Pep Boys

Feb 03, 2025

Great customer service 4 yrs later return for a tire service

Feb 01, 2025

Bad service. Better else somewhere else.

Jan 30, 2025

Great customer and fast service. They showed me the issues with vehicle, which I appreciate very much. The shop is very helpful. Strong recommendations.

Jan 23, 2025

Dorian is very polite and ensures the customer is taken care of. She has a great customer approach when it comes to their concern. She does an exceptional job. Other staff there she learn from her.

Jan 23, 2025

I had a 9:30 appointment for a wheel alignment. They took my car immediately. Everything was done within 40 minutes, Great Service and pleasant staff. I will go back.

Jan 16, 2025

I hope so , my car check here parking lot! I feel hear better okay ! Thanks Pepboys.. I REMEMBER ONE YEAR 2026 THE WARRINTY

Jan 16, 2025

Nice service.

Jan 16, 2025

Received Outstanding, Professional 5-Star Service. The staff are knowledgeable, with legitimate positive empathy, understanding, and awesome customer service. Will continue to utilize Pep Boys for all my vehicle maintenance needs. -Thank You -Respectfully; -A Grateful Customer

Jan 06, 2025

Excelente atención

Jan 06, 2025

I got there after 7:00 am and pick up my coffee ☕ before I got there and wait it, I got a synthetic oil change and Balance and Rotation and Alignment for my Eltrana and the tech check out my whole car and there no problems with it, and he did test run on my car and there no problem with Alignment and it Drive awesome and the two women up at at register and they very pleasant and one gave me coupons and save me little money and that very nice of her, I would recommend them to anyone, They really impress me and they help me to, I give them 10 ⭐ Stars. I definitely will go back to them.

Jan 06, 2025

Pep Boys has provided me with Excellent Service for my Vehicle.

Jan 06, 2025

Quick and fast service. Continue to use.

Jan 06, 2025

Ricky and Jose really helped me out by getting my BMW X5 in for an alternator replacement. They kept me up to date and got me back on the road in a day. They always get me taken care of.

Jan 06, 2025

The staff at Pep Boys were friendly and welcoming, but the pricing was excessive. I was quoted nearly $400 to change my headlights because the bumper needed to be removed. While I understand the complexity, with the right tools, this shouldn't take very long. The technician was honest, explaining that most of the cost would be for labor, but it felt like they were stretching the labor time unnecessarily. I decided to leave and went to another shop, where the job was completed in about 40 minutes for a flat $100.

Jan 06, 2025

They refuse to look into the system to see if it has a guarantee for the alignment that I had done at another Pepboys store.The excuse was that they did not have access and that the system did not communicate between stores.

Jan 06, 2025

Very professional people I will be using this place again first time in the store always went to dealership not anymore this the place to save

Dec 06, 2024

Dorian's help at front desk is outstanding, I've been a Pepboys customer for years and Nick's advise I trust very much.

Dec 06, 2024

Everyone from the the techs to the front desk were all great and courteous.

Dec 06, 2024

Nick is an asset to your business!! Very efficient and helped with my issues. Taken care of on my way!! Guys in back work efficiently and did a great job!!!

Dec 06, 2024

Please save your money and time! I will never be returning to this place. Apparently, this is the headquarters for Orlando/the main store and it’s such a disgrace. I am displeased with the service done on my car—the issue was not rectified at all. The service manager, Britney, has one of the worst attitudes I have ever came across. Her demeanor and attitude was horrendous. The other employees know about how nasty she is, how she treats customers, and everyone just stands there and don’t say anything. Nothing was explained to me, no one helped me, my service was more expensive than I was quoted, no one provided me with suggestions moving forward, and I felt like I was not heard and like I was being rushed—essentially as if I was a bother. I did not appreciate that at all. Again, do NOT go to this Pep Boys.

Dec 06, 2024

These guys are great and very respectful. They got me back on my way in like 15 minutes.

Dec 06, 2024

This Pep Boys is a great location - they do wonderful work and they're very fast. I had a great experience there. I previously went to the location a few miles north of this one on the same street (Semoran) but that location closed - luckily this one isn't too much farther away, and it's much BETTER. Bigger staff and more techs and more service writers and everybody is very HELPFUL at trying to work with me to save on costs but still get good service. I recommend this Pep Boys based on my good experience there.

Dec 06, 2024

This store always takes good care of me. Good service, quick turnaround, and solid communication. Thank you Brittany, Doriam, and Yogi for all you do!

Dec 06, 2024

Went in a while back for replacement tires, they informed me my T.P. Sensor was shot on one of the tires. By the time all was said and done, none of my Tire Pressure sensors are reading, and the truck drives worse with the new tires then when I brought it in, poorly placed weight maybe.. left Vm asking for follow-up never came. 1 star for getting the tires mounted I guess😒

Nov 06, 2024

Appointments do not mean anything here. Appointment for 2pm, over two hours and still waiting! Simple oil change and tire patch! Take your business elsewhere.

Nov 06, 2024

Good quality service and professionalism. My only complain is that due to personnel shortage the waiting time was kind of long. But other than that the team of front desk employees and mechanics is very good and very professional.

Nov 06, 2024

I took my brother to the airport and the low tire pressure light came on. I dropped my car off and was told it would be about an hour … I got a text which supposedly updated me on the progress of my car… fast forward about 2.5 hours … no updates and the location was about to close. Still no progress updates. Then, I was told there was a nail in my tire which they could not patch because they….wait for it …a tire store had no plugs or patches. They said they would put more air in the tire and charged over $100… I think they did nothing and just wanted to go home. The car is now in my driveway with an extremely low back tire. Tomorrow I will be calling AAA and going to Tire Kingdom.

Oct 06, 2024

Amazing!!!! Clean Location Knowledgeable Employees. Highly recommended. Even gave me a Lift Ride home while they worked on my Car ! 5 ⭐️ For Sure

Oct 06, 2024

Great price. I got a standard oil change and they gave me a very thorough inspection of my car and what needs to be replaced. Very nice people too.

Oct 06, 2024

Great service and polite and straight forward

Oct 06, 2024

I had an appointment for 4pm and when I get there, they tell me their guys are on lunch and I have to wait an hour to even be seen. Ended up waiting 3 hours for a simple oil change/tire patching and they told me they couldn’t even patch my tire because my tread was too low. Still charged me $21 for a “tire repair” tho even tho literally no repair was done. Bad experience, prob won’t return

Oct 06, 2024

Overall great experience- Car brought into shop within a few minutes of arrival- Staff was great. Would recommend

Oct 06, 2024

Quick & efficient service

Oct 06, 2024

Very convenient place for my car's needs. They were very helpful and the store had a clean place to wait and clean restroom.