Perillo Service Center

Jan 16, 2025

I brought my vehicle to Perillo BMW as instructed by BMW Corporate due to an unresolved Level 5 water pump fire hazard recall, a safety issue acknowledged by the NHTSA. As a concerned African American single mother of two, I hoped to have this serious issue addressed. However, my experience at this dealership was deeply disappointing and disheartening. Before my car was even examined, I was presented with a bill for diagnosis, and a foreman named Stefan immediately dismissed the possibility that my car’s issues were related to the recall. His demeanor was rude, biased, and dismissive. Rather than focusing on the reason for my visit—a safety recall with no existing remedy—he made unnecessary comments about the overall condition of my vehicle, which felt judgmental and completely unrelated to the issue at hand. What’s most troubling is that the dealership seemingly blocked any effort by BMW Corporate to assist me with this safety concern. The engine oil leak in my vehicle, which makes the unresolved recall even more dangerous, was disregarded, and instead, I was pressured to pay $7,000+ in repairs. This feels like a predatory approach, especially considering the recall itself has no corporate remedy. This experience reflects a lack of professionalism, empathy, and fairness. It also raised concerns about prejudice in how I was treated as a Black woman seeking help with a serious safety issue. I came to Perillo BMW expecting assistance and accountability for a manufacturer-issued recall, and instead, I was met with dismissive attitudes and unnecessary barriers. Israel has since stepped in and he seems to be the only reasonable person there

Nov 06, 2024

The worst and the rudest. I ordered a tire and was asked to return once it arrived. I showed up as instructed and waited an hour, only to be informed that it would take an additional 45 minutes to an hour to install—a job that usually takes only 5 minutes. To make matters worse, as a justification I was told the tire “arrived” at 5 p.m., only the conversation was 4:50 p.m. :p The lack of communication, respect, and professionalism was frustrating. I wouldn’t recommend this service.

Apr 06, 2024

Super kind and very helpful! Needed a quick service right before they closed and they were happy to do it!

Feb 06, 2024

I am a longtime Perillo BMW service customer (or "Gold Coast Motor Cars" as they sometimes style themselves), and my experiences with their work have been very good. Their service team has been responsive—Ana Salgado and Alex Padalko in particular have been wonderful. However, their cashiers' conduct today was disgraceful. In the past, our caregiver has picked up our car and I have paid for the service online. No problem. However, without telling us ahead of time, Perillo apparently changed their pickup policy, such that they no longer accept remote payments. Because they did not tell us about this "new policy," we did not make arrangements for our caregiver to be able to pay when she arrived to pick up the vehicle. This created a problem, because our caregiver was due to pick up our young children from school. We explained the situation to Perillo and asked them to release the car so our caregiver could pick up the children. In a word, their response was heartless. I offered to pay over the phone, and I offered to immediately leave my office downtown to come pay the bill. Perillo refused any of these solutions, instead explaining to me over the phone—"as a courtesy"—the details of their policy change. Two employees told me there was nothing they could do, while they supposedly tried in vain to reach someone with authority to authorize a remote payment. They did not say whether this was possible, and could not even tell us how long it would take to find out. Ultimately, Perillo never did anything to release the vehicle without payment. Our caregiver was able to leave only after I made arrangements through our credit card company for her to be able to pay on site. Bottom line: Perillo blindly adhered to an unannounced new policy, and would not budge to accommodate a longtime customer whose kids were left waiting at school.

Feb 06, 2024

Not only is the attention not great, the cashier seems to hate his life and the service advisor seems to recommend a bunch of unnecessary things.

Feb 06, 2024

They are not sales people with fake smile, they are mechanics and have great attitude when you give them professional respect!

Feb 06, 2023

Carlos provides and excellent and friendly experience. You don’t pay for anything you don’t need and you don’t leave feeling like going elsewhere for your next service.

Feb 06, 2023

Great staff!!!

Feb 06, 2022

Best service in Chicago

Feb 06, 2022

I’ve been servicing my cars here for many years and have always received exceptional service particularly from the manager Tom. Very honest and dependable, and also communicative as well. I will never service any of my vehicles anywhere else. Thank you Tom!

Feb 06, 2022

My first foreign vehicle, and I’m only bringing my Alfa Romeo here as long as I own it. Carlos is the best. Even gave me a new, Perillo branded license plate frame free of charge without pointing it out. A very nice touch I noticed a day later. No upsells past oil change, and gave vehicle a 100% clean bill of health, even noting how much brake/tire life I currently had, on invoice.

Feb 06, 2022

Not bad but not what I kind of expect for high end cars.

Feb 06, 2022

Professional and polite

Feb 06, 2022

Very Helpful they need to get Saab mechanic

Feb 06, 2021

Great service. Was always updated on the on the progress of my car service.

Feb 06, 2021

One of your employees cursed out a pedestrian walking down the street. I can’t imagine how they treat customers

Feb 06, 2021

Serviced my Maserati there last week. Carlos did a great job explaining and being patient what had to be done with my car. Could tell he was very honest and wanted the best for me. Great experience.

Feb 06, 2020

Always outstanding service and attention to detail. They take care of my Maserati as though it were their own. Excellent service.

Feb 06, 2020

Bentley Gold Coast service center provides excellent service work.

Feb 06, 2020

Really great first experience. A/C fixed for less than was initially quoted. Customer service was excellent.

Feb 06, 2020

Such great & personalized service!

Feb 06, 2019

All around a great experience at Perillo’s service center.

Feb 06, 2019

Had a unfortunate scrape while pulling into a tight garage spot. After going elsewhere and hearing there was "nothing we could do", I went to Perillo Service Center and not only did they offer to help me, they were able to fix the scratch the SAME DAY I dropped off my car. The most-pleasant car experience I've ever had. Perillo Service Center has earned a customer for life!

Feb 06, 2019

Prices are pretty low compare to others offer first class services. Keep the good work up!

Feb 06, 2018

Attempted multiple times to schedule an appointment for recall service on my Saab. The mechanic kept hedging, telling me there were no parts and that I should call back the following week, without allowing me to schedule an advance appointment. When I called the next week, the mechanic again refused to make an appointment, instead taking down my number with an insincere promise to call back. Needless to say, I never received a call. Quite a shameful response, especially for a potentially very dangerous airbag defect. If the dealership refuses to service Saabs, they should state so outright and cease to be an official Saab service facility.

Feb 06, 2018

Carlos is the man, great place to bring your car

Feb 06, 2018

Carlos runs a great shop. Their prices are fair and he is always trustworthy when it comes to letting you know what services you actually need, without the usual BS and upselling.

Feb 06, 2018

Great place. Carlos is very helpful

Feb 06, 2018

Tucker employee that's difficult to work with, with attitude​ asking "do you know how many vehicles we sell every month"...... ? - I don't care!