Pep Boys

Nov 22, 2024

Friendly, efficient, and price to value.

Nov 20, 2024

I set an appointment up yesterday with them for 12pm today. I called them.this morning at 8:14am today to see if I could go early, they said no. I get there at about 11:20 the receptionist says the person who does the alignment tried to call me to come in early I told her he did not call and showed her he didn't but she said well he did. She then said he would be in at 12pm to do it I sat there for 40 mins just for her to tell me he said he was nit going to be there until 2pm. Bs

Nov 06, 2024

On time service and wonderful customer service!!!

Oct 30, 2024

I have been going to Pep Boys 78218 location for years. They’ve always done a great job and always have been beyond courteous. From the manager all the way to the mechanics — everyone is great to work with. I’ve been in this location while customers are losing their minds about stuff beyond anyone’s control. The staffers that’s greats, it’s the clientele we need to be concerned about

Oct 27, 2024

Jayleen has been an amazing help! She explained all of my options and has been super accommodating to all of my questions! People like her make me feel comfortable to come in and know that my car will be taken care of

Oct 27, 2024

No appointment but able to get in quickly and get my brakes fixed

Oct 27, 2024

Very helpful staff!

Sep 27, 2024

Excellent service. Nice workers. Fast service.

Sep 27, 2024

Had a horrible experience at a different location but this location on Walzem went above and beyond to fix it with great customer service and great car service thank you so much will definitely be using this pep boys in the future.

Sep 27, 2024

I went to pep boys today to get my brake lights fixed and I got excellent service thank you Chris everyone go if you need any lights repaired go see my guy chis at 5616 walzem rd

Sep 27, 2024

The Walzem location has excellent staff who provided great customer service. I came in for my appointment thinking that I needed some pretty hefty repairs. After they checked my vehicle, it turns out the problem was a much easier fix! I appreciate that they did not try to up charge me or try to convince me to get unnecessary repairs. I will gladly return if I need service again.

Sep 27, 2024

Was told Saturday that a state inspection guy would be in this Monday (today) and that they were able to do emissions test. Drove down from New Braunfels based on this info and not only do they not do emissions- they shut down the state inspection portion 2 months ago (which was relayed to me by one of the mechanics very rudely for no apparent reason?) Obviously they need to work on thier employees knowing what services they provide and fix thier crappy attitude to someone simply asking why incorrect information was given. What a joke

Sep 27, 2024

very efficient, got us in quickly. Job took reasonable time ; all employees we dealt with were clean (not greasy), and polite. The vehicle was clean. Job done well.

Aug 27, 2024

Although they did not have what I was looking for in stock chris was very helpful with knowledge on my car where in the city I might be able to get the product today since I wasn't able to wait more than 2 days for them to order it over all very pleased with my experience and thankful for the advice and help

Aug 27, 2024

Ariel helped me sooo much. I came in worried about a tire that was just replaced and Ariel took all my worries away. Thank you Ariel for your awesome customer service

Aug 27, 2024

I am a very satisfied customer. My overall experience was great. From friendly customer service and not even a long wait on top of the great labor work that was put in. I loved it and would recommend to everyone. Oh yes and the prices are great too.

Aug 27, 2024

I was having AC issues fairly late in the day and pulled into Pep Boy’s on Walzem Rd. Chris helped me with an appt for the next day and assisted me with a rental car. He was very attentive and helpful considering it was getting close to closing time. They did everything they said they were going to do which made it a smooth transaction and saved me a trip out to Gillman Honda in a hot car.

Aug 27, 2024

Store says they're open till 7 but stopped in after getting a flat on the highway only to be told they are short staffed and can't install past 6pm. They do have the tires in stock but they just didn't want to stay when they were already packing up.

Jul 27, 2024

Ariel and Spencer were very helpful! Very busy location but they do a great job!

Jul 27, 2024

Great service in and out!

Jul 27, 2024

I made an appointment 2 weekends ago and when I arrived 1 hour early, they had me wait 3 hours with the car sitting on the lift doing nothing before telling me it would take another 3 hours before they can get to it so I leave. When I call back on 7/13 to reset the appointment I was told that the $180 estimate from 2 weeks ago would be $480 now because Jaylene who has been there for over a year does not know what she's doing effectively tossing their own employee under the bus. I was speaking to a different female who claims she ran the estimate by the manager and who also said Jaylene was on vacation. Every other shop in the area including Midas who are crooks was quoting $300 less for the same job. Buyer beware this location is shady as hell.

Jul 27, 2024

My technician Jayleen did an excellent job and was very quick. Thank you.

Jul 27, 2024

Pésimo servicio agende una cita y espere 1 hora y 40 minutos ( y tube q pedir mis llaves creo q fue mucha tolerancia el tiempo de espera )😡😡😡

Jul 27, 2024

Thank you Spencer! This was the Fastest service and very efficient

Jun 27, 2024

Good place for your car needs Good customer service I got an oil change and wheel alignment

Jun 27, 2024

My second review for this location! They are great still after my last experience (: Lexi took great care of us at the counter & we were in & out within an hr for our tire patch! It was $25. Just make sure your puncture is in a patchable zone & you’re good to go!

Apr 27, 2024

Good service from the staff, they are friendly. excellent mechanics

Apr 27, 2024

Great customer service!

Apr 27, 2024

Great service

Apr 27, 2024

Muy buenos precios en llantas nueva@ y garantía