Pep Boys

Dec 03, 2024

Tommy went above and beyond for us! The other two discount tire’s locations did not.

Dec 02, 2024

Called to inquire about terrain tires in stock and Mr. Tom was very helpful and friendly in assisting me with locating the right set of tires for a very affordable price. Great customer service and speedy service from Mr. Tom. Thank you!

Nov 21, 2024

⚠️⚠️⚠️⚠️⚠️this is a bit long but worth the read I waited a few days to write this review because I wanted to be sure that was the standard when you go to reputable companies and spend your hard earned money. Last Thursday I scheduled a appointment and whilst I was at work I sent my son in to get my services completed as we are driving to my family for thanksgiving I wanted to make sure my car was in tip top shape. The services I was requesting was an engine diagnostic a fuel system diagnostic brakes check and a wheel alignment. My son got there at noon everything was going smoothly until services were “complete” my son then called me because he wanted me to hear the diagnosis long story short I had no engine problems $99.99 I had no fuel pump issues he just suggested that I use only 87 because other gases has too much water in them which will cause strain on the fuel pump $99.99 and a partial wheel alignment because they said the back struts were leaking and they needed to be replaced I said oh okay how much would that be he quoted me $900 I said I looked for the part and it’s only around $200 how much is labor? He said labor is $158 per hour ?!?! I swiftly declined and was charged the full $99.99 for the wheel alignment he only did on the front and not the back he said he would do the best he can but full price for half a job is crazy! So it’s time to pay out and my balance was 345.59 I cashapped my son the money and he used Google pay they told he it didn’t go through on his end and he tried again and they said it didn’t go through a second time. My son goes into cash app and notices that the first transaction took 345.59 and another transaction took 56.62 he then calls me tells me what happens and then I speak directly to the person who was assisting us I asked them could they make a note that this occurred and they obliged. I gave them my debit card info and this time they claimed it went through. The charges were still pending on cash app and I was told that they couldn’t look into it until the charges cleared Sunday night they cleared confirming that pepboys did receive the money both times I’ve called several times to remedy the situation and have been given the run around for days!!! No one seems to care enough please be careful here! Proceed with caution ⚠️ I will be putting this on social media cooperate has the 48 hours they’ve promised to remedy this.

Nov 14, 2024

Had a my car towed to this location and great customer service and only took a day to get the car fixed and back on the road thanks to the team at this store. 👍

Nov 14, 2024

I scheduled an appointment 3 days ago; and it was confirmed by Pep Boys (appt. ID #075652742362), the next day for today. When I checked in, they said I would be next, which would be a 1.5 hour wait (after I asked). The dude was really nice, but kinda laughed when he told me that all a scheduled appointment would get me was the next available stall, although their website didn’t say that. There’s no need for Pep Boys to respond with their generic reply: “We apologize that you had a poor experience, Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing (Google Review), so we can investigate further. Thank you.” I gave them 2 stars for their easy on-line scheduling and being friendly while they told me how long the wait would be. That was my first and last experience with them.

Nov 05, 2024

Customer service was horrible The men at the front counter told me I can’t get my brakes done until Monday and I was talking to him Saturday night and he Smelt of alcohol.

Nov 05, 2024

Fast and great. No fuss. Efficient.

Nov 05, 2024

Wow!!!! These guys really saved me. Walmart didn’t have the filter for my Porsche, AutoZone also didn’t have it, I was left with going to the Porsche dealership where they quoted me almost $600 for an oil change and then another local shop that works on Porsche, for $330. Luckily my local PepBoys did everything for under $150 and were super fast!!!!!!! Really saved the day! Thanks guys.

Oct 05, 2024

Brought my car in for 1 new tire and an oil change. They left my engine shield unscrewed, didn’t refresh any of my warning badges, and did not check tire pressure on any of my tires. I returned when I saw the engine shield hanging off the car and the mechanic told me it was like that when I brought the car in… I can almost 100% confirm that is not true. I asked if he could fix it and he said they didn’t have any screws. I also asked about the air in my tires and he said they lost the air pump, and that I should go to discount tire to get them checked (they claimed to have checked them on my receipt). They did below the bare minimum with my service, leaving stuff unfinished and with no explanation. I never leave bad reviews but I recommend going to a different auto place unless you have time for bs.

Oct 05, 2024

Couldn’t be more appreciative of Charlin and the Pep Boys staff for the quick turnaround on a tire patch. They saved me from what could’ve been a miserable experience! 10/10 would recommend!!

Oct 05, 2024

Customer service here leaves a lot to be desired, but it pales in comparison to the BS we dealt with concerning their technician, Anthony. He told us he could do the work cheaper if we did it on the side, what in the world kind of place is this? The work he DID do on the car was not good, he actually made the problem worse. I would avoid at all cost.

Oct 05, 2024

Excellent customer service/support

Oct 05, 2024

Great service

Oct 05, 2024

This location is fast and friendly, very knowledgeable. I am very satisfied with the work they have done on my vehicle. I will definitely return for any future mechanical work.

Sep 05, 2024

Customer service here is TERRIBLE! The girl that works at the front is unprofessional and at times been down right rude and ghetto. I spent hard earned money for a full set of tires but my rear tire keeps going down. Every time I go by to try to get it fixed (part of the contract) or at least some air in it she says my technicians are on other jobs. I ask her could I just get some air in it she told me to go to a gas station and put air in it. I can not believe that they treat their customers that have spent hundreds of dollars thousands if you count over the years like this. I am done with Pep boys and will not go back. I will tell everyone I have influence with my church my job my following my friends my neighbors how you made me feel and how I was treated. That’s ok Pep Boys. WOW wow wow 🥹

Sep 05, 2024

Did not follow instructions and instead of installing new tired on new OEM wheel purchased inside vehicle, they installed tire on damaged wheel against my instructions. Also no wheel alignment was performed as my steering wheel is crooked.

Sep 05, 2024

It was a great overall experience, great staff that is friendly and knowledgable. Got my car in and out quickly, plus easy online appointment setting for service on my vehicle I will definitely use them again in the very near future.

Sep 05, 2024

Service was done quickly. I was kept aware of the work being done. The waiting area was clean and cool.

Sep 05, 2024

The prices are decent and the sales lady was great, (this is the ONLY reason I’m not leaving a 1 star review) - fast forward to actually using the road hazard warranty and they NEVER cover it. The last time I came in for a nail in my tire, it wasn’t covered bec it was in the tread on the edge, so it was considered “sidewall”. This time the screw was in the deep groove between the treads- so I set up an appointment to fix it. My appointment was the next day at 12:30, at 3:30 I called to ask if there was an update- I was told there was only 1 tech on location and it would be done by 5. 4:40 I get a call that my tire is “not repairable”. They claimed it was a sidewall fix, and I need to purchase a new tire AGAIN. Idk if the tech was just ready to go home, or if this is the standard when they can’t claim your tread is too low, but it’s extremely frustrating. Previously I had come in to get my tires rotated, and had marked the tires before dropping it off. When I got home, my tires were in the same positions. I went back up to the store and was told they didn’t rotate the tires because the tread was too low on my front tire. I asked why they never stated this- instead I was given an itemized receipt showing the tire rotation had been done?! They didn’t have an answer other than it must have been a clerical error. My family will never spend our money at this establishment again. I recommend any other auto service company.

Sep 05, 2024

The service performed was good. My only complaint was that I booked my appointment for Sunday at 11am and they kept my car overnight. I didn’t get it back until the next day at 10am. All I needed was new tires installed and an alignment. I had to miss several hours of work on Monday because of this delay. The representative at the store said it was because they only had one technician working that day. If that was the case, I feel like they should not have booked so many appointments for that day that they could not service them all timely.

Sep 05, 2024

Vehicle has same issue, was told if I had the work on the brakes and alignment the car would not vibrate when driven over 60 mph. I picked up the vehicle. Same issue. Brought it back. Tech flushed put brake fluid, charged me, was told the vibration was because of the tired, they're cupping. If I was told tires and alignment would be sufficient, I would pay that and fix the brakes at later time. I don't have the money for tires at this time. This situation has me depressed and I'm a veteran, should have been treated better than this. Car still vibrates when driven over 60 mph

Aug 05, 2024

Kevin is the mechanic that works on my car he is the very best I have ever had. Kim the general manager is also very knowledgeable and very good. She allway myself by my name. always greet customers when they come in. This Pep Boys is extremely extremely good. I think it’s the best one okla city. Thanks Deb

Aug 05, 2024

Kevin was awesome

Jul 05, 2024

Alejandro was the tech that serviced my vehicle. He did a great job and provided clear pictures. The women at the front desk area were kind and accommodating.

Jul 05, 2024

Been bringing my cars here for the last couple years, can't beat the lifetime alignment

Jul 05, 2024

Don't bother scheduling an appointment online. They do not honor appointments. I sat there for 4 hours today without my car ever being seen. I was able to have my car fixed somewhere else for $15 in less than 15 minutes. Pepboys made me sign saying to expect over a 60 dollar charge after I've missed an entire day of work to be here. No thank you

Jul 05, 2024

I received great service at a reasonable price, I will be giving all my auto repair needs to Pep Boys in the future. Thank you again.

Jul 05, 2024

Pep boys helped me in a situation with no air conditioning in my vehicle on very hot Oklahoma day .They were slammed pack busy. I wasn’t able to get my vehicle in during the week. So the staff was able to work me in and fix my problem with the ac it is greatly appreciated for your help. The staff and technicians. We’re extremely great. And I would highly recommend this store on nwexpressway okc. Thank you very much

Jul 05, 2024

They kind and fast

Jul 05, 2024

Very professional,will get services there again.

Jul 05, 2024

Went in because the check engine light was on and thought I had a dirty air filter. Pep boys found out it was a more serious problem and was able to quickly fix it in no time. Car runs like new now. Would highly recommend.

Jun 05, 2024

I can't remember her name but I believe she was the manager there. This is the second timr coming to this Pep Boys and she has been wonderful both times.

Jun 05, 2024

Made my A/C cold again and spotted my bad serpentine belt. Much appreciated.