Polycare Automotive Inc.

Nov 05, 2024

I've been coming here for years for repairs/maintenance and they've consistently done a good and honest job. Everyone knows about the stereotypical scammy mechanic that tries to upsell services that aren't needed, so having a trusted shop to rely on has been essential.

Oct 19, 2024

Fast, efficient, reliable

Oct 19, 2024

The place where I got an oil change told me I had a bent strut and quoted me $1800 to change out both front struts. Got a second opinion from Polycare. They told me there was nothing wrong with my struts . So glad I decided to get a second opinion from Polycare. They are always 100% honest.

Sep 19, 2024

Been going to these guys for 4 years They replaced my engine oil with 20w-50 years because Brian said that it would be better for my old engine. Then I had the replace my engine oil pan gasket . A couple months later I brought I had a leak which they asked who did such a horrible job. They then realized it was themselves and repaired it with just the cost of labor. I had my clutch replaced as well and then after my CMC needed adjustment and my clutch pedal began squeaking. I had a starter replaced that went out in 4 years . Not the highest quality of work.

Sep 19, 2024

Brian and his team helped me with a big AC problem that my first-generation GMC Canyon has had for a long time. Clogged lines and a broken compressor. They provided me with detailed explanation for the steps they took and what steps would be required to resolve whatever lingering issues there are. The team provided a detailed vehicle inspection digital report which ranked the status of equipment/parts and recommendations based on urgency. Another cool aspect of this company was the overnight vehicle drop off option where you can leave your keys in the mail drop box and security patrols the lot overnight. They provide updates via phone/text. My bill was about $1300 in the end, but big problems require a lot of hard work which was provided with kindness. I felt reassured that Brian is a man of God which was bonus points for me. Oh yea the AC seems to be working like new. additional service: 5/24/24 My 2006 GMC Canyon was running good, and I returned to Polycare to get some recommended services done including: brake fluid exchange, leak service (valve cover gasket, crankshaft main oil seal, transmission oil pan gasket & filter, extension housing seal), suspension work (center support bearing, steering gear, tire rode/ends replacement, power steering fluid exchange, and alignment). Hopefully this keeps my truck running for another 150k miles. Only thing this time around there was a weird grinding squealing sound the next day when I drove which turned out they did not properly replace my #1 ignition coil and it was shaking loose with the bolt missing. I pulled a bolt from an old ignition coil and did it myself. Also, the steering seems to be a little bit looser at highway speeds. Overall, all this work took about a week and came out to about $4600. update: 9/4/2024: AC is working great still

Jun 19, 2024

I used to enjoy going to Polycare, but once they started overcharging me for parts and started recommending me services that I didn't really need, I stopped going there. I took me car to another mechanic and have been receiving more honest work and feedback on what my car really needs. Always do your research on parts and services!

Mar 19, 2024

Polycare Automotive performed work on my Toyota Sequoia and I had an absolutely horrific experience. I brought my vehicle in to have the engine serviced as the light came on. Brian and his team of techs diagnosed the issue as a timing issue and informed me the fix was to replace the timing system would total $4,492.41. I approved the work and a week and half later the vehicle was ready to pick up. 3 days and less than 125 miles later the engine made an awful noise, so I stopped driving it and had it towed to his shop. It took him and his team another week+ to diagnose the issue and recommend a fix. I was told I now had a rod knock that required a total engine replacement totaling over $12k. Previously he never mentioned that there could be other potential issues with the engine while completing the initial estimate or while picking the vehicle up after service. He stated this was a new issue unrelated to the work he performed and offered no discount for the new work to be performed. I had my vehicle towed from his shop, as I do not trust that any additional work would be done correctly. I am now in the process of seeking a resolution through San Diego small claims court as Brian and his wife have stopped returning my calls after previously stating they wanted to have a dialogue open to resolve the issue. Please use extreme caution before giving Polycare Automotive your money/business. The work was slow and not done to my satisfaction.

Feb 19, 2024

Good for regular periodic maintenance

Jan 19, 2024

Great and fast service！

Jan 19, 2024

Great personal customer service, very attentive! Thanks Lance for taking care of our car.

Dec 19, 2023

Brian is very honest and fair, I highly recommend him as your go to mechanic

Nov 19, 2023

Good service 👍

Nov 19, 2023

Best customer service! From start to finish, the customer service was exceptional. Bianca (service advisor) was willing to answer any of my questions. Regarding the actual car service, my car felt as if it were brand new, leaving my appointment. I had a regular maintenance service done initially and had to return for a follow-up to replace two minor parts. I will highly recommend Polycare Automotive.

Nov 19, 2023

Excelent

Nov 19, 2023

How can a routine oil check turn into a nightmare? I took my Audi Q5 in for an oil change and a general inspection. The car had no issues, but I wanted to have it checked and ready before our holidays. I had planned a long trip with my family around California, Arizona, and Nevada. The personnel were very courteous. Soon after leaving the place, I received an SMS stating that my car was ready, along with an inspection report. The inspection report contained a mix of accurate information (e.g., the underbelly cover was hanging) and some points that didn't make sense. For instance, they claimed that both the front and rear tires had 7mm of tread, which was impossible since the front tires were brand new, and the rear tires were nearly worn out. The same discrepancy applied to the brakes; they stated that both the front and rear had 7-8mm of brake pad thickness when, in reality, the rear brake pads were new (less than 2000 miles), and the front ones were very old. However, none of these discrepancies were the main issue. I returned to the garage just before they closed at 5 pm and picked up the car. I got a "Please drain off oil" message on my display that I couldn't remove. And more importantly, as I merged onto the 805 freeway, I suddenly heard a loud noise. I had to pull over and quickly realized that the underbelly cover was scraping against the road. The underbelly cover had been hanging down slightly (about 2-3 inches) for almost two years. They even noted this in their inspection report. However, right after leaving their garage, it was lying on the road. I couldn't believe it was a coincidence. It seemed like they had unscrewed it and then attempted to reattach it, damaging it in the process. Since it was a Friday and I needed to use the car, I decided to remove the cover myself so I could continue driving without it. I informed them of what had happened, and they instructed me to return on Monday for repairs. So, I placed the cover in my trunk, returned to the garage, and explained the situation once more. I patiently waited for 30 minutes in their office while they repaired it. Finally, they informed me that it was fixed, though they mentioned it was a temporary solution and that I should consider a more permanent repair in the long term. To my surprise, the following day, as I was about to leave for my holiday trip, I opened the trunk, and the cover was still there! I had no idea what they had actually done to the car or what they were inspecting, but they had not fixed anything. At the end, they made me request permission to leave work early and return to the garage twice, wasting more of my time and not solving the issue. And the troubles didn't end there. Just two days later, I received a message on my display indicating that the alternator was not working. I had never experienced a mechanical issue before, so what a coincidence! While the staff were kind and polite, all I can say is that I received terrible service that created unnecessary problems and ruined my holiday

Nov 19, 2023

This place charges ridiculous prices and will take advantage of you if you’re not careful. I dropped off my car to get the breaks checked and was called the next day and quoted for about $650 to replace what I thought was all 4 breaks. Apparently I misunderstood the girl on the phone and I only needed the front two breaks and rotors replaced. I would have never agreed to pay $650 for only two breaks and rotors. That’s an absurd amount to pay. Save your money and go anywhere else other than here. Continued: Thought I should add on to this because of the response from the owner. As the owner stated, the Service Writer clearly explained that my breaks were metal to metal and needed to be replaced. This is true that she stated my breaks were metal to metal however she NEVER stated that it was just my front breaks and that my rear breaks were completely fine. I agreed to the pricing and authorized the work because your Service Writer gave me the impression that all 4 breaks and rotors needed to be replaced. If you guys really think that $650 for two breaks and rotors is a fair price in todays economy it is clear that your company has been deceiving people for a very long time.

Nov 19, 2022

Competent car care with no surprises. Thanks to Brian Meadows my 2004 Honda CR-V is still roadworthy with 192K miles.

Nov 19, 2022

Eric greeted me jovially, while Jonathan swiftly sorted my oil change and Brian taught me about viscosity and oil additives. The wifi was fast enough for my zoom call, and the staff even made time to share some pointers and recommendation on MINI maintenance. --10/10 would Polycare again!

Nov 19, 2022

Great guys, great shop!

Nov 19, 2022

I brought my daughter's mini Cooper in with it intermittent electrical problem. They took the time to fully diagnosed the problem and to find a solution. I was kept informed of the progress that they were making the notified when the car was ready to pick up. I would recommend Brian and his crew at polycare for any automobile repair. They do good clean work and a fair price.

Nov 19, 2022

I took my jeep there for service for the first time. Was treated very nice. Brian is very acknowledgeable on vehicles, honest and will give you a good price. I highly recommend this place.

Nov 19, 2022

I wish I could give more than 5 stars. They treated me like family getting Wendy, my Camry up and running again. She had an unexpected, sudden breakdown smoke coming from the hood, lights turning on in the dash, the whole shabang. Brian, his wife Shirley, the whole team are a rare beautiful gem to encounter in the auto industry. Thank you so much for every bit of kindness, knowledge, work that was extended. Highly recommend going here

Nov 19, 2022

My husband has his BMW serviced here and he is very happy with their professionalism and their savoir-faire . We took an appointment and are getting my own car a beautiful Honda Civic checked next Monday because of some noise it makes when making turns - they fixed my husband's car on some leak that some other auto repair garage did not fix - my husband thinks very highly of Polycare Automotive Inc. Thank you for such expertise and such caring service -

Nov 19, 2022

No words for how amazing these guys are

Nov 19, 2022

No words for how great these guys are

Nov 19, 2022

Went to this place for power steering, they fixed that but I had to come back because of a misaligned belt they did. After they fixed my belt they told me about a loose transmission pan in which they themselves didn't bolt in all the way. Had to tighten them myself, don't come to this place if you want your car to have a dozen more problems than it originally did.

Nov 19, 2022

Worst place to bring your car.. i had this following repairs to them: 1. Transmission switch signal then Brian changed the Solenoid which didnt resolved the problem. I brought the car over and over since the trany light still lits up, he ended up referring me to a trany specialist and offering a $100 gift check that i can use towards trany repair, I paid $800 to them. I search trany specialist and i brought at LA they changed the Trany switch and we only paid $200 and problem was resolved. The trany specialist in LA is even wondering as to why Solenoids where changed and advice us to return back to polycare and show the switch to them, but we did not bother. 2. They missed diagnosed my car, they said that my car needs new filters and belt which is fine but my car really needs is new rotors because it is shaking when braking to lower speed. I WAS THE ONE TOLD THEM TO TEST DRIVE THE CAR SO THEY WOULD KNOW WHAT THE PROBLEM IS. So they did, AND CAME UP THAT ROTORS ARE REALLY NEEDED TO BE CHANGE. 3. Brake rotor changed and serpentine belt, i paid them almost $700 for front axle pads and rotor change and belt. Around 18 days after, i brought the car for routine tire rotation at tire store and they notice that one of the lug nut at left front was over tightened so they did not touch it and did right side rotation instead, tire dealer ask me if someone touch the wheels and bring it back to them if someone does. So i brought back to Polycare, they tried to remove the over tightened lug nut and it ended up snapping and now they are repairing including the wheel hub they said for $600 more.. its their fault in the first place.

Nov 19, 2021

These guys are great. Had an unusual issue with my car and an they quoted an hour in labor. Took a bit longer and they had two people working on it. They billed the original quote. That's integrity.

Nov 19, 2021

Brian and his team are extremely professional and walk their clients through repair processes with detailed explanations for everything they do. The team is knowledgeable and helpful. They are not the cheapest option around but you can trust that they use good parts and do great work. They won't take you for a ride.

Nov 19, 2021

Great service

Nov 19, 2021

I have been using Polycare's services for the past 3 years and am very satisfied with their work!