Pep Boys

Nov 17, 2024

Each time we come to this location, Brandy gives the worst customer service. She is full of attitude and openly complains about the customers that call. The mechanics have the same complaints about her. Website states 7pm closing Monday-Saturday. I received a text stating my car was ready for pickup at 5:55pm. When we arrived at 6:15, Brandy said come tomorrow to pick up your car after we drove 30 minutes to this location. We headed over before the text to ensure we got there before closing. A courtesy call stating they close at 6pm not 7pm would have been nice. She gave the impression that my car was done for quite some time and she put that my car was ready for pick up in the system conveniently before “closing”.

Nov 13, 2024

The mechanic was really technically aware of a lot of information and he was able to explain everything to me and I was completely satisfied with their service I would recommend someone to go to Pep Boys on Stockton

Nov 12, 2024

Uncooperative

Nov 10, 2024

5 Stars, would give 10 Stars if I could! So long story short, did some work on our friend's truck: removed OEM shocks/struts, installed new shocks/struts, and on the test drive, felt the vehicle toe out towards the left so it def needed an alignment. The issue? Majority of automotive repair shops are closed on Sundays and we were unable to get in at the Firestone in EG, so when Pep Boys popped up as 'open' on Google Search, we jammed over there. First off, don't let the initial impression get you: there are major renovations in progress and it will be exciting to see the new waiting area plus overall store side updates. Brandy at the front desk greeted us and checked us in, while providing expectations regarding how long the service would take, etc. Let us know it would take about an hour + since the two mechanics onsite were already working on other orders. We didn't have any issues with that and decided to wait at the shop. If the waiting area is too small for some people, you can head over to the retail store on the other side or we routinely stood outside to just observe all the crazy traffic in the area. I forgot the mechanic's name who worked on the truck but wow, he was thorough, his attention to detail, methodical, and meticulous. We would peek around the corner (since boredom got the best of us) but he was always on point. The alignment process in itself was really cool since I've never observed it before, and once we saw him take it out for a test drive, knew it was complete. We drove over a few railroad tracks as well as mini potholes and the vehicle handled everything like a champ. Please note that they offer two types of alignments here: 30 day guarantee for $99 or the 1-year 12,000 mile guarantee, so maybe next time, may move forward with the latter. Overall, our work order was completed in the time frame that Brandy gave us, and we were very appreciative of all the hard work and attention from the staff. We will bring the vehicle back here in the future as well as refer other customers. Thank you, Pep Boys!

Nov 10, 2024

Fast and efficient service

Nov 03, 2024

Excellent customer service! I’ll definitely be back.

Nov 03, 2024

Its the slowest branch ever

Oct 27, 2024

Awesome. Service desk was nice and friendly. And did a very good job very satisfied

Oct 27, 2024

Came here for an oil change they talking about it’s going to be almost 2 hrs wait after I waited 30 min already and they no one working on any cars. I asked them what is the reason I can that my car been seating for almost 30min and she replied oh because all the works are in lunch like what who sents all the works on lunch at the same time.

Oct 27, 2024

David and Brandy were very helpful and informative. The technician was very quick and knowledgeable. I appreciate they're help

Oct 27, 2024

Everything was for our benefit, not many auto shops are like that anymore. Grateful.

Oct 27, 2024

Great and quick service!

Oct 20, 2024

. Excellent customer service with honest evaluation

Oct 20, 2024

Efficient and expert service done by Jay.

Oct 17, 2024

Absolutely amazing and outstanding

Oct 17, 2024

Amazing place with friendly staff !!

Oct 17, 2024

Great service, quick and very friendly. Highly recommend!

Oct 17, 2024

I had awesome experience with buying a new battery today. Thank You SOOOO Much Jay with your assistance and your team for installing it for me 😁

Oct 17, 2024

Nice people, communicated well. Will return.

Oct 17, 2024

Quick work and no hassle working with the guys at pepboys 47th Ave.

Oct 17, 2024

David gave excellent service, friendly and knowledgeable. He has my business from now on.

Oct 17, 2024

Excellent job by the technician, Ty!!! Very helpful and informative. Highly recommend.

Oct 17, 2024

Fast service, in and out within 10 mins for a vehicle inspection! Thanx guys!

Oct 17, 2024

Great, efficient service. I will be back.

Oct 17, 2024

I don't think they are a parts store anymore just some kind of service center 😕