Perales Brothers Automotive
5
4
3
2
1
Review highlights
"10/10 recommend. Had an emergency repair and were in and out in less than an hour. Would definitely recommend their services if you’re in the Waco area! Amazing service …"
"Great service good people delivered on time as promised under the quoted price"
"Their services are the best prices in town and they make you feel like family."
Overview
Categories
Auto repair shop
Directions
1125 Austin Ave
Waco, TX, 76701
Phone number
Call: (254) 714-0464Website
View websiteHours
Sunday
Closed
Monday
8:00 AM - 12:00 PM
Tuesday
8:00 AM - 12:00 PM
Wednesday
8:00 AM - 12:00 PM
Thursday
8:00 AM - 12:00 PM
Friday
8:00 AM - 12:00 PM
Saturday
Closed
Description
We are a family owned business established in 2008. With over 40 years of experience in automotive diagnostics, repairs, and maintenance. We decided to go into business to provide reputable services for the Waco Community. We care about our customers and think of them as family. We want you to trust us. Know that when you bring your vehicle in for services it is being done right, and at a affordable rate. We are a honest business and take pride in what we do. We go the extra mile for our customers by offering FREE pick up and delivery. We extend our services by honoring extended warranty contracts and we provide nation wide warranty for 24 months or 24,000 miles. Located in downtown Waco close to shopping, restaurants, local businesses.
Services
Reviews (33)
Jan 30, 2025
Great work. Great customer service. Easy to do business with. I’ve lived in the Waco area for almost 18 years and have taken my vehicles to many shops. Most have done great work, but not like these guys. They are honest, fairly priced, and got our car finished in the promised time frame. Would recommend them to anyone.
Jan 23, 2025
Dealer quality service at a home town mechanic rate. 100% transparency on all repairs and diagnostics. True warranty replacement and service.
Jan 16, 2025
I haven’t even got my car service here yet. They did take a look at my BMW. With my past experiences, this has to be the most honest repair shop in Waco, Texas, hands-down
Jan 06, 2025
Chris and his crew are awesome..I needed some suspension work done on my truck..Chris helped me out with suggestions and advice..He ordered the parts and scheduled my appointment..All work was done professionally and on time..This will be the only place I will have any of my cars worked on in Waco..Thanks for all your help Chris..Best Auto repair shop around..
Jan 06, 2025
Good people
Jan 06, 2025
If you’re looking for an honest reliable knowledgeable professional auto repair shop, PERALES Brothers is the place to go. 0n 12/20/24, while driving on Loop 340, my 2015 Kia Soul with about 63,000 miles, cut out and I could feel tiny consistent engine “lurches”. Something wasn’t right! I drove it immediately to PERALES Brothers who had replaced my brakes two years prior. Alonzo got my car right in to be assessed. It was finally determined I needed a tune up with new spark plugs, etc. Due to the latest of the day, Alonzo had me bring my car back the next morning, which was Saturday and the shop is closed on Saturdays. Alonzo told me he was going to be there anyway working on some things. So, I had my car there by 9:00A and it was repaired by 2:00P. And it cost less than originally quoted! Alonzo was very personable, wonderful to work with and true to his word. Also, Gabby, at the front office was pleasant to talk with upon my initial visit. I highly recommend PERALES Brothers and will use them for any future car repairs. And, my car runs great!!!
Jan 06, 2025
Incredible service , trustworthy and understanding of cars and people. Keeping my car in the best shape with routine checkups at perales brothers 👍
Jan 06, 2025
There are few mechanics that can resolve an issue for you on the fly, spontaneously. One morning, my cars pulleys started squeaking on cold start to the point where I was worried my belt would snap. I needed to drive 400 miles that day, so I brought my car to Perales, showed them the squeak, and with a part they had on hand — they immediately took my vehicle in and installed the part. Waited less than 30 minutes. These guys do excellent work, plus they honor all their work with a 24,000 miles warranty. I will not take my vehicle anywhere else in Waco.
Jan 06, 2025
Top notch customer service, knowledgable, reasonable. Had several vehicles worked on and always have been provided good work and great service.
Dec 06, 2024
After getting a 2200$ estimate from Trinity Auto, my Uber driver recommended Perales Brothers. So I called to get a quote it was half the price so I had my 4 runner towed to Perales Brothers, it was the best decision I've ever made. They did an amazing job and there customer service was so on point great communication. My car was ready a day early and they even put a battery in my key fob for free. This is the best place to bring your car in Waco by far. Thank you guys so much you saved me 1200$ .
Dec 06, 2024
Excellent service & as friendly as can be. Thanks !!!
Nov 06, 2024
Always a busy and cheerful atmosphere. Candor on the repairs that are needed and those that are not wise. Really value these guys.
Nov 06, 2024
Subject: Feedback on Recent Service Experience Dear Perales Brothers Automotive, I am writing to express my appreciation for your outreach efforts to customers. Your commitment to customer service is commendable, and I have always valued the way you communicate with your clients. However, I was disappointed with my recent experience. Despite ordering a specific part for my vehicle, it unfortunately did not fit. As a result, no work was performed, yet I was still charged for the service. In contrast, I recently visited another automotive repair shop that faced a similar situation. They not only diagnosed the issue but also declined payment, recognizing that the problem required specialized dealership attention. This proactive approach to customer satisfaction is truly commendable. While I understand the need to be compensated for time and effort, I believe that prioritizing customer satisfaction and building long-term relationships is equally important. It seems that other customers may be having similar experiences, which is unfortunate. I hope that Perales Brothers Automotive will consider a customer-centric approach in the future. By focusing on building trust and providing exceptional service, you can continue to attract and retain loyal customers. Thank you for your time and consideration. Sincerely,
Oct 06, 2024
Best auto repair and maintenance shop in Waco! Honest, Transparent, and they care about their customers!
Oct 06, 2024
Great shop! Chris and Team helped to get us all squared away!
Oct 06, 2024
I had a great first experience at Perales Brothers. Super friendly staff and they were able to repair an issue on my 2015 Ford F150 that two other garages were unable to repair. I will be going back.
Oct 06, 2024
I would not go any other place to have my Honda serviced. Perales Bros. is "top notch!" Chris and Alonzo and their staff, are all so professional, fair, and go above and beyond to help. I have gone to Perales Bros. for over 15 years and I am so glad I found them.
Oct 06, 2024
Perales Bros does a great job of communicating and demonstrates extraordinary care for the customer.
Oct 06, 2024
They have always gone above and beyond to help me!
Sep 06, 2024
Amazing service and very accommodating even when I leave the wrong set of keys😂. The Perales Brothers always try and prioritize what needs to be done and what can wait, therefore trying to help me save money where I can. What I drive isn't sexy but it still runs thanks to Chris and the team at Perales Brothers.
Sep 06, 2024
Perales has been our local shop for over a decade! They are transparent and efficient!
Sep 06, 2024
The only place I'll take my truck while I'm in waco, very friendly, very knowledgeable, fair prices, great place
Sep 06, 2024
The repairs were done on time. They went above and beyond expectations and on their quote.
Aug 06, 2024
Honest, efficient, and professional -- I'm very grateful to have them in town.
Aug 06, 2024
The people were kind and honest. Helped me.out and sent me on my way for a great price!
Aug 06, 2024
They are the most amazing and helpful people. I am really touched by their honesty and friendliness. They are very good at their job too. I would recommended everyone to go to them for all your car needs.
Jul 06, 2024
I just have to share, I’m not much of a reviewer person, sure I look at reviews but I don’t leave them myself. But after the amazing service we had today at Perales Brothers Automotive I need to leave one! We were on our way through Waco and our car started dying on the highway. Somehow by the grace of god we were able to limp off the highway and found our way to Perales Brothers. They were VERY honest and took a look at our car diagnosed and had it fixed within a couple of hours and we were able to go on our way to enjoy our 4th of July weekend. THANK YOU SO MUCH!
Jul 06, 2024
The crew has been family friends for years. They were extremely helpful and friendly. Took care of me like VIP
Jul 06, 2024
Very professional and thorough. Highly recommend.
Jun 06, 2024
My wife needed to get a 100,000 mile check up and Perales was extremely helpful and transparent with what needed to be replaced. Their pricing is fair, and they look out for the best interest of the customer.
Jun 06, 2024
Very good work, nice customer service.
May 06, 2024
Perales Brothers Automotive is top notch, very affordable When an owner of a vehicle such as myself has a Truck with over 230,000 miles it nice to know Service Shops such as Perales Brothers Automotive go out of their way to make sure my truck is running good as new: yes my Truck runs good as New: GREAT WORK !!!
Apr 06, 2024
Always great!