Pete's Alignment Service

Nov 07, 2024

DO NOT BRING YOUR CAR HERE. This was the most unprofessional and disgusting experience I’ve ever had trying to get my husbands truck fixed. We had a quote from someone at Pete’s alignment who told us to buy a series of parts and to call them once we had our parts to drop the truck off. After calling, after weeks of trying to find parts to see if we could tow it there (mind you we have to schedule these things because it’s not drivable), and asked to get on the schedule, we were met with extreme disrespect and attitude. The alignment mechanic (not sure of his name) called my husband back (my husband is non confrontational and an extremely nice person and never even raised his voice a hair) and told us he doesn’t want our business and is “tired of dealing with us” after spending over 500 dollars in parts and doing exactly what he said for us to do. Now we have a broken down truck and parts and no where to bring it. Complete waste of my time and disgusting and unreliable customer service.

Nov 07, 2024

Tried to schedule to bring my truck in for a frame repair, i had a few problems getting the parts, and i was trying to schedule when i could bring it in. After being told to call when i had gotten the parts in so we could bring it in the same day. I did that, and was told that he was quote, "tired of dealing with this and didnt want my business." Im just trying to get my truck fixed i was never disrepectful at all. All i did was ask when i could get it in after being told multiple times to bring it in whenever i got the parts. Im sorry talking to people that want to pay you for a service is so exhausting. Im surprised you get enough business to turn people away with that kind of disrespect to your customers.

Oct 07, 2024

Great staff! Very knowledgeable,honest and fair! Highly recommend and will definitely be a regular customer!!

Sep 07, 2024

A truck with this companies logo was driving recklessly, cutting people off, and spewing black smoke everywhere.

Sep 07, 2024

James did some work on our 04 Subaru and it turned out great! The price was very reasonable and the office staff were friendly and knowledgeable. They accept credit cards for payment but the customer will have to pay the small processing fee. They do close for lunch so call ahead.

Sep 07, 2024

Scott scheduled my alignment for Monday, August 26. He made this appointment without question. This speaks volumes as it seems that they are passionate about customer service. I dropped my car off and they had it on the alignment rack immediately. Corey was the alignment technician. He took the utmost care of my vehicle, ensued that my expectations were clearly understood, and performed the alignment expeditiously and accurately. My car has never performed as well as it does now and I have never been to an alignment shop that as feel as comfortable expressing my needs and them being met without question. Thank you Pete's Alignment for being such an outstanding alignment shop!!!

Sep 07, 2024

Very helpful and knowledgeable staff!

Aug 07, 2024

In and out quickly. Reasonable pricing.

Aug 07, 2024

Thank you for a great experience in repairing my truck. Service was awesome and they expedited it as well.

May 07, 2024

The staff were very professional and customer service oriented.

May 07, 2024

They're a little rude. Your car will be finished, and unless you say something they leave you in the waiting room while they laugh and chit-chat. Then when you ask for your car the lady gets an attitude. Like it's a small shop and you're the only one in waiting room 30 minutes after car is done twice in a row. But they do a good job on your car they need to work on customer service

Apr 07, 2024

Fast & friendly

Feb 07, 2024

Great service! Friendly and knowledgeable staff! Recommend.

Feb 07, 2024

I’ve had several vehicles in for an alignment. I will continue to come back.

Dec 07, 2023

Great service dropped my truck off before work, it was ready before I was!

Dec 07, 2023

Very professional and extremely helpful and friendly, I highly recommend Pete's Alignment Service

Dec 07, 2023

Dan is great! Friendly staff!

Dec 07, 2023

Excellent service. Highly recommended going to see Dan The Man!!!

Dec 07, 2023

Great help and honesty! Thanks so much. Highly recommend this place if you need service.

Dec 07, 2023

Great service and price

Dec 07, 2023

I HIGHLY recommend Pete's Alignment! I went for my scheduled appointment and work was started on my car right away.

Dec 07, 2023

I thought I’d already wrote a review about these guys. But they’ve saved me thousands of dollars and been extremely helpful in the interim. When I moved to Knoxville I got in a crash in my truck that resulted in a tweaked frame. Not bad enough to total the car in my opinion but bad enough that it wouldn’t go in a straight line. A couple shops tried to sell me a new frame for about 15k and said no one would touch it. Petes was able to re-tweak it and align it and I drove the truck for many more years without issue. Since then I’ve brought them every car I’ve owned for alignments, and I bring them back every 30k miles. It keeps my tires from premature wear and makes the cars safer and more comfortable to drive. I hope they stay in business for many more years.

Dec 07, 2023

I've never been let down by this company! They recently worked on my vehicle before a long trip.

Dec 07, 2023

Paid 35+tax to put my car in the lift and look for a power steering leak. Fixed that section of line and still leaks from somewhere else. I called and talked to the manager and he said not everyone is perfect but he would not refund my money and had no interest in working on my car. He provided no solution other than to say he wouldn't refund my money. I spent about 20$ on parts to fix the line where they said it was leaking only to find out that it was leaking on the rubber hose above and to the left of it. Now they won't answer.

Dec 07, 2023

Stay away if you value your life! Had in for a clunking noise in the front drivers side. They did find the cause and fixed. However, a week later on a trip along I-75 I stopped to stretch my legs. When I got back in and put in drive the front started bucking off the ground and making a grinding metal on metal noise. Checked and discovered the brake caliper had come off because the bolts had come out from them not tightening. The caliper had also cut an eighth inch deep groove around the entire inside of the wheel. Thankfully there was an autozone nearby and was able to get a couple of bolts. When I went to take the wheel off allowing better access, I found the lug nuts were only finger tight. I'm very thankful that it all didn't come apart while out on the interstate! But wait....it only gets better! Vehicle sat parked for the next month while we were on vacation. When I got back I was driving on I-40 when it began pulling to the left. After several times of correcting, I decided that I needed to get off the road as something wasn't right. When I let up off the accelerator, the Vehicle immediately turned left and through the guardrail. Fortunately there was a wide grassy area between east and westbound lanes, so I didn't go into oncoming traffic. I then took the vehicle to two different certified repair shops and had checked out. Both have verified that not only the front end alignment I was charged for wasn't done, but they didn't grease the new serviceable ball joints that Pete's installed. I got everything in writing from the shops. Then I called Pete's to let them know. I was asked what I expected them to do. I let them know that the "nationwide insurance repair insurance policy" they provide will not cover any damages caused by the faulty repair job. I told them that I had filed a claim with my insurance and asked for them to cover the deductible. Do I even need to say how that went? Anyway, $11,000 later in damages and now will probably be paying a higher insurance rate, all because of Pete's! Guess I should just be thankful that I'm alive and if you value your life or that of any passengers, you will go somewhere else! Responding on original post because there's no option otherwise. Did call and was told that I'd get a call back. That was about a month ago. You know who I am and have my contact information. If you truly cared about customer service and high "quality" service, you would have returned contacted me, but instead only making a comment on a bad review

Dec 07, 2023

They did a good job on my car and was reasonable with the price. I would highly recommend this place to get your car fixed.

Dec 07, 2023

Took my work truck in, A international. Good people and honest.