Pep Boys

Dec 01, 2024

a very bad job in alignment but a terrible job I do not recommend anyone to align their car in that place

Nov 29, 2024

Brand new very convenient in reference to my house. Stpte vvieeds more lights at night, it looks closed due to the datd

Nov 22, 2024

Swift service without complication

Nov 06, 2024

Better than expected. I usually don't go to big chain mechanic shops. But they did a great job with my alignment on two vehicles. And when one still has issues after an alignment, they had a knowledge and experienced mechanic that identified the issue in a quick test drive with me. The type of service you'd expect from a small family run mechanic shop, not a big chain. Honestly impressed and feel like I can trust them. Exceeded my expectations.

Nov 06, 2024

Good service, very busy place, Front end aligned and all tires balanced. They corrected mistakes done by Tires plus and Tire Kingdom.

Nov 06, 2024

I always get the most prompt service, communication and pleasant experience at Pep Boys on FL avenue! I always get my tires from this location as they are a fraction of the cost compared to the BMW dealership. Steve has helped me on numerous occasions and communicates with me when my tires come in and makes sure I am in and out. It’s honest service with a smile, I’m not getting ripped off and even get great recommendations for my car. I love working with them!

Nov 06, 2024

Just gave me a 700$ quote on a 300$ job with parts and labor included. Save your money don’t get scammed here

Nov 06, 2024

Reliable. They are efficient and seem to stand behind their warranty, unlike other tire vendors who fight us when their tires go bad too quickly. Went back for service. My truck was still vibrating at higher speeds. It was a bad tire one of two we purchased from Tire Kingdom last year. Go figure both tires have since been replaced. One only lasted 9 months. This particular Pep boys really seems to care.

Oct 06, 2024

Efficient, honest service and good communication.

Oct 06, 2024

Either they're incompetent or scam artists. Bought tires and paid for mount and balance. They didn't balance the tires at all!! Tires still have old weights on them and no new weights. You really expect me to believe that they put on new tires and they were perfectly balanced. Tires were infkated to all different PSI. Im talking about a 10PSI difference not just 1 or 2. They took 2.5 hours to put on tires. "Mechanic" hit the lift with my door, was very obvious he didn't have a clue what he was doing.

Oct 06, 2024

Grate services even more

Oct 06, 2024

Had a good experience with the front desk associate who explain the entire process in a professional manner. The place was clean and staff were welcoming.

Oct 06, 2024

I follow Keke around where ever she is working. She has the best customer service I have ever experienced. Her follow up is amazing.

Oct 06, 2024

Service was fast, the staff was friendly and my car got the inspection it needed.

Oct 06, 2024

They replaced my tire with a brand new one for a little over a 💯 dollars at the lexus dealership it would have costs over 300.00 dollars and they gave me a free over all inspection they are the best and most reasonable and the employee at the desk was perfect I can't say enough good things about him absolutely 10 star's !!!

Oct 06, 2024

Went here to just get a basic oil change what's the price was outrageous but they were open on Sunday so I went there when I got my car they did not top the fluids off like they were supposed to I paid the money for the oil change service which I did not get the full service like was told to me Just told to me they do the oil change and they top off the fluids and they check things on the vehicle which I doubt that that was even dying they did the oil change but nothing else piss or job this is not the first time I had that issues with this store several years ago I had them do a brake job and they screwed that up but I thought I would give him a chance just to do something simple it turns out they can't even do that.

Sep 06, 2024

Great place timely service I’ll go there again

Sep 06, 2024

I took my daughter’s car to Pep Boys for a few different issues. Jose was very knowledgeable and patient and took the time to explain everything.

Sep 06, 2024

Kiki was the best great her customer service was exceptional very easy to talk to. I highly reccommed this pep boys

Sep 06, 2024

Pep boys has always treated me well. Being a widow I've always been wary of car service places tending to take advantage of a woman alone seeking care for her car....but not with Pep boys! They searched their tire types for the best price tires with the longest milage wear for the price I wanted to pay and then installed the two tires I needed as well as rotating and balancing those new tires, plus sold me a good one year warranty against problems with those new tires! I'm very satisfied with the price and service I received!

Sep 06, 2024

Very satisfied with the prompt service and price.

Aug 06, 2024

Excellent service!

Aug 06, 2024

From the WestCoast to the EastCoast thank you STEVE and Louie for taking care of my daughter with new tires and an oil change. MiMi feels better knowing my grand-daughter doesn't have to worry about my daughter changing a flat tire by herself!

Aug 06, 2024

I always take my vehicle to Pepboys on FL Ave because they’re very friendly and fast. Thank you for your great customer service.

Aug 06, 2024

I was able to schedule same-day on a Friday for the Fl Ave location and get the entire roster of maintenance done: fluid flushes, tune up, tire rotation, oil change, etc. in 3.5 hours. It's in walking distance of The Cuban Sandwich Shop, too, so bonus! The services were cheaper than two other places I'd called, as well.

Aug 06, 2024

Louie was very professional and I didn't have a real long wait I appreciate his efforts

Aug 06, 2024

They only problem was the amount of time it took to put my new tires on. Place was clean. Workers were respectful. How can speed be made a priority 2hrs+ it took. Customer like me have no problem paying a little more for speed. Just a thought.

Aug 06, 2024

They work on Teslas! It can be difficult to find someone willing to service a tesla, but they did a great job. Customer service was awesome!

Aug 06, 2024

Very friendly, had great deals and fast service highly recommended

Aug 06, 2024

Very poor customer service. This is not the first time that I’ve brought my vehicle in. The first time, my tire pressure light was on, claimed they checked everything and the spare tire was causing the issue but they couldn’t clear the light. I was able to finally clear the light myself. The 2nd time I brought my vehicle in, they had it for 2 days and never even looked at it. Claimed the technician that needed to look at it had a family emergency and didn’t show up for work… so you only have 1 technician that can work on vehicles??? As a small business owner myself when I’m away from work, I always ensure that I have someone who can cover for me. That’s what taking care of your customer is all about. When I called on the 2nd day to check on the status of my vehicle, the guy wanted to also argue with me over the phone. Definitely lost my business as well as my business partners.

Aug 06, 2024

My friend and I went in to pepe boys she was getting a few things fixed one of which was getting her driver side window back in trac well it would not go down .so upon tightening the screws and he must have put to much pressure the window shattered.At first we felt bad for the tech you can tell he was upset .So we just needed the window replaced now we live in Tampa so I know there are numerous window shops here .now the gm tells us it will be Tuesday 7/30 this happened on saturday7/27 so I will go three days so window they tried putting a bag over it not to safe but Tuesday cam and went no call so today I called 7/31guess what no window now he is hopeing to find one tomorrow the thing is how many days is this going to take she already is missing work over this not to munchin she is ruining the inside of her car with a trash bag that dont worm so the storms every afternoon is attracting bugs this sucks i am waiting on corp now

Aug 06, 2024

Steve the Manager & Christian- Auto Tech had was so helpful in my time of need in a pressed situation. There resolution was impressive and the the fix was speedy done just before the Tropical storm was coming and I was able to get to Sarasota on time. This was at your Florida Ave location in Tampa. Thank you so much.