Premium Auto Service

Nov 13, 2024

My 2015 Rover Evoque quit running, after waiting 2 months for Land Rover to identify the problem. I decided to take it to Premium Auto the reviews were good so I called and talked to Hector. He explained that he had vehicles ahead of me but would take a look. It was the timing chain sprocket which also messed up the valves on a couple of cylinders. He worked with my insurance and was true to his word it took a week from start to finish replacing my engine. Hector kept me informed with updates through out the process. If he missed my call, he always returned my call. Hector and his team at premium auto are awesome. I would highly recommend this outstanding auto shop to anyone with car problems. I also had him put on new tires for both of my vehicles. I couldn't be more impressed with the customer service he provided. He was honest and didn't BS me about the vehicle. He will let you know what he can and cannot do, which was refreshing in today's maintenance market. This is my new maintenance guy from now on. Thanks Hector !

Oct 27, 2024

Great auto shop. Friendly staff. Got my Jeep Compass fixed in a couple of days. Replaced ac compressor. Everything working good. Recommended

Oct 27, 2024

This car automative service are best. They know what’s they’re doing and they are Fair. Excellence in Customer Service 5 stars, highly recommended.

Aug 27, 2024

Best shop in ep!

Jun 27, 2024

Hector at his shop offers High quality of service.. he diagnosed my Audi q7 problems with confidence of what was needed. I could not be happier with the repairs and their honesty with service’s that were needed. Thank you guys!! I could recommend him Simply 100%

Jun 27, 2024

They’ve been more than accommodating to my needs and helped guide me through a few things I didn’t understand. Hector has gone above and beyond for me. Thank you guys for helping me out. Highly recommend.

Jun 27, 2024

Visited here for several questions about my car. Hector, the owner, was very friendly and professional. He was honest about what he could do and couldn't do and gave me his valuable opinions. Will definitely visit here again in the future for any repairs on my car.

Mar 27, 2024

Always a great service experience at Premium Auto!! Great service, fair prices and they are fast and efficient! Would not go anywhere else for our vehicles!! Hector and his crew are great!!

Jan 27, 2024

Hands down the BEST service I’ve had in El Paso. The owner Hector was absolutely wonderful in explaining everything and providing great customer service. They really go above and beyond for their customers!

Jan 27, 2024

Hector and crew took the time to diagnose a difficult issue on our VW beetle to ensure it was safe to drive for our high schooler. Priced fairly and kept in close communication on progress. Will definitely keep taking our vehicles here for service!

Dec 27, 2023

The guys at Premium Auto service are always consistent. They are fast, honest, and have a lot of integrity. When searching for a place to fix my car, I'm always wary of people taking advantage or trying to make a quickbook. I have never felt this way, in fact they have done many services for free or for very little. They give honest advice and will tell you genuinely if it would be better to take your car somewhere else. They have guaranteed all of the work they've done for me. If I don't have to take my car to the dealership I always come here. I know they're going to back up their work.

Nov 27, 2023

A good clean shop, with good customer service. Hector, the owner, makes it a point to explain your issues simple and to the point. Fair pricing and they get the jobs done fairly fast. I wouldn't hesitate to send my mom here!

Nov 27, 2023

Courteous friendly costumer service. knowledgeable technicians, very clean, fast service. Thank you, Premium auto shop.

Nov 27, 2023

Did a great job on my vehicle, super cool staff!

Nov 27, 2023

Great service. This is the place to go for NW El Paso people. Why? Because 1. they are part of the Technet system that give nationwide warranty on the work they do. 2. Because they are capable, honest, and trustworthy. I took my car there for a power steering leaking hose that had just been replaced only weeks ago in another city. As part of the Technet warranty, he did the work at no charge. Support your local businesses like this over the chain based ones that are sprouting up all over.

Nov 27, 2023

Hector and his staff are extremely trustworthy and have kept my cars on the road for many years. Would highly recommend it.

Nov 27, 2022

Hector and his crew are A+. I started bringing my vehicles to Hector when he was flying the Meineke flag and he was the reason I became a loyal customer. Premium Auto Service is the only shop for all your vehicle's needs.

Nov 27, 2022

Hector and his team are the best! I had work done at another auto shop last year and constantly had problems. I took my car in to Hector, him and his team fixed it and I haven't had a problem since. They are all very friendly and trustworthy. Highly recommend!

Nov 27, 2022

I have been a customer for over 10 years, I recommend Premium Auto Service. Hèctor and staff are reliable, fast, friendly and always willing to help.

Nov 27, 2022

“Great service” they do a excellent job.