Phil Long Collision Center

Nov 29, 2024

My vehicle needed body work to a broken glass. The vehicle was completed in a very timely manner, only a couple of hours. The customer service was outstanding. Although there is construction in the building it did not disrupt service.

Nov 22, 2024

Excellent work. Fast and friendly

Nov 15, 2024

Amazing job.

Nov 06, 2024

Duane and his staff always do an excellent job. Been taking our cars there years.

Nov 06, 2024

My 2014 Ford Fusion Hybrid was damaged from a rear end collision. Although the exterior damage was superficial, further damage was revealed when body panels were removed, which required an additional supplement with the insurance carrier. The Phil Long Collision Center delivered a flawless experience for me through the entire process. Great attention to detail. I am totally pleased with workmanship and color matching of a very tricky Ford "Seafoam Green" color on a 10 year old vehicle. Nando was an absolute pleasure to work with and easy to reach when needed. He updated me routinely regarding the status of my vehicle. The office staff were helpful, polite, courteous and true professionals at what they do. My vehicle was clean inside and out when received after all repairs completed.

Nov 06, 2024

We had a great experience with Phil Long collision center. They kept us informed and up to date on the work progress weekly. Thanks Robert.

Nov 06, 2024

Work was good. Took some pushing to get start.

Oct 06, 2024

I scheduled a hail estimate for the second time with Phil Long. I spoke with multiple employees about this issue before I arrived. I even called the collision center hour before my appointment and 30 minutes before my appointment. I once again explained my issue just to make sure that I was getting the best advice because it was a complicated hail claim. I got some pretty good information and decided to head down to the shop for the scheduled appointment. After arriving to the shop, Robert T. one of the associates came out and spoke with me about my vehicle. Robert was clearly trying to strongarm me into using Phil Long for repairs by saying I could not take my vehicle to get another estimate after there was one that was already approved. Robert is not an insurance expert nor does he have contact with my adjuster yet so why make such a statement? I already explained to Robert that I will be getting another appraisal to ensure the accuracy. Robert insisted that I have to use Phil Long and I ended the conversation at that point and asked for management. After an hour drive and attempting to get strong armed by the employee I noticed some confusion and Robert came out to me and said they were not able to do the estimate today because the estimator was not there. I then asked for the general manager DWYANE. DWayne came out, and I explained my issue and I simply wanted someone to understand and take reaponsibility, and all I got from DWYANE was shrugged shoulders.

Oct 06, 2024

Our van had a large amount of hail damage. Phil Long Collision did a great job! Insurance had majorly underestimated the repairs needed and Phil Long worked with them to get it repaired properly. They also kept us updated regularly on the progress. Highly recommended them!!

Oct 06, 2024

TLDR: I have purchased 8 vehicles in 5 years from Phil Long. My experience with their collision center has made so I will not buy another one from them. My family bought our first Hyundai from Phil long in summer of 2019. Since then we have purchased 7 more including my newest a 2024 Ioniq 5. I am an Uber driver and when people compliment me on my vehicle I always point them to Phil Long and tell them how great they are. While driving on 9/23/24 a rock cracked my windshield. I was at the dealership where I purchased the vehicle on a different matter and they told me it had to go through the collision center. The lady I spoke to used to work there and said it would be fixed the same day. Cool, no problem. I head to the collision center and on my way there, I call them. There is only one person who handles glass, so I leave him a voice mail. I still go to the center, and I’m told he is on lunch. No problem, I fill out a form and I am told he will call me later that afternoon. It is not coming up on 48 hours and I have not received a call from the gentleman who does their glass work. As I mentioned before I drive Uber, the appearance of my vehicle is incredibly important, if the crack gets bigger it could cost me money. Edit: Imagine reading the above review and thinking that my problem was with the dealership and not your collision center. No accountability, no self awareness! Your response definitely confirms my decision not to give another dollar to Phil Long!

Sep 06, 2024

Disappointing, unbearable service. Wasted hours on the phone as a middleman between them and the insurance company and still ended up paying $1940 in unauthorized repairs to get my vehicle back.

Sep 06, 2024

I had my car in for hail damage repair. I was told it would take a couple of weeks to fix. No problem. Ten weeks later I finally got my car back. At no point in the estimate process did anyone from Phil Long contact me to tell me it would not take two or three weeks, but it would take two MONTHS to get my repairs completed. By the time I realized that five weeks had passed and it was nowhere near done, it was way to late to find another shop. Added to that, when the insurance company refused to pay the final calibration estimate, the shop put me into the middle of the discussion with the insurance company, rather than simply negotiating the supplement as they had with the previous 3 supplements. I was told I could certainly pay the extra out of my own pocket and then fight the insurance company for payment if I wanted my car back. Thankfully I was able to work with my insurance company and get the final bill paid, but in the end I was not even offered an apology by Phil Long for all the inconvenience of not having my car for ten weeks. I will never go back, nor will I recommend this shop to anyone.

Sep 06, 2024

I recently had the pleasure of working with Jaelyn Redeker at Phil Long Collision Center in Colorado Springs. From start to finish, Jaelyn displayed amazing communication and professionalism, making the entire process of handling my car claim stress-free. She kept me informed at every step and ensured that my car, which I’ve worked so hard for, was repaired with the utmost care and attention to detail. I am beyond satisfied with the quality of service and the dedication shown by the entire team. Thanks to their efforts, my beautiful car is back on the road, looking and running as good as new. I highly recommend Phil Long Collision Center for their excellent service!

Sep 06, 2024

Nando is great to work with!

Sep 06, 2024

This place was amazing. Towed our vehicle here direct from the scene. Robert Talltree was really helpful and informative. Robert helped us understand the situation, gave us hints to how insurance would likely proceed. This includes telling us about the scrupulous tactics that the insurance provider would employ. This really gave us peace of mind knowing what was expected with this horrible situation. We’re sad our truck was totaled but happy to say Phil Long was here for our family on this tough journey! Thanks you Robert Talltree!

Sep 06, 2024

Very friendly and responsive, and my car looked great after. Robert Talltree gave me almost daily updates via text. Highly recommend this shop!

Sep 06, 2024

Very poor service. Go somewhere else.

Aug 06, 2024

Awesome service from beginning to end, Robert Talltree kept me informed at all times, very professional and cordial, car was cleaned up and looks great!

Aug 06, 2024

Outstanding Customer Service and phenomenal repair work accomplished on our vandalized classic 2003 F-150 Heritage Edition Truck. Robert, as our Service Representative, was very professional and consistently keep us informed as to the work on the Truck "behind the wall" and when it would be finished. I have used the Phil Long Collision Center in the past, before this body and paint work on the vandalized damage to our tail gate and side body, and each time, their courtesy, professionalism, and attention to detail is a benchmark that should be the goal for other collision repair companies. I highly recommend Phil Long Collision Center for their excellent repair and paint work of any damaged vehicle.

Aug 06, 2024

Alyssa, my advisor was amazing! Great work done right the 1st time. I will recommend to my friends and family.

Aug 06, 2024

Great service; great repair; knowledgeable staff.

Aug 06, 2024

I always take my Fords & Audi to Phil Long.

Aug 06, 2024

Took Two of my trucks here and one truck twice they have fix it each time with excellent craftsmanship.

Jul 06, 2024

Communication with their clients is subpar. They repaired our windshield when we did not request. We had to drive to the shop to get a clear answer if our vehicle was ready for pick up when we were told it was an all they were waiting for was for them to receive payment from our insurance company.

Jul 06, 2024

I have always had a good experience with Phil Long. All of the staff are friendly and knowledgeable.

Jul 06, 2024

Robert and Ben did a great job

Jul 06, 2024

Thank you Phil Long Collission for an outstanding repair on my Audi A4 Avant. I was always informed of every update for the repairs that needed to be done. Everyone was so professional. I can say I found the right shop for all my vehicles and I will always refer them to all my friends and family. Thank you Phil Long