Pep Boys

Nov 21, 2024

Always great service

Nov 14, 2024

Capable and courteous.

Nov 14, 2024

I woke up this morning to a car that wouldn’t start. Thankfully, Debbie is always so incredibly helpful! I go out of my way to come to this location, thanks to Debbie and Always exceeding my expectations. I have two new batteries and a working vehicle to get back to work tomorrow. Thank you, Pep Boys.

Nov 05, 2024

Excellent service, customer service reps are very friendly and knowledgeable

Nov 05, 2024

It was fast and awesome. The service manager got me in and out quickly. Great personality.

Nov 05, 2024

Took me in without an appointment & turned the car back in record time.

Nov 05, 2024

Took my car to have warning lite examined. Turned out I had a bad tire sensor causing the tire lite to stay on. The mechanic did a good job of fixing the problem. Took only less than hour. Great job. Thanks to Manager Debbie to get me in for short stay.

Oct 05, 2024

Debbie is awesome.

Oct 05, 2024

Great people, great service, great management, and even greater experience. Thank you to Debbie and team.

Oct 05, 2024

I was able to get an appointment so fast for an a/c check. The a/c check was done in less than an hour. They found no leaks and it only needed freon. Nice to know you're not being taken advantage of. It was a great Friday :)

Oct 05, 2024

I went in to pep boys for an oil change the folks there were friendly and personal able. They were informative and precise, would definitely go again.

Oct 05, 2024

They are amazing and professional as usual.

Oct 05, 2024

9/11/24 at the Pep Boys on Main Street in Mesa. I’ve had my car serviced at this location before with only good things to say except for on this particular day. The associates at the store totally mis-diagnosed the problem with my car and flat out lied to me. I took my car in to be serviced for an ABS brake light that was coming on intermittently. I also asked for her to give it an overall tuneup and check all the fluids because I was preparing for a long road trip. I dropped the car off in the morning and later in the afternoon I called to check the status to see what they found. Debbie told me that her technician had taken my vehicle out on two separate occasions, but cannot get the ABS brake light to come on. She stated that her mechanic even took it out on the 202 and drove it for a while and could not get the ABS brake light to come on. I thought that was very strange because this light had been coming on intermittently for the last week. When I returned to the store that afternoon, Debbie was gone for the day and another gentleman was at the front desk. I stated my name and my vehicle and then I was ready to pick up my car. The man at the desk stated that the vehicle was making a strange noise when backing up and diagnostic should be done on the water pump because it may be going out. Now granted… I am not a mechanic, but I know well enough that a water pump doesn’t typically make noise when it goes out. There was no signs of any leaking or thing that I noticed at home in my driveway. When I asked him about the ABS light, he didn’t seem to know what I was talking about. That was the main reason why I brought the vehicle to the shop. I also asked about all the fluids and asked him if they were all topped off and he said yes. Another bold face lie! I left the store and proceeded to drive down the road when not even 1 mile down the road the ABS brake light came back on. I turned the car around and drove it back to the store to show the person at the desk. When I got to the store, I left the car running the ABS and brake lights were still on. I went into the store and told him that the ABS and brake lights were on and that I believed his mechanic did not do a thorough job and questioned him on how this could be if the mechanic had taken it out on two separate occasions and it would not come on. He explained to me that all the mechanics were gone at this time, it was 5 PM and asked me if I wanted to schedule another appointment.I refused. I told him that not only do I believe that they didn’t look at the ABS brake lights, but also that their staff flat out lied to me saying that they ran the vehicle and could not get the break light to come one. They completely misdiagnosed the problem by stating it was a water pump that was going out. A few days later, I took my vehicle into brakes plus and the brake fluid was almost empty and my back brake pads were worn to a level four. Brakes plus was able to fix my car replace the back brake pads and resurface the rotors. I have not been so disgusted with a mechanic shop in my life. I will never go to your store again. I will be reaching out to the Better Business Bureau to report this incident. Sincerely a very unsatisfied customer.

Sep 05, 2024

I have been taking my vehicles to the Main and Sossaman in Mesa, AZ for years. Great service and honest.

Sep 05, 2024

Quick and easy

Sep 05, 2024

Took vehicle in what was obviously a very busy day for them. Issue was very simple - would have needed either starter, alternator, battery or ignition swtich. They lied and said they couldnt recreate the issue because they didnt want to do the work. It took them all day to let me know they didnt want my business.

Sep 05, 2024

made appointment over the phone - easy in, easy out, quick and thorough, nice folks

Sep 05, 2024

pep boys excellent service fair price about one half of what the dealer quoted and a shout out to debbie shes the best

Aug 05, 2024

Debbie is an inspiration to all. Her customer service is top notch! I will always take our vehicles to her. She is truthful and caring.

Aug 05, 2024

Great service and surprisingly good news that my brakes were good to go. I expected they would push for replacement but they were honest and up front in their evaluation.

Aug 05, 2024

Most expensive oil change ever. Supposed to be $89 and even with a $20 off coupon it was $87. The math isn’t mathin. Never again

Aug 05, 2024

Not really friendly..I don't give a $4!+ attitude. No thank you..just shoved the paperwork..couldn't find issues of concern ir even care to discuss. .. had been before ince..nit bad..this time though...he'll to the no not going back

Aug 05, 2024

Very fast service. Thank you!

Aug 05, 2024

Well I got the shock of my life driving home one night when the Dashboard Lights came on have engine check soon next morning took the car straight to Pep Boys with the dashboard lights on blinking have engine checked. Well thanks to Debbie who got me in the morning so Paul the mechanic could work on the car Deborah explained everything that Paul had to do and approximately how much it would cost. I'm so glad to have a mechanic that I can trust.

Jul 05, 2024

Go somewhere else. Don't bother with the store manager or district manager they won't help. They only care about sales. They installed a whole new ac system almost 2k and left the 20 yr old hoses. When I picked up the car, it had a strong smell of refrigerant. The store manager said that it was normal to give it a couple of days to air out. Week later, it aired out. Cool. When it got hot, I started using the a/c to feel hot air. Took it back and behold the a/c lines were busted. Yeah, they will fix it for 1k more. They don't fix what's not broken, and they won't tell you they broke it or tore it, taking it off or putting it on. The district manager even said that the a/c refrigerant doesn't have an odor..it's odorless. He doesn't even know what he is talking about.

Jul 05, 2024

Mitch, Debbie, and David are all extremely professional. They keep our family's vehicles on the road and we'll maintained. Would 100% recommend paying them a visit!

Jun 05, 2024

Fantastic

Jun 05, 2024

Great service! Very polite! Explained everything! Very happy with Pep Boys!!

Jun 05, 2024

I had asked Pepboy's technician to diagnose exactly why my check engine light remained on after several of my own attempts to fix the problem. He diagnosed the problems, I fixed the problems, and the car passed emissions. I am greatful for the technician's expertise and knowledge to be able to give me a definitive solution.

Jun 05, 2024

I have been using this Pep Boys location for almost 20 years now to service all of my vehicles. Always professional, knowledgeable and competitive on price. Will let you know what services need done now and what will be upcoming.

Jun 05, 2024

I made my appointment and arrived 5 minutes early. The install was estimated at 1hour and was finished before the hour was up and was charged exactly what I was quoted.

Jun 05, 2024

Not an actual store anymore just service center.

Jun 05, 2024

Very pleasant experience, Debi is one of your nicest people to be around

May 05, 2024

Needed new battery. Tested old, prompt and professional swap out. Competitively priced. Nice folks.

May 05, 2024

it was great