Pep Boys

Dec 06, 2024

My headlight burned out just as I was about to drive across town at night. I came in to Pep Boys as they were about to close and Michael plus Darrien still took the time to help me. Major kudos for helping me out when I was in a pinch.

Nov 29, 2024

Always seems to be backed up. Appointments are irrelevant.

Nov 22, 2024

Very satisfied with the service. Very professionals and they did a good job. Thank you !

Nov 15, 2024

Top-notch customer service and they had me out of there in no time.

Nov 06, 2024

I went and got my car serviced about six months ago. The problem was not fixed. I went back into the shop a handful of times to get my service completed that I paid for. After wasting a bunch of my time, The manager, Alberto promised that he would get it taken care of, and never made good on that promise. I returned the merchandise that was supposed to fix my problem and was told that A refund would be issued. I was told a refund would be issued two months ago and I still do not have the money back for the terrible services that were performed. Six months is much too long for a refund and I am very very unhappy. I got robbed by Pep Boys on gun Highway For $600. I have a five month old son and a family. I’m trying to take care of. I will be looking into Taking legal action on this matter. If anyone is reading this review that has been taken advantage of by this company please respond to this review. There may be many other others and a class action lawsuit may either way to handle this terrible company.

Nov 06, 2024

I went in for an oil change and tire rotation, Adalberto was very helpful and informative. He even helped me save some money by letting me know my tires were good and did not need to be rotated. He also gave me information on how much a tune up would be, and new deals on tires. I will definitely continue choosing this PepBoys.

Nov 06, 2024

If I could give this company zero star rating I would. I went in to this terrible store in April 2024 for a tire rotation and a Tire Pressure Sensor light that was on in my BMW. I waited 6 hours for the simple job to be completed, while my wife (who was 8 months pregnant at the time) was expecting me to only be gone for about 2 hours tops. After 2 hours I checked in with Alberto (the store manager) to see how long it would be. He tells me they’re having some trouble, and that I should wait a little longer. I called my wife and she insisted on coming to get me, and to just wait at home while the work is done. After she came and picked me up I waited 4 hours for the call, and it never came. So I decided to call pep boys back, and they let me know they were about to finish it up and that it would be done when I got there. Upon picking my car up and driving back home, the TPSM light (tire pressure sensor light) came back on! So I waited for Pep boys to open again the next morning and gave a call back and told Alberto the issue. He asked me to bring the car back to be recalibrated. So I brought the car back later in the afternoon. My pregnant wife again left her work station, came to pick me up. After a 3 hour wait, they said it was fixed and the car was ready to be picked up. Upon picking the car up for the second time, it seemed to be fixed. But after driving for about a mile, the light came back on. I went through this process two more times and the PROBLEM WAS NEVER FIXED! After my son was born, and some time finally freed up I went back into the shop to demand a refund. Alberto called the corporate office and told me the only way to be refunded was to go get the tire pressure sensors taken off the car, or that they could do it and leave me with none. So I had to wait until I could afford to replace all tires, order new tire pressure sensors from Amazon, and get them put on, until I could remove them. And that’s exactly what I did. After getting the tires and having the garage installed the new tire pressure sensors, I then used a cheap tool that I ordered from Amazon as well to calibrate the new tire pressure sensors myself. AND IT WORKED ! First try, I didn’t have to do it four times to get it to work. I brought back the junk Pep Boys sensors and Alberto and I came to an agreement that I’d get reimbursed for everything that was spent on the tire pressure sensors. He said they couldn’t refund the card I payed with, that they’d have to send a paper check through the mail, and that it would take 7-10 days for it to get to me. Well today is October 15, 2024 and that was 21 days ago. I still never received a check. HEY PEP BOYS, DOES IT FEEL GOOD ROBBING A NEW FATHER AND HUSBAND OF NOT ONLY $590.00 IN A TIME OF STRUGGLE. BUT ALSO ROBBING THE SAME FATHER AND FAMILY OF TIME? NOT TO MENTION THE FUEL GETTING BACK TO YOUR ESTABLISHMENT WHICH IS 45 MINUTES AWAY?! DO NOT GO TO THIS STORE THE WHOLE TEAM IS HIGHLY INCOMPETENT!

Nov 06, 2024

Profesionales!! Excelente servicio

Nov 06, 2024

This Pep boys location took care of me. Even though I was getting something taken care of that was under warranty they still made me feel like a valued customer. Very grateful for this team. We are in the midst of. Hurricane and they remained professional and caring through this whole process. Thank you!

Oct 06, 2024

Alberto and all the staff at this location are friendly, helpful and trustworthy. I always get an explanation of what is needed and why. I love the coupons and the benefits of the credit card.

Oct 06, 2024

Friendly, personable experience. Didn't try to upsell me something I didn't need. Good service, efficient and good price.

Oct 06, 2024

I've been here twice now and each time I have had great customer service. Being a girl with car issues, most mechanics try to take advantage and add additional things that I don't need. Here, they are straight forward, give you an estimate before doing any work, and are willing to work with you. Both of my issues were kinda emergency situations and they took the stress away. Ernesto is great and today I dealt with Michael as well and both were friendly and informative. I definitely recommend this pepboys to anyone who needs any kind of work done.

Oct 06, 2024

Made appointment on Thursday for Saturday, didn't have it. Made second appointment Sunday morning, waited over an hour and my vehicle was still sitting in the same place I parked it. Left, I'll never be back! Apparently they're to busy to take my money!

Oct 06, 2024

Muy buen trabajo, la atención es genial.

Oct 06, 2024

Quick service.

Sep 06, 2024

Ernesto is very knowledgeable and is great at customer service. I will definitely come back to this pep boys.

Sep 06, 2024

Excellent customer service.

Sep 06, 2024

Fast with a smile service Worth every penny Times = money

Sep 06, 2024

Great honest service. Customer for about a year now, won't get my cars worked on at any other place.

Sep 06, 2024

Hands down, best manager! Polite, well rounded staff and great work from team members. Need anything looked into, this pep boys is the one to go to!

Sep 06, 2024

Great service, got the work done quickly and for a good price. Less than half a days time for a brake job and three tires replaced, definitely can't beat that down here.

Aug 06, 2024

As a general rule, I don't trust PepBoys, or any oil change place that tells me I need new brakes, etc. We have all gone through that. However, this particular Pep Boys has earned my trust by going over and beyond on multiple occasions this year. Trust?!?! Who knew?

Aug 06, 2024

Excellent service I went because I thought the battery was no longer working and after a diagnosis, they adjusted it and also checked the oil and air in the tires, very honest. Adalberto is doing a great job for Pep Boys as a manager, very responsible, honest, professional, punctual. Also Michael and Ernesto very honest, professional and I got I a great price for my tires. They also have fast Wi Fi. One of the best Pep Boys in the city according to my experience.

Aug 06, 2024

GOT A NAIL IN MY TIRE THEY WERE RIGHT ON IT AT 7:30AM I HAD AN APPOINTMENT TO BE SOMEWHERE BY 8:30 ALBERTO GOT ME IN AND OUT

Aug 06, 2024

Muy amables buenos mecánicos por lo general rapidos

Aug 06, 2024

My experience was great! I went in for an oil change and I did not have an appointment scheduled but I was able to get my car serviced right away and I did not have to wait to long!

Aug 06, 2024

Pep Boys has always offered an 5 star service. They are fast and their customer service is great. I know my car is in good hands with them. Ernesto in particular has been outstanding. Thank you for the amazing service.

Aug 06, 2024

Why did a Pepboy rep try to charge $1325 for a tuneup. Then since we refused we told him just do an oil change which he said would be $65. He actually charged $174. Outrage. $111. For labor. SMH. Never go there again. Taking advantage of an old woman.