Pep Boys

Dec 01, 2024

Scheduled an appointment for an alignment. Showed up 12 minutes early, the guys in the shop got the truck on the alignment machine and prepped it for the guy to come do the alignment but that guy left and they don’t know where or when he is coming back. Truck in sitting with the ignition on, on the lift for the last 45 minutes doing nothing. Never coming back here again.

Nov 06, 2024

Great experience and very fast Pep Boys team 💪 really appreciate replacing my radiator now I'm bk on the road and really happy!!! Thank you recommend them 💯 and I'll be bk great customers service 😉🥰

Nov 06, 2024

Professional staff, quick service.

Oct 06, 2024

Fantastic service. They weren't able to detect the issue I was experiencing, but understandable since I have an EV and troubleshooting equipment is limited. They didn't charge me a dime after spending 2 hours on troubleshooting and recharging my refrigerant system. But it definitely helped me get to the bottom of the issue. Thanks again!

Oct 06, 2024

First and last time to be using Pep Boys, booked an appointment a week or more in advance. When I arrived the person they needed to do the work wasn't scheduled for the day. I asked well what are we going to do about the inconvenient. The worker shrugged and said what inconvenience. I never have tried out Pep Boys for work before usually I go to other auto repairs companies but well I guess it was worth a shot to know to avoid.

Oct 06, 2024

Friendly and went out of there way to help me. Fantastic service

Oct 06, 2024

Got what I needed

Oct 06, 2024

Had bought tires here before, tires did not reach manufactures mileage warranty, so I went back to Pepboys to see what they could do. I got some mileage adjustments and purchased four new tires. Drove the car one day and discovered that I didn't like my purchase, the tires were noisy and rough riding. I called and they offered to swap to another brand of tire and only paid small difference in price of better tire. I received great customer service from all whom I had contact with.

Oct 06, 2024

Took more than 2 hours to complete a dye test , while there were 3 employees present

Oct 06, 2024

These guys are always awesome when I need work done. Highly recommend them especially if you have a Toyota and you'd rather not spend a fortune going to the dealership for service.

Sep 06, 2024

Customer service was exceptional! I was over 30minutes early for my appointment, was told I may have to wait till my appointment time, that there was a car before me, and I was fine with waiting. Oil change and inspection completed before appointment time!? Wonderful experience! I'll definitely be back.

Sep 06, 2024

I've always had great service

Sep 06, 2024

The speedway store put the wrong fuel pump in my car and then had to send it here to be fixed. Well this one has had it over a month and they “keep being sent the wrong parts” basically just not fixing my car. Terrible communication. Who knows when or if they will ever give my car back.

Sep 06, 2024

They are always very responsive, quick, understanding, and do a wonderful job!

Aug 06, 2024

I would not hesitate to go back. They took care of all my repair needs with professionalism, which I also saw they gave to everyone. They care about doing a great job for people. I think that's what impressed me the most.

Aug 06, 2024

Jesse the Sales advisor showed carelessness and during checkout process car was ready for 30 minutes and had to remind sales advisor that car was ready. He was not busy at all. Scheduled appointment online but had a lady ahead of me in line that was a walk in with same services and get done before me in the checkout process.

Aug 06, 2024

The staff was professional and more importantly they fixed the AC problem the same day. I highly recommend them.

Aug 06, 2024

They were all prompt, polite and thorough. From the service desk to the maintenance bay. Couldn't have scripted anything better!

Jul 06, 2024

Good customer service and not to bad of a waiting time to get your car fixed. They were able to fit me into to their appointment schedule at short notice.

Jul 06, 2024

Great service.

Jul 06, 2024

Jesse was misleading and should be investigated by corporate.

Jul 06, 2024

This location and its manager are complete frauds. They tried to upsell my wife by selling two tires and charging for installation without mentioning it was free installation for the full set (which ended up being cheaper than two and installation), then after being “good to go” we left and the car started doing the “death wobble”. When we brought it back they mentioned they neglected to inform us of the two rear rims being bent and sidetracked that completely after. When mentioned we were assured it would be “no big deal”. Then after admitting breaking the tire pressure sensor band within the tire, they made us pay out of pocket for the part that THEY BROKE. Then we overheard the manager talking smack about the situation and us for god knows why. was lied to and taken advantage of multiple times. 1/10 and the only point gained is from the technician who took the time to explain the situation and screwups and owned up to everything. Someone other than Jesse needs to be in leadership position

Jul 06, 2024

Very courteous & professional. I had an appointment, which they got me in & out in a timely manner.

Jun 06, 2024

I arrived a little earlier than my appointment and after checking in my car was taken in within a few minutes. I received a text with the results of my complementary vehicle inspection, and my vehicle was finished about 15 minutes after that. Z told me about his findings while servicing my AC system, which had not been serviced for many years.

Jun 06, 2024

I have always had very good service; they are very quick and efficient, and polite.

Jun 06, 2024

Pep Boys has always been extremely organized and well established in their system for running things. It is very successful and I've never had a bad experience there.

Jun 06, 2024

The service was excellent and the mechanic that took care of my truck was fantastic. Z took the time to explain everything to me, he was courteous, professional and great attitude

May 06, 2024

Fast, Efficient, & Affordable

May 06, 2024

Jesse and Alejandro were amazing. Quick, courteous, professional. Totally on point.

May 06, 2024

Went in for a bad air conditioner and the entire system needed replacing, do to age of car I ended up getting new car but service was excellent and we tried to fix but was no go