Pep Boys

Dec 02, 2024

Fast service. In/out same day oil change. More affordable than most area garages.

Nov 30, 2024

I went to have my oil leak fixed which took 3 to 4 hrs long. Left and picked up my car the next day. The trouble started when I took my car back after paying over 700.00 to get my oil pan changed. I kept hearing a revving noise that my car had not made when I took it there. I was told that if my car went back to the shop and what was wrong was not covered by the warranty, I would have to pay over 100.00 and pay to get it fixed. What I found out is I have an exhaust leak that was not there when I took it in to get my oil leak fixed. I had a choice: either let them look at it again and if it had something to do with the oil, fine; if not, you would have to pay more money. Now I just gave them over 700.00 you mean to tell me you could not look without charging me even though I brought the car right back. I am so disappointed. Also, the mechanics were back there talking, laughing, and playing around with each other, cussing, and very unprofessional. I am a disabled person and the fact that I had to leave and come back. When the mechanic came and looked at my car, he heard the noise and started naming 99 things that could be wrong, when one of my church members who fix cars knew exactly what was wrong without seeing my car. They moved or hit something and did not want to own up to it. Now I have an exhaust leak I already gave them over 700.00. My Church member looked at my invoice and said they charged me twice for oil and found other discrepancies on my receipt. I really would like to resolve this unfortunate situation with Pep Boys covering the expense of having to get my exhaust leak fixed, that they damaged.

Nov 23, 2024

Avoid at all costs. I don't know what these people do here. Called and made appt yesterday. Arrived and they said no appt was made. Only need new windshield wipers which they had to order out for. Took 5 hrs. I keep torturing myself by going here bc it's close but honestly it's not worth it. AVOID AND DONT WASTE YOUR TIME

Nov 23, 2024

Car was dropped off for a diagnostic. I called 5 hours later just before they close and the guy puts me on hold for 10 minutes and then says "Well, the mechanic thinks it's probably the battery. It'll cost $550." The text message status tracker never showed a mechanic even assigned or any work completed other than the "Free inspection" that advised I need new windshield wipers. Cool. When I went in to settle up the diagnostic cost I asked for something showing what tests were done and what the results were. He couldn't show me. I asked him flat out, how do I know you did any work on my car and it didn't just sit here all day until I called and then you charged me $110? He walked me over to the OBD scanner to pull up the test details and he couldn't find anything and alluded to the fact that the diagnostic wasn't actually done. Then he said he couldn't refund me the diagnostic cost because his manager was out for the week. He then offered to have me bring my car back for a full diagnostic at no cost... which is precisely what I had dropped it off to be completed and what I was just charged for. This isn't bad customer service, this is robbery. I was charged for services that weren't performed and was then upsold on a battery that may or may not even be the solution to the problem.

Nov 16, 2024

Always professional, great service and great experience

Nov 16, 2024

Took a flat there that torn the side inner wall of the tire. Of course had to get new tire to replace the tire I only got about 5 months ago. Guys there were very professional, Eric was the service advisor that waited on me

Nov 16, 2024

Worthless, 2491 Aramingo ave. My Cruze was overheating and leaking coolant. After these morons "fixed" it, my Cruze was overheating and leaking coolant. And they charged me $1200.

Nov 07, 2024

I was a walkin for a flat tire and it was fixed same day in a short turn around time! thank you Mark for fixing my car. Great guy.

Nov 07, 2024

Mark helped me out in a jam with a quick tire patch. I had time during they day and told them it wasn't a rush, but they got it done quick.

Nov 07, 2024

Muy malo

Nov 07, 2024

The Guys were efficient, determined, and kind. Didn’t stop until my tires were taken off and new ones put on. They had a very hard time taking the lugs off. But got the job done . Thanks To Pep Boys, Men

Nov 07, 2024

MARK K is amazing!! The service was incredible! Will come back

Nov 07, 2024

Never going here again. I had a 12:00 appointment booked to get my tires changed, which I arrived 5 mins early for. When I got there, they said they didn't have 2 of the tires in stock even though it said in stock online when I set up the appointment and ordered the tires. While they were trying to sort this out only 1 other customer came in so it's not like they were swamped. The guy didnt know to work the computer and it wasn't until 12:45 that they actually sorted it out and sent someone to another store to pick them up which they said was only 10 mins away. No one wanted to be the one to go pick them up and they didnt end up getting them until 2:19pm. It took them another 22 minutes after the tires got in before they even started working on my car. I gave them a heads up that there were wheel spacers on so they wouldn't drop them when taking the wheel off, and they still ended up dropping one of them. During this whole time, one of the employees took an hour long nap right in front of me. They also suggested that I not use the online system to set up an appointment and to just call the shop instead. If you don't want your customers to use the online system then it shouldn't be available. I took two hours off work thinking that was more than enough time to get a scheduled appointment done. I didnt end up leaving until 3:20. Horrible experience, would give 0 stars if it was possible.

Nov 07, 2024

Nice place. Just inform your employees that talking about politics with complete strangers can make folks uncomfortable. Best to not talk about it at all.

Nov 07, 2024

They did my inspection in an hour! Everyone was very friendly.

Nov 07, 2024

Took my car in for an inspection and tire needed to be replaced. Went from taking 4 hours to 3 days, and didn’t even notice the broken tail light that the cop gave me a ticket for even after I mentioned it 3 times…quality and professionalism is a real concern.

Nov 07, 2024

Very easy process to get an appointment and great communication throughout my service. As a female it is easy to get ripped off at mechanics and I can happily report that I did not and was treated with respect. Will come back again!

Oct 07, 2024

Never changed my headlight after I asked multiple times. Eric was working that day and didn’t read the full inspection report and just blamed it on the mechanic for not relaying to him that the headlight was out even though it says on the inspection report that the headlight is out and I even mentioned to him that I wanted it fixed when I dropped my car off

Oct 07, 2024

Vinny was very friendly helpful and knowledgeable I will definitely go back again Keep up the good work

Oct 07, 2024

Aaron and the rest of the team are always friendly and helpful and complete services in a timely manner. This is my go to location whenever my vehicle needs service!

Oct 07, 2024

Great service. Everyone was really nice and helpful. Will be coming back

Oct 07, 2024

I made an appointment online to get all four of my tires changed this morning at 8am and even though I was a bit cranky (because I’m not a morning person) the manager Aaron was extremely kind and patient with me. My technician Carlos worked fast and efficiently and in no time he was able to change all four tires. When I drove the car off I noticed an immense improvement and I can’t thank them enough for their hard work and for being honest mechanics! Thank you!

Oct 07, 2024

Received great service and I didn’t have to wait too long. Customer service was great as well.

Oct 07, 2024

The absolute worst. I was told an hour to fix my tire (had a nail in it). After 1.5 hours they hadn’t even looked at it. Never again!! Go to Obriens up the street instead. Took them 10 minutes.

Oct 07, 2024

They were prompt and courteous. Have taken the car to them before and will continue to get maintenance work done there.

Sep 07, 2024

Beware don’t go there, you’ll be waiting all day long even with an appointment!

Sep 07, 2024

Great experience. They were able to get me in quickly and provided an accurate estimate of when the car would be ready. Very helpful and polite staff. Would definitely go back.

Sep 07, 2024

Very nice, experienced and great work, good price.

Sep 07, 2024

Very professional & honest; work performed as instructed & directed.

Sep 07, 2024

Vinny was great, really helpful and kind. Appreciate the work everyone did.

Aug 07, 2024

Edit: To the response from corporate below. Refer to #149920 taken by Wellington today. * * * Wow! Just wow. Unbelievable. By far the worst customer service I have *ever* experienced. To start, they charge $80 something to do safety inspections. $13 of it they say is for the sticker (the PA website says those are $8 and the whole inspection including the sticker is supposed to be $40 something dollars). Also, the one and only other time I have been to this store was about 2 years ago. I needed to replace a tire. They took *forever* and wound up not charging me for the tire because of it. So they were always slow but at least they were once kind and took responsibility for their mistakes. Fast forward to today. I called in two days ago to make an appointment for 10am for an inspection (see picture attached with the confirmation of my appointment). I dropped off my car at 9:50 this morning with Aaron (apparently he's the manager). He had me email in my insurance while I was at the counter. I told him it was sent. At 3:00 exactly I got a text telling me that they needed my insurance (see same attached picture) . I replied that I had sent it already and heard nothing back. Then I called at 3:15 and they couldn't find it. So I asked them why they were just getting to it 5 hours later and he said that they don't do the work when I drop off the car. I asked "why did I make an appointment then?" and he got belligerent and rude over the phone. I asked for his name and he said, "What's your name?". I said you're looking at my account. What's your name?" He then gave me some phony name like "Bully" or something but I'm pretty sure it was Aaron. I hung up on him and went into the store. At the store I waited to speak to Aaron (the manager) again. He tried to blame me for not sending it in and I said I sent it in when I was standing at the desk at 9:51am. He said I must have misspelled the email address. So I showed it to him and he admitted that it was spelled correctly. Then he accused me of *just* sending itso I showed him the time stamp on the email. He was rude. Yes I was annoyed. Then he said that I should have replied sooner to the text. The text was sent at 3:00pm on the dot (see before mentioned picture). So I asked him why it took 5 hours of my car sitting there for them to even get to this. He said "people dropped off their cars at 8am before you". I told him I made an appointment for 10am and they didn't even contact me about the supposed "missing paperwork" until 5 hours larer. He said, "When you go to the doctor for an appointment, do they see you right away?" Um, 1) yes they see me when my appointment is and 2) if they are late it's not 5 hours? Seriously? That's your analogy? He kept telling me not to agrue with him. Then he would tell me why I was wrong. Here's a tip, if you don't want to argue, stop arguing with the customer. I can see why your shop has a 3 star rating, Aaron. So I asked, "If one of your employees was 5 hours late, would they keep their job?" and he said, "Here's what we'll do. You take your car somewhere else and call someone and see if you can get me fired. I guarantee you nothing will happen." He was very condescending and sarcastic from the beginning but he stepped it up a notch. Then he went to get my keys and registration and basically threw them at me. I guess Pep Boys has such a hard time filling their positions that they don't care if their managers are rude and throw business away? I *highly* recommend you go somewhere else for your car service needs.

Aug 07, 2024

Techs there were great. I was in n out dropping off my car for inspection. Got notice the my car was ready for pickup before noon. Check out wad as smooth as check in. Great job!!!!