hour for them to change a tire (Yes, I paid for that.) and they didnt charge the fob "repair." I forget her name, but the office woman was nice and tried to work with me on this. That was the one saving grace that prevented a customer rant in the shop. I don't know how a battery and a sensor turned into a 3 week headache, but this was by far the worst mechanic experience I ever had. Bless you kind office person. You were nice, but I'm never going back.

May 06, 2024

Early morning, appointment, no coffee or machine to purchase coffee available. Service was excellent, but I wish company would focus on customer comfort during the wait. Unsure why COVID, makes coffee and amenities disappear. Restrictions was lifted in late 2022.

May 06, 2024

I am a huge fan of this location of Pep Boys. The employees are courteous and knowledgeable.

May 06, 2024

Customer Service was fantastic!

May 06, 2024

I only gave one star because zero isn't an option. I had an appointment for 7:30 am and was told it would take two or three hours to replace four tires and an oil change. Four hours later they called and told me I needed to have them replace both Tie Rod Ends, and Replace both Stabilizer Bar Link Assembly. I had no idea what they were talking about. I called a friend, he told me to tell them to put the tires back on the car we were coming to get it. Little did I know, but all the parts were under warranty and didn't need to be replaced at all. This is on a 2018 Outlander with only 60,000 miles on it. Shame on them. They take advantage of women thinking we will fall for it. I will admit I don't know anything about cars, but I have since enough to ask someone who does. Beware do not do business with them. The service manager, Franchone Martin, is dishonest. I don't know if it is Pep Boys policy to screw women over or if is just this one manager.

May 06, 2024

The men that work here are wonderful and don't treat me like just another woman. They actually explain what they did and will walk you through whatever they do to the car.

Apr 06, 2024

Great job in servicing my car

Apr 06, 2024

Pep boys did a outstanding job on my car and the customer service was excellent. Give thanks to Franchone Martin at the 5115 park ave memphis location.. give Franchone a raise.$$$$$$$