Planet Nissan Service

Dec 05, 2024

This is my 3rd Nissan vehicle and the reason I stay with Nissan is not just because I really enjoy the car, it is because of the great customer service I always receive. From the sales people to receptionist to all the service men.

Dec 01, 2024

Nice people and very nice waiting area.

Nov 23, 2024

DO NOT BRING YOUR CAR HERE!! I would give 0 stars if I could. Mike is very rude and unprofessional. They had my car for 3 weeks and left the lot with all the same problems. Would not recommend getting service here at all.

Nov 07, 2024

I bought my 2023 Sentra from here brand new. I have had it for about a year and a month or two. I went in for a regular oil change and was told that my airbag sensor was on, meaning if I got in an accident, they wouldn’t deploy. I’ve already been having issues with the tire pressure sensors going off once a week, which is really annoying and I’m spending way too much trying to fill them and turn off that sensor weekly. They said they’d check this during my oil change, and then said there’s no issue, but here I am with that light back on (not temperature related because it’s still over 100 degrees every day). Planet Nissan said I would have to pay them $170 to diagnose the issue with the air bag sensor, then that would go towards the cost of repair. So either way I’d have to pay the $170 minimum just for the diagnostic test, then most likely more to fix it. This is very upsetting that I’m already having issues with this car and I’m really regretting my decision to buy from this location. Something like this breaking so soon shows the poor quality and how they pushed that problem off to the customer instead of taking responsibility. It also took over 2 hours for an oil change and to fill my tires with air, even with my appointment.

Nov 07, 2024

I have been a loyal customer at this service center for the past four years, bringing my vehicle in for routine maintenance. However, my most recent visits have left me disappointed with both the quality of service and the pricing. I scheduled an oil change for my fiancée a day in advance and my own appointment four days in advance. Unfortunately, my fiancée had to wait three hours, despite having an appointment, and watched several customers who arrived after her be served first. It turned out that her paperwork had been completed, but the employee responsible failed to inform her that the service was finished, resulting in a lengthy and unnecessary wait. When she inquired, she learned that the paperwork had been processed, but the individual handling it had left without notifying the front desk or cashing her out. During my visit, I experienced similar delays. An oil change that should not have taken more than an hour lasted over two and a half hours. Upon receiving the bill, I was shocked to see a $35 labor charge for what is typically a 20-minute job. Paying $90 for a basic oil change is excessive, and to compound the frustration, I was presented with nearly $1,000 worth of "critical maintenance" recommendations, some of which had already been addressed recently elsewhere. This level of service is unacceptable, especially given the long wait times, poor communication, and inflated charges. Unfortunately, after these experiences, my fiancée and I will not be returning for future maintenance. While this shop used to be reliable, recent changes in service and pricing have led me to look elsewhere, and I would not recommend this location to others seeking timely and honest vehicle service.

Nov 07, 2024

Ken in the service department is really helpful and has kept me informed each and every time I bring my car in for service .

Oct 07, 2024

I worked with Jesus and he was wonderful! Super nice and got me exactly what I wanted. I was raised not to trust car salesmen and i was worried that because Im a 22 year old woman he was going to do everything to get money out of me. He didnt! He was honest and nice and didnt overcharge me for anything or add anything to my car that I didnt need. He was super patient with me and easy to work with. I would definitely go back and I would reccomend Jesus everytime!!

Oct 07, 2024

I’ve been a return customer to Planet Nissan. I’ve purchased my last 3 vehicles here, and it’s for a reason: unparalleled customer service, unmatched understanding. I want to personally thank Mike and Bill for their incredible kindness and care - they bent over backwards to get me and my young family a safe and reliable vehicle at a great rate and monthly payment. This is the second time I’ve worked with Mike to get a vehicle from Planet Nissan, and he has never failed to make me feel at ease and provide me options that, at first, seemed impossible! Thanks again Mike and Bill! Due to your resiliency and patience, I cannot imagine going to a different establishment or brand for my future vehicle purchases.

Sep 07, 2024

Allan is the man! He went above and beyond through the whole process of purchasing a new vehicle. His expertise and knowledge helped us through the process with no problem. Definitely will recommend his services and experience.

Sep 07, 2024

Dropped off the car. Two days later. Still waiting. I'll let you know

Sep 07, 2024

We bought a car from here a few months ago. The car is okay, but if I could go back, I would not buy a Nissan.

Jul 07, 2024

Alex is great!!

Jul 07, 2024

We visited for a simple, quick oil change today, July 2, 2024 (cost $90!!!) because we’re traveling this weekend and our mechanic is unavailable. After an extended wait of over two hours, we received a text message with a list of ‘CRITICAL ITEMS’ needing 'IMMEDIATE' attention, totaling over $900, including a transmission and coolant flush and engine and cabin filter replacement…when we got home, I asked my mechanic about scheduling these as soon as possible and he said that ALL of these items had been done at the last oil change he performed in April and they are trying to upsell unnecessary services!!! We are not experts and rely on people to tell us the truth and I am very disappointed in this result. (All of these services are recorded online and up to date, so obviously they didn’t check) 😠 not going back…

Jul 07, 2024

Well I purchased a new Pathfinder in January and it is now making a clicking sound from the right front wheel area when I turn. I have contacted the service dept at both Planet Nissan and Findlay Nissan and neither have bothered to call me back to schedule service on my 5 month old vehicle. This is very unimpressive to have a problem within 5 months and the lack of service! Wow thanks Nissan and way to go :(

Jun 07, 2024

Slow but complete service.

May 07, 2024

Given the run around !

Mar 07, 2024

Best staff

Feb 07, 2024

Service department is great. Very friendly and get things done. Jenna the lady in the rental part is amazing. Her customer service is hands down perfect.

Feb 07, 2024

Service was exceptional and courteous.

Feb 07, 2024

good people

Jan 07, 2024

Made an appointment for a simple oil change days ahead of time. Showed up early for the appointment and was told it would be a 2 and a half hour wait. Not sure what the point of making appointments is if a 15 minute job takes 2 and a half hours.

Dec 07, 2023

My Experience at Planet Nissan with Service Advisor Zack Hafen Was Awesome, But I also Have to Add that Tosha at the Cashier Desk Was Also Phenomenon Too, I am Happy I came back my 1st Experience was not so good, but I don't like to write bad reviews, there are enough, So Please Keep Up the Excellent Level of Service Zack and Tosha, Please Enjoy You Holiday Weekend of You Can 😁👍🙏

Dec 07, 2023

Dropped off my vehicle for tire change and a bit of small things. Need a ride home. The lady at the cashier was so rude I have now asked to change my service to just the tire

Dec 07, 2023

Good service. Friendly workers, especially the nice man who drives the shuttle. They are, however, very expensive.

Dec 07, 2023

Great service, quick, knowledgeable, and professional.

Dec 07, 2023

I was disappointed with the wait time. Our appt. was for 7:00 am and we finally got out of the service dept. by 9:15 with only the tires rotated and no oil change. Way too long! Although our service advisor was personable, I believe he's a lot about nothing! No updates, no nothing.

Dec 07, 2023

My truck needed a repair. Alex got my truck in early so it could be sesolved. Thank you, Alex.

Dec 07, 2023

Receptionist was kind and helped me find the service area, the mechanics were pretty awesome, look forward to coming again.

Dec 07, 2023

Took my car in for oil change tire rotation they never checked the pressure next day all for tires at different pressure don't know if I can do business with them anymore can't be trusted Denny kolmetsky