Pep Boys

Dec 06, 2024

Had an issue with a tire losing pressure slowly. After inspecting it saw a piece of metal stuck in my tire. Made an appt here and my husband took it to get plugged. Unfortunately he told me that they had taken it off and done a leak test and could not find a problem. Wasted 2 hours and still needs to be fixed. Well once he got home- I took a picture of the metal stuck in the tire. Which was of course still there. I called and was told “sorry, you can bring it back”. Not sure how 3 people “checked” the tire and could not see it. Will not be returning to pep boys.

Dec 05, 2024

I made an appointment for an oil change at 11:30am, I arrived 10 minutes earlier and at 12:17pm they said that maybe is going to take another hour to start with my car ! That is not respectful at all.

Dec 01, 2024

I am writing to express my disappointment and frustration with the service I received at your facility today. Despite scheduling an appointment around five days in advance, your team was unable to locate my appointment when I called to confirm. I was then informed that I would have to wait approximately two hours for a walk-in appointment. However, after waiting for nearly seven hours, I received a call stating that your team was unable to perform the oil change due to an unusual sound emanating from my vehicle. I am extremely dissatisfied with the level of service I received, particularly given the significant delay and lack of communication. As my vehicle is in urgent need of an oil change.

Dec 01, 2024

Travis and Keyah were very welcoming and informative about tires. On top their great customer service we laughed and joked. Travis helped me with financing options which was very clutch, especially during the holidays. If you need tires etc I'd recommend stopping by here. I am very big on customer service. So this was a great experience. Thanks team all of them are a funny and pretty down to earth.

Nov 16, 2024

Do not go to Pep Boys on nine mile road! I came in for an inspection and left out with a missing hub cap! I did a walk around like I always do when I take any car in for any kind of service. My hub cap was on. The service tech was lying about how it was already missing then he went back and whispered something to the other tech.This whole time I was watching them and they became nervous when they seen me staring at them. I asked to see the footage on their camera but all of a sudden they don't know how to check the camera. My self and my daughter have been coming here for years. It is disappointing that my granddaughters first experience at a car shop was upsetting to say the least. Pep boys just lost three generations of customers!

Nov 16, 2024

They are extremely rude. They do not listen to what the customer needs are.

Nov 09, 2024

If you come here be sure that they give you papers saving when your next service is. My oil change light came on then my car started acting funny brought to they they said that my oil was suppose to been be changed how would I know if you didn’t give me a next service sticker or paper

Nov 07, 2024

Brian at the front desk was great. Took the time to listen to my issues and explain the process to get my vehicle back on the road. Would definitely recommend.

Nov 07, 2024

Staff was excellent, definitely will be going back . Service was very fast and efficient, made it to my wedding in time thanks to them

Nov 07, 2024

They did use my online reservation so I had to provide all information. I went in for a headlight that took almost 2 hours for them to do despite having the first appointment of the day. Then when my car was finally ready and parked out front they were rude when I asked if I could check out and made me wait so they could just chit chat at the front desk.

Nov 07, 2024

i went in for my scheduled appointment at 10am and was told they were "too busy" and i'd have to leave my car. when i explained i was unable to leave my car i was told to come back later in the day. i came back and then waited 2.5 hours for my new tire installation. during the installation the tech broke my pressure sensor off my tire. after that, he was unable to have my pressure read in any other of the 3 tires and my tire pressure light on the dashboard wouldn't shut off. he told me to come back the next day and another tech would fix it and it "wouldn't take as long as this time". came back the next morning. two hours later, they couldn't find the problem and i was then told to go to the toyota dealership to have diagnostic test ran. when i got upset because now i have a problem that i didn't have prior, nor do i have the time with my work schedule to continue dealing with this they responded "well it's not like we're asking you to pay for anything" the only good experience i've had is when toyota called them to get the payment they were willing to pay for the problem.

Oct 07, 2024

Great experience at Pep Boys! The mechanic, was knowledgeable and honest about the services needed. Customer service was excellent, and pricing was fair with no pressure. Highly recommend!

Oct 07, 2024

My experience was so good. I made an appointment for an oil change. My appointment was at 1. I was done way before 2. The customer service was great. Brian, Travis and Tia are great.

Oct 07, 2024

The manager, Travis, was incredibly helpful and hospitable to us when we had an emergency flat tire. The team works hard and really tries to get things done in an appropriate and timely manner. If you are in need of tires or tire repair, definitely go here!

Oct 07, 2024

They are very busy but take care of business wonderful crew

Sep 07, 2024

They try to charge for something they are wrong for. I got two tires on August 5, 2024 and now tires Guage is not working

Aug 07, 2024

BEWARE OF SCAM! Went in with a flat tire. Dan told us there were 4 punctures in the tire. He marked them and told us the tire could not be repaired, because one puncture was too close to sidewall. He offered to sell us a new tire for $320. We went to another tire shop just down the road. They showed us that 3 of the "punctures" Dan marked were just pebbles. They plugged the one actual puncture for $15.

Aug 07, 2024

DO NOT USE THIS PLACE!!!Received an appointment for 10:30am, it’s now 3:02pm and my vehicle has not been moved.

Aug 07, 2024

My experience at Pepboys was amazing. I went in for an oil change on my lunch break and the guys did a great job and had me out on time. I will be returning in the future. I wish I knew the gentleman’s name who helped me at the counter and the young man who did my oil change. It’s so refreshing to see genuine customer service. GREAT JOB!!!!!

Aug 07, 2024

My friend was there from 10a-2p for an oil change....

Aug 07, 2024

The Pep Boys staff were great. I drove in with a flat tire already assuming I needed at least 1 new tire. They advised me to let them try to fix it before discussing purchasing tires. Turned out I did need to replace the tire due to location of the nail, however, I was told my other 3 tires are in good condition. I drove away feeling very satisfied with the service and plan on returning when needed.

Jul 07, 2024

Made an appointment online for an oil change/tire rotation. When I got there they said they were overbooked on appointments and also didn't have the oil I selected online. I left since it would be an hour wait just to start. They said call in to check a good time next time. This incident they blame on the website so maaaybe not the fault of this location? Another day I called in to ask a good time to come in, then when I got there they said the only mechanic just went to lunch and would be gone for an hour. That time I stuck around but then they told me my car was ready but hadn't done the tire rotation. I wouldn't have know if they weren't working on it right in front of me. Overall at least very disorganized and screwed up appointments twice in a week wasting my time and gas, not to mention I had to remind them to do everything I asked.

Jul 07, 2024

My engine splash shield unfortunately decided to start coming down on me while on the freeway. Roadside assistance saved everything. Nonetheless to top it off Travis and Brian saved the day! I reached out via phone Travis was very helpful. In addition Brian explain everything to me that will be happening to my car in order for it to get fixed. Travis did the work in a reasonable time and was very professional. If I didn’t live so far I would make sure they always took care of my car. Make sure you ask for these two men when you go to PepBoys. Thanks again guys!

Jul 07, 2024

Scheduled me on the same day of calling and received alerts from the time service started to the end and picked my vehicle up before closing

Jul 07, 2024

Si pudiera dar menos, lo daría, eh llevado mi honda, q compré hace 1 mes y tenia la inspección al día ( el sticker rojo en la ventana) le explique al muchacho q necesitaba solo el papel, me dijo q tenía q dar la inspección de igual forma, no tengo problema, resulta q llama diciendo que el stiker del parabrisas es falso, obviamente llamamos al dealer donde compramos el auto diciendo lo q PEP BOY nos dijo, el dealer dijo q todo estaba en orden pero q no contaba con el papel, hoy julio 5 de 2024, fuimos a la policía estatal para verificar si era o no falso ( aclaro q pep boy sacó el stiker de la inspección estatal, pero yo le había sacado una foto anticipadamente) le muestro al policía la foto con el código y mi inspección es 100% REAL!!!!!.... PEP BOY, NOS MINTIO SOLO PARA SACARNOS DINERO, mintió sobre el dealer haciendo pasar como estafadores, obviamente llevamos todos los documentos entregados por la policía estatal, y ya el dealer tendrá q ver la demanda por difamación qué le va hacer a PEP BOY ... mucho cuidado con este lugar, son una sarta de ladrones, q no les interesa difamar a otras empresa con tal de sacar dinero. Todo aquel q fuese engañado por pep boy de nine mile ( a 2 minutos de walmar de nine mile) porfavor comunicarse conmigo para hacer una demanda colectiva, escribir al 203401638.

Jul 07, 2024

Staff is always on point.

Jul 07, 2024

Travis & Brian was very nice & helpful thank you

Jul 07, 2024

Worst place to get fix your car or at least never bring your car for State Inspection here. I brought my car here to get copy of the paper from state inspection, and they told me that my sticker was fake, something that really suprise me due i just bought the car 1 month ago from a dealership. So i was hurry to get the state inspection done so i can use my car for uber/Lyft rides, i told them do it again, so they come back to me with my car didnt pass the inspection due all rear brakes were really bad. I went to the State Police and they told me inspecion was good, they gave the paper that I need it. So the Pep boys technician was lying to me, so they lie to me saying that my car sticker was fake, how can I believe my brakes are bad. So this is the next stop, get my car inspected again for another technician, so i can figure out if they just were trying to steal my money. So I really recomend to everybody never go the Pep boys in Nine Mile Rd, Richmond, VA.

Jun 07, 2024

Travis, Dan, and the mechanic were very nice and very efficient! Had my tire patched and back on the road within an hour :)

May 07, 2024

In Early...Work Completed Early - THANKS. HOWEVER, please make sure for Oil Changes to give new Window Stickers and Top Off fluids. Also, some items can be purchased their, but others may be more economical elsewhere. Do not feel overwhelmed to purchase from them.