Pep Boys

Dec 06, 2024

Quick and friendly.

Dec 06, 2024

Lawrence and Kevin were excellent. Very good customer service.

Nov 30, 2024

Jeremiah was great he helped me with my brakes on my gmc yukon

Nov 30, 2024

The first Pep Boys location (Collierville) should be removed from the scheduling app. I had 8am appointment and when I arrived mgr indicated their location was drop off only and that they Couldn’t get to me before 3 PM. I was very upset.. I called the Highway 64 location and Jeremiah the manager said he would make it right, bring my car in and they will get to me right away in which he did. I really appreciated it. He saved the day!

Nov 16, 2024

Jerry and Kevin exceeded my expectations. True transparency when getting work done on my car fosters trust and repeat service. Going the extra mile to educate and put my mind at ease regarding service provided was a PLUS today. Thank you Pep Boys for choosing this team on HWY 64. Like any business it’s the chosen team that can render a horrible or excellent performance.

Nov 07, 2024

Good service on brake job today. Just what I needed at a good price. Pretty quick service for both axels. I recommend Lester and the crew at this Pep Boys location

Nov 07, 2024

I have to admit I had a good experience this being my first time being in a Pep Boys I had a bolt in my back passenger tire and they were quick and professional getting me in and out. I still from time to time ck my pressure of my tire on my car app to put myself at ease. Thanks Pep 👦🏽 Boys

Nov 07, 2024

Very uncomfortable and unprofessional atmosphere. The manager is very very disturbing rude.

Sep 07, 2024

I am extremely disappointed with Pep Boys. Despite making an appointment over a week in advance, they did not have the correct technician available to service my vehicle. This level of unprofessionalism is unacceptable and a waste of my time. Their poor scheduling and lack of communication reflect badly on their business. I will not be returning and would not recommend Pep Boys to anyone seeking reliable automotive service.

Sep 07, 2024

I came in and requested a front brake job and presented a coupon. They took all four of my tires off and took apart all four brakes, which I did not ask them to. Afterwards they quoted me a $2,800 repair that they said I needed, I asked them to put back together my vehicle and they explained that they could not do that. They stated my back brakes had seized up and they would not be able to put it back together without replacing them. I inquired about the cost, they stated it would be $580, and after the work was completed they presented a bill for $750 and would not honor my coupon. I came in for a front brake job with a coupon and ending up with a $750 back brake job that I never asked for.

Sep 07, 2024

Over two hours for a simple oil change and tire rotation. Tech had vehicle in the air and forgot that one of the tires hadn’t been put back on yet, let the lift down and the studs nearly punctured the tire before he realized what he had done. The shop was empty and still took two hours.

Aug 07, 2024

Everyone was so very nice and helpful. It was an otherwise stressful experience, but their professionalism and just overall “niceness” took the stress out of the experience. They kept me informed as to what they were having to do to my vehicle BEFORE doing it! and I appreciate that. I will always use Wolfchase PepBoys for my vehicle needs! Thank you Darrell, Lester, and your entire crew.

Jul 07, 2024

Darryl is absolutely amazing! The best customer service I have ever had in my life.

Jul 07, 2024

Horrible! Just Horrible!!!! For an oil change? This bald headed guy lied through his teeth to me. 1) He said they would do a ? # point inspection, but refused to hand me an attachment to my $109 charges of any inspection and told me tbey don't print out any evidence of their inspection but sends customers a text message and that's it.....no dialog about issues other thanhe focused on trying up-sale me 4 tires, but they will never in life get another dime of my money and I will go elsewhere, 2) refused me a tire rotation & showed me a slight hole in the inside area of front tire (Humm, wonder how that got there), but still charged me full price after I questioned how he could still ask me for that kind of money to drain & replace my oil & filter for over $10 and they did about 3 quarters of the labor. His attitude was the worst and he was argumentative over my asking him any questions. I highly recommend just going elsewhere or just to your dealership since the price will be about the same. In my opinion this is a bad location to do business with.

Jun 07, 2024

Great service, going back next week...

Jun 07, 2024

called around and most places said it’d be 2-3 hours to get my oil changed. came here and they had me in and out the door in 30 mins even with other work going on. loved the attitudes of every employee i came across and will be using them in the future.

May 07, 2024

Don't even waste your time. These sapsuckas can't even do a wheel alignment properly. Took my money, release the car and only after I returned with a compliant was I told they didn't have all the equipment or expertise to do the job right.

May 07, 2024

I am very impressed to find a honest repair shop. I took my car to another shop after they did a diagnostic test costing me $125.00. They wouldn't include this in the cost of repair if I used them. They quoted me $900.00 dollars. When I decided to go to PEP BOYS I was expecting close to the same. Well come to find out the 1st garage diagnosed the work part to replace. You checkout everything and put the correct part for $417.00. Thanks for being fair to a widowed disabled lady.

May 07, 2024

I don't even know why I went here. The last time I went to pep boys they screwed up some spark plugs. I had to get those redone at meineke in 6 months. Went to get a tire because I hit a pothole and blew a tire. Was told a replacement would be $182. Then told there was a buy 3 get 1 free deal. I said I'll do all 4 then. Then I was told my total was $1077. I'm calculating in my head that this should be around $600. So I tell him it's not in my budget. Then he says he can do it for $866. I immediately saw scam. Went to Firestone a block over and got all tires replaced for $600 after taxes. Guy at pep boys was so nasty when I said I was just going to try Firestone.

May 07, 2024

On Thursday 3/28/24 at about 5pm a semi tire blew out in front of me and I ran over a tire tread with the driver side front of my truck. When I exited my brakes didn’t work. I pulled over and found leaking fluid so I went to Pep Boys store #6395 and they said they would evaluate first thing in the morning on Friday 3/29/24. So I walked home because I live a half mile away. I got a call in the morning saying my brake line had been damaged. The said they needed to replace the line, pads and rotors. $1500! I asked if they could just clean the rotors, replace the pads and repair the line. The employee said they couldn’t. I called 3 master mechanics and they ALL said rotors can be cleaned, turned and put back on if they were within spec. Looked it up online and the same thing across the board. I ask them to fix the line and replace the pads and they said they would…BUT…I would have to sign a waiver. The price was $700 plus to put on new pads, bleed the system and fix the line. I told them to go ahead and fix it. They said it would be done Friday. I called Friday at noon because I was anticipating going home for the weekend for Easter. They had an issue getting a part. They would have to wait until Sat. 2 days without my truck to drive to work. I called Sat at 12:00 noon and they said they had the part on the way. There was some confusion on the delivery side and the part wasn’t delivered. Apparently and according the them this happened twice. I called around 4pm and they said it would not be fixed till Monday. I walked directly to Pep Boys and they told me the part had arrived but the delivery driver had convinced them it was not the right part. So the delivery driver left. I explained to them that I had a 5 hour drive to get home and needed a rental car. They declined. Magically, the part showed up after phone calls and conversations. Kevin, Larry and Casey stayed to complete the job. They were the only positive in my whole experience. I appreciate them taking care of me in a bad situation. Another interesting part of this situation is that my rotors were contaminated by brake fluid and needed changed. When the brakes were bled there was brake fluid all over the rotor and I have the video to confirm that. I wonder if I’m driving on contaminated rotors?….hmmmm. So 2 days without my truck and couldn’t drive it to work, I was on Perdiem and OT at work and that is a lot of money. I was not able to go home because it was too late in the day to travel 5 hours. The single star rating reflects the failure of service, the overpriced work and refusal of a rental car. The single star is for the 3 who stayed to finish the work. I need to hear from corporate to give them a chance to redeem themselves. 4/14/24 UPDATE: pepboys emailed me and asked me to provide them with the store number, work order number and the information….WHY would I have to provide that when you have the info in your system? Are you too lazy or too disconnected to try and fix YOUR issues and call on a customer to help you? pep boys had the local store manager call me…he proceeded to explain to me that I chose to have the full service done and I had the option to not have rotors installed but would have needed to sign off on it…I still have the video of them bleeding my brakes and getting brake fluid all over the rotor ( according to them it should be contaminated right?) (He is the person who told me to call corporate with my issue). I told him I would need someone to contact me other than him because when I brought my issue to him he told me to call corporate…Runaround? A person from corporate called me while I was in a meeting and I asked this person if they could call me back…He said “ You will need to call me back. Which I did, he did not answer, nor have I heard from him since….this is pretty blatant pepboys…do better! Call me with a solution! 4/16/24 Update Still NO response. 4/18/24 Update Still NO response

May 07, 2024

Person at front counter was very rude

May 07, 2024

Worst tire experience of my life! Paid too much for the tires (my fault for being too lazy & passive to go somewhere else)! Took forever!! Then in the end, they couldn’t put the car inaligent because of some camera issue. Anyway, go somewhere else!

Apr 07, 2024

Everyone was super nice and friendly. I got 4 tires put on, oil change and alignment. Took maybe an hour and a half.

Apr 07, 2024

Great Customer Service. Came in for an oil change and Darryl noticed that I needed tires also they got us taken care of . You know safety first Thanks for getting our service vehicle back on the road in a timely manner . Thank you for helping us be great.

Mar 07, 2024

Always a great experience at this location.

Mar 07, 2024

I had a blowout by hitting a pothole 😩. I had my car towed to Pepboys on Hwy 64. When I tell you Darryl took care of me he did just that. I knew when I walked in the store had to be under new management. Darryl was extremely friendly and knowledgeable. I will definitely be back since I witnessed that change had been made at this location. Also, very clean on the inside 👌.

Mar 07, 2024

I went in for a balance and rotation. I drive a 2016 GT mustang. My back two tires are bigger than my front two. I told the service provider I wanted the front two rotated and the back two rotated, which he told me they could not do. I told him they will do it. I also said my steering wheel shakes, the balance will take care of that. He then told me the balance will not fix my shaky steering wheel. It did fix it. They also tried to make me believe my rotors were warped, back tires had no tread, and I had a stripped lugnut. I had my rotors and tire tread double checked by someone else, and they are completely fine. Now the lugnut is a different story. It was stripped. Why you might ask? Because pepboys stripped it. Instead of replacing it, they just handed me my lugnut and told me to replace it. So I had a missing lugnut driving off the lot. I was not happy at all.