Pep Boys

Feb 06, 2025

Team needs work on diagnosing issues. They are very polite but not knowledgeable. They don’t have the experience to proactively find the fix for simple problems. My tire was leaking air so I brought it in. They told me they didn’t find a nail in the tire and it doesn’t leak. I told them that it does leak and asked did they check the valve stem or the rim. They said no and didn’t offer to do the test. So i took my car to another company and it was the valve stem.

Feb 05, 2025

terrible service. every time i come to a pep boys ironically I now have a new problem to fix. makes me want to stop business with this company altogether.. BOTH times at this location specifically the same problem was caused by their mechanics

Feb 04, 2025

I would like to express my dissatisfaction with the service and the handling of the battery replacement for my vehicle, carried out on January 16, 2025. I was initially informed that the procedure would be simple and quick. However, after the battery replacement on January 16, the Start/Stop system light turned on in my car’s dashboard, which had not happened before the service. I returned to the workshop on February 2, 2025, around 1:00 PM, and waited until 3:00 PM when I was informed that the battery for the Start/Stop system would also need to be replaced. However, no clear estimate or quote was provided at that time. I was then instructed to return later, with the promise that the service would be completed between 5:00 PM and 6:00 PM. However, I did not receive any update during the day, which resulted in an unnecessary wait. When I returned to the workshop around 6:00 PM, I was told that the service would not be performed because the required battery was unavailable. Up to that point, I had not received any clear explanation regarding the situation, nor was I informed about costs or timelines. The lack of communication, coupled with excessive delays and the absence of clarity regarding the service and the quote, led to a significant waste of my time and caused me to lose trust in the quality of the service provided by the workshop. As a result, I have decided not to use your company’s services again, nor will I recommend the establishment to other customers.

Feb 04, 2025

Not good 😐 😕

Feb 01, 2025

Very kind and transparent service. Got me in and gave an honest estimate for costs and did the work quick.

Jan 31, 2025

The guys working here were very attentive, called with updates along with updating the text with information, explained what needed to be done. They made what is always a stressful situation, bringing your car in for services and easy event. Seems like they have the right staff in place.

Jan 24, 2025

Great service great communication!

Jan 24, 2025

The Pep boys on 5546 L B McLeod Rd. Orlando, Florida 32811. DO NOT TAKE YOUR CAR TO THIS LOCATION!!! Believe the 1-star reviews, because they are real. This service is awful. The representative was rude and he ignored me. He looked at me and did not acknowledge that I was there at all. I stood in line for about 10 minutes, with no one else the counter before he waited on me. I took my car to this location at 1030 am, for an inspection and oil change. When he finally called me to the counter, I told him what services I needed for my car. I asked him how long would it take for them to service the car. He told me 1.5 hour. So I agreed and asked can I get a Uber to go home. He said yes, and they would call me when the car is ready. I left my car at 10:30 am, I never received a call, so after 3-hours I called the store and the same person answered the phone and said my car was not done yet, the mechanic was finishing up another car and I would be next. At 4:30 p.m. I still had not received a call from the store to tell me about my car. I called the store and the same representative picked up again this time he placed me on hold for 30-minutes, before he came back to the phone. When he got back on the phone, I asked about my car and he said the car was not done. I told him not to service the car I’ll come and pick up my car. This was a waste of my time. The car never got serviced. DO NOT TAKE YOUR CAR TO THIS LOCATION! This place is awful.

Jan 17, 2025

I visited the store on a Monday January 13th at noon for an oil change. The first thing I asked was about the estimated time for service, as I didn’t have an appointment, and the guy said that my car was the next one to go so around 1 to 1.5 hours. I went home and received a text with a link to see the progression of the service, however this link did not work, so I waited. Three hours later I still hadn’t received any notification so I called to check on my car. The person who answered put me in hold for 5 minutes just to tell me that my car was going to be ready in 2 hours, then they realized how many other cars they had and asked if I needed my car for the same day… I immediately cancelled the service and picked up my car. At the store, I didn’t receive any apologies and no one seemed concerned at the terrible customer service received. I understand that sometimes there are issues or not enough workers, I totally understand that, BUT they asked for my phone number for a reason. I don’t mind waiting for a service as long as I’m informed about what’s going on. Just inform your clients instead of making them waste their time.

Jan 17, 2025

Techs were honest about my problems. They took videos and showed findings. Easy staff to deal with and no hassle.

Jan 17, 2025

Went to have my brake pads and rotors replaced. Service was very efficient and professional. Would definitely recommend this store for your vehicle service needs.

Jan 07, 2025

Don’t take your vehicle here. Made the mistake twice. Scheduled oil change and tire rotation. Took all day to complete. Scheduled tire install. Once again took all day to complete. This is just the way they do business and think nothing of it.

Jan 07, 2025

Jeffrey was very professional and friendly. Was upfront about the expected wait time which saved me the hassle of sitting. Excellent service!

Jan 07, 2025

My visit with Pepboys was pleasant. N and out, my timey couldn't had been any better. Of course I went for one tire and managed to find out that I had to replace two tires. ( Just n time for my holiday trip).

Jan 07, 2025

PepboysLb didn’t know what was wrong with my car. They had to call a specialist in. It took the specialist 3 days to get there. Also they never answered the phone and didn’t call me so when I left a message

Jan 07, 2025

That was my very first time at this location but, a loyal customer of Pepboy. I truly enjoy going to Pepboy for all my car needs because the staff are amazing, caring and professional. This location did not disappoint. I got exactly the kind of service that I am accustomed to get from Pepboy. Looking forward to a continued relationship with them in the future. I will be bringing my car there again. This time it was for a flat tire and next time will be for an oil/maintenance change/check. Thanks Pepboy Staff.

Jan 07, 2025

This Pepboys location always comes 1st to mind when I need automotive service. I had the pleasure of receiving Jeffrey's assistance today (along with his side kick, Jay lol). Jeffrey took the time to go over everything with me and answer all of my questions. That means a lot to me! I know everyone there works very hard and stays busy non-stop! I made the time to meet with my tech Dwayne for everything he did for my vehicle today. I appreciate you guys very much, I always have! 🤩

Jan 07, 2025

Un servicio de gran calidad, muchas gracias a Miguel por su excelente atención 100% recomendado.

Dec 07, 2024

Excellent and professional service! Jysael is a great manager!

Dec 07, 2024

Great customer service from Jysael, professional and efficient.

Dec 07, 2024

I am so very impressed with the service received at Pep Boys this morning. My tire incurred a puncture, which was fixed by Jay. I commend him on his speedy efforts. Shout out to Jeffrey as well for his great customer service.

Dec 07, 2024

I waited over four hours to be served, even though I had an appointment scheduled. When I arrived, it took them more than two hours just to get my car on the lift. In total, I ended up waiting four hours. After the alignment was done, my car is still pulling to the right, meaning it’s not properly aligned.

Dec 07, 2024

Jay you are the best!!!! Thank you for excellent customer service, it feels like family. All the staff is awesome and always very helpful. Minimum waiting time. Thank you!

Dec 07, 2024

The General Manager at this location is very kind and helpful, thank you Jysael for helping me with my car and making sure it was in good conditions. Very trustworthy and a hard worker, he needs more recognition. Kudos!

Dec 07, 2024

AVOID AVOID AVOID

Dec 07, 2024

Amazing customer service by Jysael! I came here to get information for what I needed on my car and he went above and beyond explaining everything I needed professionally. Thanks again!

Dec 07, 2024

Had a tire blow out on the turnpike hours away from our destination. The guys changed all 4 tires for a good deal and worked like a nascar pit crew to get us roadworthy again. So thankful for their help tonight!

Dec 07, 2024

Jayzel He was very helpful to me. He guided me and my vehicle was in excellent condition.

Dec 07, 2024

Jeffrey and Sinciere did an amazing job - they went above and beyond with ensuring I received the best price possible for all 4 of my tires. Additionally they got me in today for my install. Will make sure when my other 3 vehicles are up for tires I will be heading to this exact location!

Dec 07, 2024

Thanks Jay for taking care of our Benz, Sands Family

Nov 07, 2024

Excelente servicio!

Nov 07, 2024

They gave honest feedback and were to quick to get the job done to the best of their availability and staff given. So respect and props to them.