Pep Boys

Nov 26, 2024

Roland was very helpful and kind! Work was completed on time. Thank you!

Nov 20, 2024

Horrible experience. Kept car for 24hrs to change 1 tire. Price was outrageous and could not answer why they charged more here than their other locations. I guess because my daughter dropped the car off, maybe I am a dad but I can’t not stand for women to be treated this way.

Nov 20, 2024

I do not remember the gentleman's name at the front desk but he was extremely helpful. This location has never let me down.

Nov 13, 2024

Exemplary service. The Pep Boys facility on Thousand Oaks Drive (San Antonio, Texas) diagnosed two problems on my 2017 Dodge Durango in an efficient & professional manner. One issue (electrical) was corrected by their in-house electrical systems technician, & the other problem turned out to be a non-issue that did not impede the function of the vehicle. They were honest about the status of both problems (thus saving me money). The three individuals I dealt with at this facility (Roland, Jesse & Jesus) were courteous, very knowledgeable, & friendly.

Nov 13, 2024

Quick, fast service on a tire rotation. Great communication too!

Oct 27, 2024

Excellent AMAZING service! Mr. Roland was a lot of help! My dad usually helps will any problems I have with my car but he is now 6 hours away and Mr. Roland made me feel like home and figured out what was wrong with the car and it was fixed quickly! I highly recommend!

Oct 27, 2024

Fast, efficient, excellent staff!!!!

Oct 27, 2024

Great service, Jesus got my brakes done in a quick manner and got me back on the road!

Oct 27, 2024

My car battery called it quits at 530 on a Sunday evening. I got to Pep Boys at like 5:50, 10 mins before they were scheduled to close. Instead of tiring me away or being annoyed that I was there just before closing, JC was super helpful and kind. They replaced my battery, without a complaint and had me rolling by like 615!! So grateful!!!

Oct 27, 2024

The front desk was very patient. They were busy and had no openings, but somehow, they did preliminary diagnosis and gave me a decent time frame. They didn't have to help, but they did... They did find an issue with vehicle and told me they could get to it in the next couple days, which is OK. At least they gave me an idea. 6★

Oct 27, 2024

The staff and the workmanship is always good

Oct 27, 2024

You guys are awesome 👏. I stopped at Pep Boys to have my tires checked out and in no time they were able to see that I had a nail in my tire. Lucky me they were able to repair my tire. They informed me that my brakes were really bad, that the rotors were metal think; which was a grinding noise that I had been hearing for a while. Since it was close to closing time, I made an appointment for the following day. I arrived at 3:15 pm and was out by 4:15. Very professional, and a reasonable price. Thanks for the excellent service of your services and your staff. RTScott/Salute

Sep 27, 2024

Make sure you clarify what they mean when they say morning. Aside from one miscommunication, I've been using their services for 2 years at this location. Jesse is a great dude to work with.

Sep 27, 2024

Of course my battery would quit on a Sunday. Went to this store and Roland was so nice. Even offered to get me a coffee while I was waiting. I guess he could tell I was stressed. I don’t live in San Antonio. Kind of upset as the last battery wasn’t correct for my car. Not good Pep Boys McAllen. I now have a battery that is right for my car.

Sep 27, 2024

UPDATE: Owners response to my review was nothing more than a placating attempt to “save face”. Ive reached out through advised channels several times and have had absolutely NO resolution whatsoever only the run around of constantly being told that “someone will be in contact with me” and the matter has been “escalated”. No accountability whatsoever for the fact that i dropped off a vehicle for diagnostic and picked it up to them telling me the window shattered overnight especially when im only asking for a refund of my service since the window repair is about the same price. If you dont want your vehicle damaged wothout remedy i suggest you try another location or company altogether. So disappointed. Sooo disappointed. I loved this location and it has always been my go to for car repairs and maintenance for YEARS but this time around was just unacceptable. I dropped off my car for diagnostic and picked it up to find a broken/busted window with no explanation, no accountability and no remedy or resolution for the fact that it happened while in their care!! Employee claims it happened unbeknownst to them, but considering that nothing was taken from my vehicle, mine was the only one damaged and there is apparently no security footage to purport their claims the whole thing just seems odd.

Aug 27, 2024

Great service. Highly recommend them.

Aug 27, 2024

I called to get a quote from Jesus and he didn’t hesitate to give me one where other place wouldn’t do it. His quote by phone was exactly what I paid when job was done. Excellent service and trustworthy place to do business. I recommend them and Jesus for any job. I’m diffidently returning for next job.

Aug 27, 2024

They couldn’t find an issue twice a couple days later engine and transmission failure leaving my child and I in a vehicle in the middle of the road.

Jul 27, 2024

I had a small nail in my front right side passenger tire. I took my vehicle to Pep Boys for repair. Roland was very nice and professional and the young man who patched the tire was extremely nice. This location is very clean and well maintained.

Jul 27, 2024

they were efficient on time and did all that I asked for

Jun 27, 2024

Great customer service. Had a tire repair that said would take 2 to 3 hours but only took about an hour.

Jun 27, 2024

Was surprised with a completely free tire rotation with complimentary inspection. Will definitely be coming here again. Fast service, just make an appointment first hand, other wise it’s first come first serve.

May 27, 2024

My Recent appointment went really well. They completed an alignment analysis, and no repairs were needed. Also, a complete review of the front brakes was completed with the pads and rotors not needing to be replaced.

May 27, 2024

Excellent customer service!! They definitely will have my business!!

Apr 27, 2024

The Guys were awesome!!

Apr 27, 2024

The explained everything every step of the way.

Mar 27, 2024

Excellent service and friendly staff.

Mar 27, 2024

Fantastic service, had a big piece of metal puncture my tire and showed up an hour before closing, they made accommodations to help me out and get a new tire put on despite already having several cars to finish up.

Feb 27, 2024

Best famn shop in town the manager john was super cool, very knowledgeable, and was very friendly! The ase certified tech jann was super fast and really cool to talk to! I highly recommend this place, if you aint going here you are going to the wrong place

Feb 27, 2024

Took care of me in a bad situation