Pep Boys

Dec 01, 2024

Great shop. Quick service. Clean bathroom.

Nov 30, 2024

My 20 year old van drives like new after a spa day with these guys. Everyone I spoke to both over the phone and IRL was very friendly and helpful. Competitive pricing. Don't know why so many people are giving bad reviews. My experience was positive.

Nov 21, 2024

The folks at Pep Boys on Ina Rd are a great team. They are thorough and honest, and they have always done great work for us!

Nov 14, 2024

I am so grateful for Pep Boys. They provide honest prices and very responsive to needs. Jason provides exceptional customer service! Thank you!

Nov 14, 2024

This is my 2nd stop at a pep boys and the guy tells he does lyft inspections after 4pm. That he is the only one who does them and he to busy. To come back at 4pm . That how Lyft drivers are treated .Will never come back.

Nov 05, 2024

Excellent service on my oil change!

Nov 05, 2024

I always have a positive experience sat Pep Boys!

Nov 05, 2024

I am always pleased with the courtesy and professionalism of the service department.

Nov 05, 2024

Staff always takes care of me!

Nov 05, 2024

Will and Jason are great. Always gets me in and out quickly. I trust them and always get quality work.

Nov 05, 2024

With an appointment, it took PEPBOYS (W Ina), a professional tire company, 2 hours to replace/change a defective tire including an alignment (they did not rotate the tires). Not happy. Uncomfortable waiting room. Perhaps I wouldn't have noticed that had i not been there for such a long time.

Oct 05, 2024

FAST AND FRIENDLY SERVICE, ALL THE STAFF HAD SMILES

Oct 05, 2024

Fast, easy and friendly service!

Oct 05, 2024

We were on a 10 day road trip when our brakes began to fail. Although I booked an appointment online, the shop was not ready for my repair. No parts had been ordered, and the vehicle was not even taken back for one hour after we arrived. The estimated time for repair was 2 hours, but after 4 hours, they still didn't have all the parts required. In the end, we waited 5 hours (three hours overdue) for a scheduled repair.

Sep 05, 2024

Mother had her car towed in. She explained that they are super busy. They squeezed her in to find out the problem. Fuel pump needed to be replaced. She explained it was outstanding service and explained all details on the car and what it needed. Thanks for taking care of my mother. 👍

Sep 05, 2024

William at Pep Boys was a great person to deal with and I had a very good experience. Service was faster than expected. I am definitely going back for most of my car repairs. Toyota tried to sell me a repair service that wasn't necessarily, no need for that repair at this time. Saved me over $400 on the repair that wasn't needed. Also was almost $200 cheaper than Toyota even with a Oil Change included. Thank you William for your honesty. Nancy

Aug 05, 2024

Excellent service. Fast and friendly service.

Aug 05, 2024

I made a appointment on line and was able to get an appointment that very day. I got two new tires the same tires as the other guys but without the week wait for an appointment. The employees there were friendly and took my truck in right away. This place is the best kept secret in Tucson when it comes to getting tires. I kind of hate to tell everyone about this place. I wouldn't want it to start getting like the other guys.

Aug 05, 2024

PepBoys fixed a flat that Discount Tires said was not repairable!! Great jobs guys, Isaac.

Jul 05, 2024

Fast service, well done

Jul 05, 2024

My husband went in for an oil change on Friday afternoon. After paying and leaving, he noticed the oil light came on by the time he reached our home, just 5 miles away. Upon checking, the oil level was completely dry. We immediately called the facility and were told to have the truck towed back, as they were certain there was oil in it. On Saturday, we waited five hours for the tow truck to arrive. Both the tow truck driver and our neighbor confirmed there was no oil in the vehicle. When the truck arrived back at their facility, they pulled the plug, and only about two quarts of oil came out. Despite this, they insisted there was oil in the truck, though a Chevy Silverado should have much more than two quarts. Despite their obvious mistake and the inconvenience caused, they refused to give us a refund. Their customer service was not only unhelpful but rude. They continually insisted there was oil in the vehicle without acknowledging their error. We reached out to the corporate office to request a refund, but they redirected us to the general manager, who never called my husband back. We are extremely disappointed with the service we received. The least they could have done was refund us for the incorrect service and the inconvenience caused. I would not recommend their services due to this experience.

Jul 05, 2024

Service was done in a timely manner and I was told about any concerns they had

Jun 05, 2024

Jason and Richard are the best.

Jun 05, 2024

Quality service as usual. Job completed on time....

May 05, 2024

Good service, reasonably priced.

May 05, 2024

Took me in in a pinch and went above and beyond.

Apr 05, 2024

Bought a new RAV4, based in part on mgr William's unbiased opinion on my trade-in (see below). Will be taking it to Pep Boys for my scheduled services! Thanks to manager William at Pep Boys on Ina Rd in Marana -- for providing a second opinion on a repair to my 2010 Highlander and a rideshare inspection today. William took the time to explain things in layman's language. I'll be back for regular service on my car!

Apr 05, 2024

Great service I'll be coming back

Apr 05, 2024

Thank you! Will come back.

Apr 05, 2024

The service was excellent, as usual at this location. I was disappointed that senior discounts were discontinued.

Apr 05, 2024

They did a great job, as always. Diagnosed the problem, proceeded to order the part and get it done all in one afternoon. Happy about that!

Apr 05, 2024

Two younger gentlemen helped our family when we had a flat tire 5min within them closing. Thank you from our family for your work and helping us get back on the road safely! My husband (Charles and I appreciate it)

Mar 05, 2024

Jason was very accommodating and helped me with my vehicle in a great time frame

Mar 05, 2024

Scott and Kyler have provided me with the kind of service that I feel is lacking in todays businesses. Their prompt ability to assist me gave me the peace of mind to continue driving everywhere I need to go and the confidence to come back for my next service. Thank you for your hard work!