Perillo Service Center

Nov 07, 2024

The worst and the rudest. I ordered a tire and was asked to return once it arrived. I showed up as instructed and waited an hour, only to be informed that it would take an additional 45 minutes to an hour to install—a job that usually takes only 5 minutes. To make matters worse, as a justification I was told the tire “arrived” at 5 p.m., only the conversation was 4:50 p.m. :p The lack of communication, respect, and professionalism was frustrating. I wouldn’t recommend this service.

Apr 05, 2024

Super kind and very helpful! Needed a quick service right before they closed and they were happy to do it!

Mar 05, 2024

Not only is the attention not great, the cashier seems to hate his life and the service advisor seems to recommend a bunch of unnecessary things.

Dec 05, 2023

I am a longtime Perillo BMW service customer (or "Gold Coast Motor Cars" as they sometimes style themselves), and my experiences with their work have been very good. Their service team has been responsive—Ana Salgado and Alex Padalko in particular have been wonderful. However, their cashiers' conduct today was disgraceful. In the past, our caregiver has picked up our car and I have paid for the service online. No problem. However, without telling us ahead of time, Perillo apparently changed their pickup policy, such that they no longer accept remote payments. Because they did not tell us about this "new policy," we did not make arrangements for our caregiver to be able to pay when she arrived to pick up the vehicle. This created a problem, because our caregiver was due to pick up our young children from school. We explained the situation to Perillo and asked them to release the car so our caregiver could pick up the children. In a word, their response was heartless. I offered to pay over the phone, and I offered to immediately leave my office downtown to come pay the bill. Perillo refused any of these solutions, instead explaining to me over the phone—"as a courtesy"—the details of their policy change. Two employees told me there was nothing they could do, while they supposedly tried in vain to reach someone with authority to authorize a remote payment. They did not say whether this was possible, and could not even tell us how long it would take to find out. Ultimately, Perillo never did anything to release the vehicle without payment. Our caregiver was able to leave only after I made arrangements through our credit card company for her to be able to pay on site. Bottom line: Perillo blindly adhered to an unannounced new policy, and would not budge to accommodate a longtime customer whose kids were left waiting at school.

Dec 05, 2023

They are not sales people with fake smile, they are mechanics and have great attitude when you give them professional respect!

Dec 05, 2022

Carlos provides and excellent and friendly experience. You don’t pay for anything you don’t need and you don’t leave feeling like going elsewhere for your next service.

Dec 05, 2022

Great staff!!!

Dec 05, 2021

Best service in Chicago

Dec 05, 2021

I’ve been servicing my cars here for many years and have always received exceptional service particularly from the manager Tom. Very honest and dependable, and also communicative as well. I will never service any of my vehicles anywhere else. Thank you Tom!

Dec 05, 2021

My first foreign vehicle, and I’m only bringing my Alfa Romeo here as long as I own it. Carlos is the best. Even gave me a new, Perillo branded license plate frame free of charge without pointing it out. A very nice touch I noticed a day later. No upsells past oil change, and gave vehicle a 100% clean bill of health, even noting how much brake/tire life I currently had, on invoice.

Dec 05, 2021

Not bad but not what I kind of expect for high end cars.

Dec 05, 2021

Professional and polite

Dec 05, 2021

Very Helpful they need to get Saab mechanic

Dec 05, 2020

Great service. Was always updated on the on the progress of my car service.

Dec 05, 2020

One of your employees cursed out a pedestrian walking down the street. I can’t imagine how they treat customers

Dec 05, 2020

Serviced my Maserati there last week. Carlos did a great job explaining and being patient what had to be done with my car. Could tell he was very honest and wanted the best for me. Great experience.

Dec 05, 2019

Always outstanding service and attention to detail. They take care of my Maserati as though it were their own. Excellent service.

Dec 05, 2019

Bentley Gold Coast service center provides excellent service work.

Dec 05, 2019

Prices are pretty low compare to others offer first class services. Keep the good work up!

Dec 05, 2019

Really great first experience. A/C fixed for less than was initially quoted. Customer service was excellent.

Dec 05, 2019

Such great & personalized service!

Dec 05, 2018

All around a great experience at Perillo’s service center.

Dec 05, 2018

Had a unfortunate scrape while pulling into a tight garage spot. After going elsewhere and hearing there was "nothing we could do", I went to Perillo Service Center and not only did they offer to help me, they were able to fix the scratch the SAME DAY I dropped off my car. The most-pleasant car experience I've ever had. Perillo Service Center has earned a customer for life!

Dec 05, 2017

Attempted multiple times to schedule an appointment for recall service on my Saab. The mechanic kept hedging, telling me there were no parts and that I should call back the following week, without allowing me to schedule an advance appointment. When I called the next week, the mechanic again refused to make an appointment, instead taking down my number with an insincere promise to call back. Needless to say, I never received a call. Quite a shameful response, especially for a potentially very dangerous airbag defect. If the dealership refuses to service Saabs, they should state so outright and cease to be an official Saab service facility.

Dec 05, 2017

Carlos is the man, great place to bring your car

Dec 05, 2017

Carlos runs a great shop. Their prices are fair and he is always trustworthy when it comes to letting you know what services you actually need, without the usual BS and upselling.

Dec 05, 2017

Great place. Carlos is very helpful

Dec 05, 2017

Thanks for the great service Your prices and ability to get job done in normal amount of time are great! Thanks I'll be telling my friends

Dec 05, 2017

Tucker employee that's difficult to work with, with attitude​ asking "do you know how many vehicles we sell every month"...... ? - I don't care!