Poutous 1960 Auto Repair

Nov 25, 2024

I’ve been a loyal customer here for years, and for good reason! Whenever a repair goes beyond my tools or expertise, this team always comes through. They may not be the cheapest, but that’s actually a strength in my book. Their unmatched skill, straightforward honesty, and commitment to using high-quality parts make every penny well worth it. I trust that the money I invest here delivers the best return on my vehicle’s performance and longevity. Absolutely A+ service—highly recommend!

Nov 23, 2024

Amazing experience. I couldn’t be happier. Thank you, Tony, JP, Alexis and Maria. You guys saved the day!!!

Nov 21, 2024

Good customer service and on time service

Nov 21, 2024

Super kind and friendly owners, took care of my inspection in minutes! 😃

Nov 20, 2024

Friendly, honest!! They treat people fairly, honestly, and do a wonderful job!

Nov 20, 2024

The coffee was great!

Nov 20, 2024

They were very welcoming and kind, as well as inquisitive and understanding. They work efficiently and check in with you about everything. Over all a 10/10 customer service experience and 10/10 mechanical experience. I would recommend everyone come here for mechanical work, be it emergency, inspection, or just an oil change.

Nov 20, 2024

Absolutely loved me experience. They came recommended by my mechanic in Austin who I have gone to for 15 years, im very nervous going anywhere else. Took my vehicle in for a suspension issues and Casey was my contact from beginning to end. He is awesome, personable, and he knows how to put you at ease! Great communication about what's going on, transparent pricing talk and an open discussion about what most closely aligns with my goals for the vehicle. Took it in Wednesday morning and it was ready (with my annual inspection added last minute - thank you!) by Friday afternoon. Glad to have been referred to you guys!

Jun 27, 2024

J.P. was an extremely patient and nice gentleman. This is an honest spot for auto repair. I would recommend them.

May 27, 2024

I went in for an oil change on my daughter’s diesel truck. They were quick and very friendly. I would go back for additional auto work.

Mar 27, 2024

The real deal. They’ve been the go to mechanics for our company and personal vehicles. - Design

Mar 27, 2024

This place is amazing! I’ve known the family for easily 30 years; and treat their customers like family. I will never take my car anywhere else

Jan 27, 2024

AMAZING! When I tell you I had an emergency and I was terribly scared I sucked water into my car…. They wasted no time to get me checked out and on my way. They took the time to analyze my issue and also provided me an honest review of my car. Ladies, I know we have issues with mechanics but you won’t have one here. Very honest, very helpful. I truly cannot thank them enough. I will be back for any issues just because I felt so secure in the service that was provided. JP COTTON THANK YOU SO MUCH.

Jan 27, 2024

This is the place to go! So pleased with the quality of service and diagnostics. Very knowledgeable mechanics and polite friendly folks. These guys know what they are doing!

Dec 27, 2023

I arrived early this morning to try and get a vehicle inspection. Tony was the gentlemen who helped me out. He was very professional and had me out of there in 20 minutes as promised. Great service!

Nov 27, 2023

Great service but a little pricey

Nov 27, 2023

Great service, but I called ahead, twice, on two different days, to ask if they're available for an inspection, and both times when I arrived, I learned I wasted a trip and that it was unavailable. Could have at least led me to an available location in the area. Found one on my own on the way home and got it done. Time wasted, but in the past they been great. Just don't bother calling ahead, I guess.

Nov 27, 2023

I would NOT RECOMMEND this place to my worst enemy. Brought my 13 Jetta tdi in for repairs on passenger side suspension due to to an accident I had. Only reason I brought it here was because of the proximity to my job, even though I did read bad reviews I decided to trust them. Mind you my vehicle had not been worked on for suspension or any other reason on any side of the vehicle. These were the only people to ever work on my passenger side suspension, all factory parts. All together parts and labor I paid around $1200 this was in Feb 2022. My family and I decided to take a trip to Big Bend National Park Nov 2022 about 9hrs away from where we live. We arrived safely but the next morning I noticed my front right tire was flat so I took it off and quickly noticed a missing flanged nut on my stabilizer bar link and a bolt missing from a mount that holds the brake lines. I'm aware that the missing bolt and nut would have not put us in any life threatening situations but the fact of the matter is that any missing parts is just unacceptable for a mechanic shop to not replace or tighten up. I called and spoke to not sure who but he denied that they worked on the bottom side of the link never touched or unscrewed it, but like I stated before no one has worked on it but them. I checked the driver side suspension my self and everything is there like it comes from the factory as it should. Please think before taking your vehicle here. It's not worth the RISK, TIME, and MONEY!

Nov 27, 2023

Only went for an inspection, but they were friendly and prompt. Had a great conversation and they got me in and out.

Nov 27, 2023

Quick state inspection. Under 10 mins.

Nov 27, 2023

Tow Truck Driver unlocked car door fast & was friendly! Highly recommend.

Nov 27, 2023

We were there for just an inspection, very fast service and nice people.

Nov 27, 2023

Went here for years while living in Houston. I'm pretty mechanically minded, but I took my truck here for issues that I couldn't fix myself. They were always able to get creative and resolved every issue I've had for a reasonable price. Not cheap, but get what you pay for

Nov 27, 2022

5 stars plus - my vehicle broke down near their shop. I called - never been there before, the mechanics dropped what they were doing and pushed my car into their lot. They diagnosed the problem, affordable pricing, and had it fixed by noon the next day. I rarely write reviews, only when it's excellent service. I highly recommend Poutous Repair - top notch service and professionalism. Thank you!

Nov 27, 2022

Helped me with multiple issues over the last few months for several vehicles. Wouldn’t trust anyone else at this point

Nov 27, 2022

I had a friend who took her car to this shop to fix her AC, and when she picked it up her inside door handle was broken. When she noticed the door handle was broken she called the next morning to inform one of the managers named J.P. that the handle was not in that condition before she took it to the shop. She then took the car in to see if they could fix it since it happened on their behalf, and after she dropped it off she got a call later that day saying she would have to pay half of the damage that they did to her vehicle since it was so to speak "only fair". Please make sure to check your vehicles before leaving this shop so you don't have the same issues.

Nov 27, 2022

I thought this was a good place at first. They smile and have you think everything will be fine, My first visit was for a coolant sensor kit. The next week my car ran hot. I had to have it towed there, They had my car almost 2 weeks and charged me over 2 grand. They called me to pick it up and said my over heating problem was over. I drove for 2 miles and every light came on low coolant, the engine light. I had to get coolant from a stripes gas station. This has been the worst experience ever. I called the next morning and told them. Eddie couldn’t say a word. The owner said if it did happen. How insensitive can you be. This place is trash!

Nov 27, 2022

Initially I thought they were a decent shop because they had a clean customer waiting area and seemed polite but now I learned why they were that way and that's only because they were getting paid. I brought a car in for an alignment a few months ago and now I have excessive tire wear on the both front wheels of the car and the guy in the front flat out told me I could have banged the front end against something going down the road after driving it for that many miles. And guess what!? he figured all of this without getting up off of his chair. Never came out to look at the car, never asked how many miles it had been driven, did not look for any damage on tires from hitting assumed object... Oh he also looked in his system and said there were no notes about me putting new wheel bearings and tie rod ends on the car (I told them the day I brought the car in and told them that was why I needed alignment done...) I don't argue with people, I just don't come back. You decide for yourself. Update: Here is the print from another shop after more suspension parts that were loose were replaced (lower ball joints, upper control arms, and stabilizer bar links, which were never mentioned by Poutus automotive tech as being in need of replacement when /if he ever did the allignment). Toe adjustment was not touched as the ball joint shanks will come straight out of the knuckles and you can see how far off it shows BOTH FRONT WHEELS TO BE. (Tell me I have hit something causing both wheels to open up a few degrees... with no damage to the side walls of my tires... PURE BS!) It is costing me close to $800 for 2 tires that did not to be replaced if Poutus automotive had done honest work the first time. My doubts are confirmed now... will never come back to this crooked business again and you can look at my photos and judge for yourself!

Nov 27, 2022

They charged $500 for labor.. but only $200 for parts that I went to O'Reilly and bought for $97 ..

Nov 27, 2022

Thought I had an issue with my steering/axle, turns out it was just a bad tire And they saved me a lot of money. The customer service was great the communication was great and the facility was clean. Definitely trust these guys and will bring my vehicle back when needed.