Pep Boys

Dec 01, 2024

This shop was amazing, took care of me and my last minute tire needs. The shop manager and his team were top notch, professional, and extremely honest (didn't try and sell me on a bunch of stuff I didn't need). Would highly recommend and will go back for future work done!

Nov 22, 2024

Excellent service as usual.

Nov 22, 2024

Excellent Service it was my 2nd time at this location!

Nov 15, 2024

Nice helpfull staff and excellent service!!

Nov 06, 2024

Buddy and Larry are great! They’re friendly and Buddy gets the job done in a timely fashion! I’ll continue to come here and get my truck serviced at Pep Boys !

Nov 06, 2024

Buddy and the entire Pep Boys Team were considerate and most helpful. Would go back in a heartbeat! Thank you!

Nov 06, 2024

Buddy is wonderful. He explains what is going on with your car all the options available and personal recommendations. His whole team is fun and trustworthy. I recommend this location of PepBoys- Midlothian!!!

Nov 06, 2024

I've spent more time at this repair shop in the last 72 hours than I'd like to admit, but the staff were nothing short of amazing. They treated me well, and they provided good, honest work at reasonable prices. Thank you Gibril and Buddy for the amazing customer service. Thanks to the guys in the back who helped me in a timely manner. I hope to make this shop my go-to location for my service and repair needs. If you need auto repair, this is the place to go!

Oct 06, 2024

Always a good experience! Buddy and the team are always attentive and explain things thoroughly and I don’t get “little ladied” or mansplained.

Oct 06, 2024

Buddy the mechanic was super nice and took care of my daughter’s jeep in a timely manner!

Sep 06, 2024

I always get great service at this pep boys. The employees and the services they supply leave me and my vehicle running smoothly.

Sep 06, 2024

I had to get my brakes replaced and the customer service was amazing. I was updated throughout the whole process. They even showed me the brakes to explain the work that they needed to do! I will definitely be going to Pep Boys for any of my automotive needs!

Sep 06, 2024

No waiting with appointment. Everyone was professional and courteous. Work done in a timely manner.

Sep 06, 2024

Very impressed with overall service and great prices.

Aug 06, 2024

Called the store and spoke with the manager about a service I wanted for my vehicle. I made an appointment and arrived at the store to speak with the manager again. I needed to ensure that I comprehended the service special that I had seen on their website. Got that out of the way and handed him my keys. When I returned to get my vehicle, the work was completed without any issues. I forgot to mention that the store manager exhibited great customer service which made me feel like a valued customer. I've been to this location before and I plan to continue doing business with them for my vehicle's service needes..

Aug 06, 2024

Fast,professional, no nonsense or upselling.

Aug 06, 2024

Great customer service

Aug 06, 2024

Very, very quick service was there a total of 15 minutes. Excellent customer service. And a shout out to Buddy for the help and quick service. This will be my official service store

Aug 06, 2024

I always go to this Pep Boys location, and they’re great. Today Buddy (store manager) and Zach took good care of my ‘09 Civic for a state inspection/minor repairs.

Aug 06, 2024

We were traveling from Indiana to VA beach and having brake issues. We found this PEP boys, called ahead and made an online appointment to stop and have the issue addressed. PEP boys manager was incredibly helpful. Got us in right away being sensitive to our circumstances and for us in/out within a couple hours with new brakes and rotors at a decent price. We were so thankful that this hardly interrupted our vacation. Great experience!

Jul 06, 2024

Great people work here... always a pleasure doing g business

Jul 06, 2024

I had an amazing experience at this Pep Boys location. The staff were very friendly and knowledgable, and they did a great job in diagnosing and fixing the issues with my car. The manager Buddy was very nice and helpful. They are honest and also have fair prices. I would definitely recommend them!

Jun 06, 2024

Buddy and crew are 5 STARS & are thoroughly knowledgeable, professional, speedy in tasks, honest regarding vehicle service needs. I only go to Pep Boys for any auto maintenance. Thanks to them and their Pep Boy service, my car runs like a clock.

Jun 06, 2024

Had an appt for an oil change and manager, Buddy began the process as soon as I arrived. During their complimentary comprehensive vehicle inspection technician, James discovered a nail in one of the tires that had a slow leak and probably prevented a roadside flat tire breakdown. Oil and filter change, tire rotation and tire repair completed within an hour. Professional, courteous and prompt service at it's best! Thanks Buddy and James!!

Jun 06, 2024

Needed 4 tires for my car they did not have them but they went to another store to get them for me great service will be back Buddy and Mat were very professional

Jun 06, 2024

The employees at this location are exceptional. I appreciate their friendliness and honesty. After receiving outrageous estimates, I took my car there and got my front brakes fixed for $266 compared to 3 other businesses that provided estimates from $580 to $600. It's my second time receiving good honest assistance at that Pep Boys. Thank you,

May 06, 2024

I rarely do reviews. The exceptional service I received today at PEP BOYS #1478 by Buddy Wallace and Djibril justifies recognition for their Excellent Customer Service and honesty. They were a blessing to me today

May 06, 2024

Professional service

Apr 06, 2024

Buddy was awesome!!!

Apr 06, 2024

Clean and spacious waiting are relax or work in. Great customer service from all the staff. Most importantly, my car was fixed in a timely manner and is working perfectly. Thank you.

Apr 06, 2024

Excellent customer service, from Pep Boys at Midlothian, VA. Thank you, Buddy Wallace, for great vehicle knowledge, patient and kindness.

Apr 06, 2024

I made an appointment and they took me right on time. I was in and out in about an hour.

Apr 06, 2024

I won’t be going back. I waited over 4 hours for a state inspection and windshield wipers. They charged me $47 for new wipers and to put them on.

Mar 06, 2024

These guys were awesome. Gave me great customer service. I took my car in because the dealership told me I needed brakes and instead of just changing them they told me that my brakes were good. Which was great because I just had my brakes changed mid last year so the dealership telling me I needed new brakes was blowing my mind. These guys were super friendly and just overall amazing guys. Thank you. And I will definitely be returning for future services.