Pep Boys

Dec 05, 2024

Please save your money and time! I will never be returning to this place. Apparently, this is the headquarters for Orlando/the main store and it’s such a disgrace. I am displeased with the service done on my car—the issue was not rectified at all. The service manager, Britney, has one of the worst attitudes I have ever came across. Her demeanor and attitude was horrendous. The other employees know about how nasty she is, how she treats customers, and everyone just stands there and don’t say anything. Nothing was explained to me, no one helped me, my service was more expensive than I was quoted, no one provided me with suggestions moving forward, and I felt like I was not heard and like I was being rushed—essentially as if I was a bother. I did not appreciate that at all. Again, do NOT go to this Pep Boys.

Dec 05, 2024

These guys are great and very respectful. They got me back on my way in like 15 minutes.

Dec 01, 2024

Went in a while back for replacement tires, they informed me my T.P. Sensor was shot on one of the tires. By the time all was said and done, none of my Tire Pressure sensors are reading, and the truck drives worse with the new tires then when I brought it in, poorly placed weight maybe.. left Vm asking for follow-up never came. 1 star for getting the tires mounted I guess😒

Nov 29, 2024

Dorian's help at front desk is outstanding, I've been a Pepboys customer for years and Nick's advise I trust very much.

Nov 21, 2024

Everyone from the the techs to the front desk were all great and courteous.

Nov 21, 2024

This store always takes good care of me. Good service, quick turnaround, and solid communication. Thank you Brittany, Doriam, and Yogi for all you do!

Nov 14, 2024

Nick is an asset to your business!! Very efficient and helped with my issues. Taken care of on my way!! Guys in back work efficiently and did a great job!!!

Nov 14, 2024

This Pep Boys is a great location - they do wonderful work and they're very fast. I had a great experience there. I previously went to the location a few miles north of this one on the same street (Semoran) but that location closed - luckily this one isn't too much farther away, and it's much BETTER. Bigger staff and more techs and more service writers and everybody is very HELPFUL at trying to work with me to save on costs but still get good service. I recommend this Pep Boys based on my good experience there.

Nov 05, 2024

Appointments do not mean anything here. Appointment for 2pm, over two hours and still waiting! Simple oil change and tire patch! Take your business elsewhere.

Nov 05, 2024

Good quality service and professionalism. My only complain is that due to personnel shortage the waiting time was kind of long. But other than that the team of front desk employees and mechanics is very good and very professional.

Nov 05, 2024

Great service and polite and straight forward

Nov 05, 2024

I took my brother to the airport and the low tire pressure light came on. I dropped my car off and was told it would be about an hour … I got a text which supposedly updated me on the progress of my car… fast forward about 2.5 hours … no updates and the location was about to close. Still no progress updates. Then, I was told there was a nail in my tire which they could not patch because they….wait for it …a tire store had no plugs or patches. They said they would put more air in the tire and charged over $100… I think they did nothing and just wanted to go home. The car is now in my driveway with an extremely low back tire. Tomorrow I will be calling AAA and going to Tire Kingdom.

Oct 05, 2024

Amazing!!!! Clean Location Knowledgeable Employees. Highly recommended. Even gave me a Lift Ride home while they worked on my Car ! 5 ⭐️ For Sure

Oct 05, 2024

Great price. I got a standard oil change and they gave me a very thorough inspection of my car and what needs to be replaced. Very nice people too.

Oct 05, 2024

I had an appointment for 4pm and when I get there, they tell me their guys are on lunch and I have to wait an hour to even be seen. Ended up waiting 3 hours for a simple oil change/tire patching and they told me they couldn’t even patch my tire because my tread was too low. Still charged me $21 for a “tire repair” tho even tho literally no repair was done. Bad experience, prob won’t return

Oct 05, 2024

Overall great experience- Car brought into shop within a few minutes of arrival- Staff was great. Would recommend

Oct 05, 2024

Quick & efficient service

Oct 05, 2024

Very convenient place for my car's needs. They were very helpful and the store had a clean place to wait and clean restroom.

Sep 05, 2024

5 hours to do a tire rotation and wheel balance…..go somewhere else trust

Sep 05, 2024

An uncomfortable place to visit, a simple safety check took over 2 hours. Employees seemed to not know how to work together as a team.

Sep 05, 2024

Excellent! I recommend this location.

Sep 05, 2024

Good service overall. Took a bit of time to fix my light bulb but they were very professional and clear in communication.

Sep 05, 2024

Great service! Replaced my tire. Doriam was very helpful.

Sep 05, 2024

Long wait with no communication. I understand things happen, call outs but a little customer service goes a long way.

Sep 05, 2024

Prompt courteous service. Everytime.

Aug 05, 2024

After much thought, the shop gets 4 stars. They did the work i asked, without question or refusing. Minus 1 star, they were VERY busy when I arrived, did not give me an honest time frame for pickup and I had to call several times, which I didn't like!. The replacement tires are OK, they seem very balanced and that's wonderful.

Aug 05, 2024

Easy to schedule online. Was able to get service as early as same day. No hidden fees. Genuine feedback on what my car needed, what i should consider fixing soon, and whats doing alright. I was able to get an oil change, tire rotation, and wheels balanced in 45 min.

Aug 05, 2024

Great pep boys. Dormm helped us. Our rental car was low on oil and they helped us right away. Would highly recommend

Aug 05, 2024

Great service and Dorian its a big asset in the company

Aug 05, 2024

Great service, very friendly crew, will come back for any services needed!!!

Aug 05, 2024

Hola mi experiencia fue muy malaaaa me cobraron más de 2000 pesos por un catalizador y una bujía. Algo tan barato y cobran 3 veces . Más instrumento y etc te cobran hasta los instrumentos q usan cuando debería entrar en el precio de mano de obra . Ese arreglo costo más caro q comprar un motor nuevo a mi auto . Para mi fue una estafa de dinero . No recomiendo el lugar a nadie

Aug 05, 2024

Unfortunately, I did not have a great experience at this location. I made an appointment to align my vehicle and acquire new tires. Making an appointment was easy and the staff were courteous at check-in. The service was relatively slow, I waited around 4 hours to get my vehicle back. When I picked it up, I noticed that the vehicle had not been aligned properly. Additionally, upon closer inspection, one of the tires was the wrong size and when they were working on my vehicle the technicians made a dent in the bumper. I’ve had to go back 4 times to try and get my vehicle aligned. As it pertains to the dent on the bumper, I was told that a claim to have the car fixed had been sent to corporate but I have yet to hear back. I decided to do my service here because of the affordable pricing, however, after this experience I will not be back. I thought I had left my vehicle in the hands of professionals, but was disappointed. I’m knowledgeable about mechanics and was able to pinpoint these issues, I feel for those customers who do not know when they are being ripped off.

Aug 05, 2024

Manager and the guy work on my car gave me excellent service.