Pep Boys

Nov 23, 2024

Though the north 281 location is small, they are professional and do a great job.

Nov 20, 2024

Customer service at Pep Boys on Bulverde used to mean something but not anymore. Normally, I just brush off a bad experience at a business but not this time. So, I make a second oil change appointment at Pep Boys for noon on Saturday (they didn't have any record of my first one at 9am). I show up on time, and the desk manager tells me it will be a little over an hour to complete the job. When I arrived a little over two hours to get my car, the manager tells me it's not ready. I ask him why and he tells me that he had five other cars come in and he had to take care of them first. I asked him, "what's the point of making an appointment, if you aren't going to honor that time? " He didn't have any answer, instead he just made excuses. Despite the poor answer, I was still going to let him do my oil change. Still a little upset, I asked him, "did it ever occur to you to call me and tell me that you were running behind schedule?" He said, "yes." Then I said, "over the course of two plus hours, why didn't you?" Once again, no rational explanation, just excuses. So, instead of apologizing and trying to work out a sensible solution for a customer who has been giving them my business over the past two years, he just said, "if you like, I can give you back your keys and you can go elsewhere." I said, okay, see ya later! Being in sales myself, I understand the value of good customer service, especially when you are wrong and you've obviously inconveninced the customer. This would have never happened under the old management because he (David) understood the importance of good customer service and taking care of your loyal customers. I don't recommend this Pep Boys location at all.

Nov 20, 2024

Scott was very friendly and knowledgeable. I will be recommending friends & family whenever they need great car customer service. Thanks, Tom

Nov 06, 2024

Excellent service. Scott is super helpful!

Nov 06, 2024

Scheduled service and completed promptly.

Oct 27, 2024

Great service from David and his people.

Oct 27, 2024

I have used this location for over 5 years. They have an all new service team and the new team did not seem as friendly or knowledgeable. The store manager was out on a family emergency. I think his absence left the store in a disarray. The store manager is easy to work with and I will be contacting him directly when he returns. I scheduled my appointment 4 days out for some extensive repairs. The shop clerk did not try to order parts in advance. Although I received the vehicle back in 1 day, several of the items that needed to address were not completed due to a lack of parts and experience from the techs. As I drove home I had to stop and leave my vehicle o. The side of the road because the coolant sprayed out all over the engine compartment. Will continue with review once I get in touch with the store manager and see how he is going to solve the issue.

Oct 27, 2024

No ones here. Says its open til 5. Website says they had an available appointment at 3:30.

Oct 27, 2024

Scheduled an oil change here and they couldn’t do it when I got there because all of the employees had walked out? Also the pics online are fake. This is a shack with no seating.

Oct 27, 2024

This Pep Boys location is convenient to San Antonio North residents and Bulverde/Spring Branch residents. Not the most comfortable waiting area, but the manager and staff are truly considerate and helpful. They perform a great job.

Sep 27, 2024

Great experience, incredibly friendly and accommodating personnel. Spent the whole time speaking with the gentleman at the front desk. Will definitely be back and would recommend to anyone, especially military members who are new to the area and don't know where to go to get their vehicle serviced.

Sep 27, 2024

Worst pep boys, they need new management. The other good review are lies. They don’t honor their hours of operation, the workers don’t care they will literally just lie straight to your face. Go down the street to Midas or any other shop cause theses people truly will screw you if are needing assistance.

Aug 27, 2024

As a Fleet customer, they took care to reschedule me when too busy to accommodate at the time of appointment. They are understaffed, as many facilities are these days, but made me feel valued as a customer. They were quick to change the oil and install tires ordered the previous day. Thank you for working with small crew and doing the best you can each day!

Aug 27, 2024

Great Service, Great communication between mechanic, manager and myself. I really appreciate the service to my Lincoln Navigator Black Label, much cheaper than NorthPark Dominion. 🙌🏼

Aug 27, 2024

Fix your hours of operation on the website. I had an appointment for 0900. I was there at 0845 and waited until 0915. I called on the way home and they said they don't open until 0930. You should be there no later than 0915 for 0930 opening time. Completely wasted my time. Fix your hours on the website!

Aug 27, 2024

i’m leaving three stars because this location failed to update Google maps about its hours. It also fail to update the booking schedule online. It allowed me to book a schedule on Sunday when they’re closed. I went to my appointment and it threw off my entire day after realizing that it was closed in a technologically advanced world this is unacceptable. Caused a lot of confusion for my pick up made me late to another appointment. Just a complete waste of my time.

Jul 27, 2024

David and his team run a very honest shop & repairs are always on point 👍

Jul 27, 2024

Devin was awesome! He got me in and he and his team quickly assessed the problem. He communicated with me every step of the way! Great service, and I will definitely continue to entrust my vehicles to their service!

Jul 27, 2024

I had my car towed to this location after an emergency. I selected this location due to its proximity. However, after speaking to Devin I was very glad I did. He went above and beyond to accommodate my needs. His customer service was the very best. His kindness and care were so much appreciated. The prices are also very reasonable. Thank you for getting me out of a bind as I explained to Devin that this was my only mode of transportation so I had a Sense of urgency to have my vehicle as soon as possible, which he cared for immediately. Great Service

Jul 27, 2024

I received service in timely manner and I was kept updated during the process. They discussed needed immediate repairs and repairs that were not pressing/ likely unneeded.

May 27, 2024

Don't do it. I'm not the most mechanically inclined person, but I know when my alternator is the source of the problem. All they had to do was replace the alternator, that's it, but they wouldn't do it based on their test deeming a $3000 job because it would "signal to corporate". It's too easy for me to replace all the other things listed; all I needed was the alternator replaced. Likewise, the customer service is non-existent. The dead-eye stare with no communication just leaves customers wondering what's going on. Do you want the keys? Do you want me to stick around until you make an assessment? I don't know because not a single word was spoken. But it's OK because I'm sure they didn't expect that I would just jump-start my car with a battery pack and take it somewhere else that would. Just because it came in on a tow truck doesn't mean it has to leave on one. Just avoid this place. I'm sure it'll go out of business anyway. With the growth happening around it and the minimal care that it puts into itself, that's evident based on the establishment itself.

May 27, 2024

Had a fog light pop out of place and made an appointment to have it looked at. Was in and out and Devin took care of it swiftly. Would definitely recommend!

May 27, 2024

I have been a customer for over 5 years now. I am always satisfied with the service!

Mar 27, 2024

Credit card was hacked

Mar 27, 2024

Great service and really care about their customers.

Mar 27, 2024

I drove all the way from the other side of town with little to no brakes for my service, it was worth it! The Manager and other associates are knowledgeable, friendly, and get you what you need in a timely manner. I appreciate them for working with me and making sure I remain safe on the road in my vehicle. If you’re looking for great mechanics, this is the place.

Mar 27, 2024

Incredible service from Travis. This guy is awesome! Quick accurate and saved me money. I’ll be back.

Mar 27, 2024

Pep Boys had great customer service and didn't charge for a diagnostic when they couldn't find the issue or problem with my truck. Good people!!

Feb 27, 2024

David is always so helpful and informative!!! I never feel like my questions are dumb!! He’s a great mechanic with great costumer service!!!

Feb 27, 2024

Great service! Quick and easy and an overall good experience. They were able to squeeze me in and help me out.

Feb 27, 2024

Great service, on time, as promised. Thanks David and your team!

Feb 27, 2024

Had an appointment bright & early & when we arrived we were kindly greeted & confidently given the plan of attack on what was gonna happen with my car. We were also given an estimate on how long it would take to get a verdict on what was wrong with my car & it wasn't long at all. Would definitely recommend this Pep Boys location to anyone who needs car maintenance. The manager for the morning shift on Feb 24th was thorough helpful & very welcoming. & being a female who needs car work done that is very important! Will bring my car back here I ever need any more car work done!

Feb 27, 2024

My initial experience was with Jacob. I wasn’t able to receive calls from unsaved numbers and had a busy work day. Jacob was so kind and patient with texting and emailing me with updates and even called Autozone for me to check about a warranty I had with a part I bought from them. I eventually came in to see him and he was just so relaxed and easy-going, even though it was only him in the shop that day. I was so impressed by his people and customer service skills that I decided the next day I would bring in some Crumbl cookies for him and the guys. Over the course of the 2 days that my car was in the shop needing several services to be up and running, I was in communication with Travis, David and Devin. All of these men were so bubbly and social and helpful and kind. I was so happy to bring them cookies to show my thanks and appreciation for their hard work. They saved me $300 off a 2.4K service estimate and my next oil change will be on them! I’m so so grateful to be a customer for life at this location. Thank you guys again!

Feb 27, 2024

The manager, David, was great to work with! Best part is that he explained everything in detail, and then after gave me advice on how to maintain my older vehicle. Travis, the mechanic, was also great to work with. I had an appointment and they took me in right on time and got me out quickly. Thanks!

Feb 27, 2024

very good service, jacob, a very friendly professional and they repaired my tire at a good price and immediately,