PFM Auto & Fleet – Castleton

Dec 05, 2024

They have an awesome service team. I can drop my vehicle off. They will take me to work school. Pick me up and service me While i'm at work and deliver my vehicle to me, right on my job if that's not a 5 star automotive company, I don't know what else to say. They take care of me.

Dec 03, 2024

Serving excellence

Nov 23, 2024

Outstanding customer service! Worked with me and my insurance company!

Nov 23, 2024

Stellar service! Highly recommend.

Nov 07, 2024

Awesome experience! The crew was very professional and understanding in the service repair my vehicle needed. HIGHLY RECOMMEND this repair facility!

Nov 07, 2024

I have used PFM for my RV and pickup for big and small work. They have always done good work and still do. They are trustworthy and do quality work.

Oct 06, 2024

Awesome Service. They took care of both of my Lincolns. Great customer service.

Oct 06, 2024

Fixed my a/c unit in my time frame. Very great full for a job well done.

Oct 06, 2024

Jason was very helpful, got me in the next morning for brakes. Job was completed in a timely manor, would highly recommend!

Oct 06, 2024

My thanks to pfm. I bought a battery that died within 10 months. When I called them they offered to come out and change it out for me which I greatly appreciated. The guys at the shop have always been super to work with. I've been with him for 12 years and will continue to have my car service here. Again thank you

Sep 06, 2024

Always a great job

Sep 06, 2024

Bad experience not sure how else to describe it. Quoted me changed it quoted me different changed vehicle still not right haven’t heard back on my feedback on there email yet either.

Aug 06, 2024

New tires, balance and alignment. AWESOME AS ALWAYS! First, last and every time for more than 20years and 18 different cars. From plain janes to exotics, they do it all.

Jul 06, 2024

Amazing customer service and they were able to see me on short notice! Got my car fixed in 24 hours and for a decent price too!

Jun 06, 2024

Everyone I met was friendly and helpful. The technician did a great job of diagnosing a problem with my Jeep. The work performed was top notch. I highly recommend PFM.

Jun 06, 2024

Love PFM!!! Great service. Trust the mechanics!! Shout out to those guys!

Jun 06, 2024

PFM is a great auto mechanic place to take your car for any problems. The staff mechanics are nice, and willing to talk with you about they can resolve your car problem's. I feel confident whenever PFM works on my car, and knowing that my car is in good hands.

May 06, 2024

Always great service, never have to worry.

Apr 06, 2024

Always good service. Have been using this location for over 15 years. John and staff are always good.

Apr 06, 2024

I just wanted to thank Mike and his team for his patience, professionalism, and outstanding service! I had a repair that was going through a warranty company. The warranty company would not pay for the repair although it was in warranty. Mike took the time out to take my calls, make numerous calls to the company and also keep me updated on the process. Through his hard work the warranty company paid for the claim and also reimbursed me! PFM does great work and offers great customer service. I would have been stuck with a $9000 repair bill if it wasn’t for Mike. Thank you again!

Apr 06, 2024

There’s a small issue with my vehicle after I purchased it. I brought it back in and they had a quick look at it. They took care of it.

Apr 06, 2024

true professionals..fair honest

Feb 07, 2024

I really wish I could say great things about PFM because Jason is so kind, but unfortunately, I would not recommend this body shop. We have had to chase accurate, itemized estimates, we have waited unnecessarily long for answers, we have felt they have essentially wanted to do a "root canal" for "filler" situations. Overall, they have left a bad taste in our mouth and the trust is no longer there, unfortunately.

Feb 07, 2024

My Camry's alternator broke just before Christmas'03. Got quote to replace alternator from multiple auto shops in Fishers area. Everyone were around 800 to 1200 ball park including labor and OEM parts but no one was able to accommodate me as it was holiday season. I wanted my car so bad for new year holidays, so called in PFM. PFM quote was on higher side of $1100 but were ready to fix it between Christmas and New Year. Earlier, I was told it will be one day work and can deliver on same day but got my car fixed only on next day. I was okay with that. So, I got my car, took it out as nothing happened and just on a Friday evening before new year the car broke again in middle of a shady neighborhood as no charge was coming back from battery. Had to abandon my car on an unknown neighborhood parking lot , took an Uber and came to PFM for help. Good thing is, they were open late on Friday and was able to send one of their guy to check up. The guy was honest to tell the battery was not getting charge feedback as alternator failed again. Had to tow my car to PFM on same day. Was left without car during new year holidays. All my new year plan went for toss. After holidays, PFM was good in replacing the alternator without charge. They even paid my tow charges. The re-manufactured alternator they got from NAPA was a lemon. They said it broke and had mechanical failure. So I am stuck to replace my alternator from same PFM and with same NAPA's remanufactured one again. I should have waited and should have gone with a different auto shop. I would have had OEM parts or should have gone with Toyota showroom, it was just 100 bucks extra. Once bitten twice shy, now, I got chills to take my car out for long drive as it had a re-manufactured alternator from NAPA which may fail me again anytime on highway and leave me stranded. So I have to sell my car and get another one. Overall not a positive experience and my 2023 did not end on good note. PFM was good in replacing the broken alternator which they fixed couple of days back as it was under warranty from NAPA, they were supportive to extend help in sending their guy and paying my tow charges, they get 5 stars for that, but zero stars for the parts they get from NAPA.

Feb 07, 2024

Great service

Dec 07, 2023

First time bringing my car here, and I had a great experience. I was kept well informed every step of the way, and I always knew what was being done. A few surprises came up and they were upfront about what needed fixed and what could wait. I would recommend PFM to anyone.

Dec 07, 2023

Got in for some warranty work on a RAM pickup. They got it done quickly and no issues whatsoever.

Dec 07, 2023

The staff at PFM in Castleton are warm, friendly, and very helpful. I definitely recommend them for any vehicle maintenance.

Dec 07, 2023

They did a really great job on my car. Very friendly and professional staff.

Dec 07, 2023

called at 3PM to see if a walk-in battery replacement was possible: yes. Car in shop at 3:45 and out at 5 with replacement installed and vehicle inspection. Staff friendly and accommodating!