Purrfect Auto Services #515

Dec 04, 2024

Been taking my car to Purrfect Auto for awhile now every time I go get something done Mella is always there with a smile ... Thx for everything you guys do too keep my car running right.

Dec 03, 2024

Avoid this place for any cost. These rude people will deceive you on what kind of repair your car need, they won't do what they say will do, yet you get badly overcharged. In my case, after all this like if that wouldn't be enough, I had to go elsewhere to get it fixed since they did not fix the problem. I am real customer with Jaguar XF and invoice number 694 charged on 10/10/2024

Dec 03, 2024

Didn’t even want to give it a one star, they only fixed the oil pan and got me leased for work they never finished or found out why my axel was breaking. The young man was hitting on me. I had the whole 9 yards of a horrible experience here. Grand total I’m going to pay by being leased is 5,000 for a car that’s only worth maybe 2,000 to 3,000 dollars. Watch out may their daughters not be preyed on the way this place does. Woah to u if u trust them. Keep in mind it’s important not to hire people who hit on women when u r coming for service. Your place of business regardless is unprofessional.

Nov 29, 2024

First off I been going here since I moved to Vegas in 2020 and for the most part I never needed anything major done. Just recently I had to replace transmission, radiator, head gaskets, oil housing, multiple tubes, sensors, water pump (they told me this was replaced but I had to buy one anyway because it was not replaced meaning they lied) and whatever else they told me I needed I supplied them to make sure the job was done right. They ended up keeping my car almost 2 weeks. When I got my transmission done I paid 5k went picked up car after they finished and l left the shop with no oil in my car after a standard oil change was SUPPOSED to have been done with the work i got done. How is no oil in car after you do a transmission replacement, changed the radiator and oil change and complementary minor tune up. Took the car back next day and told them no oil is in the car. They looked at me like I didn't know how to check a dip stick lol. So they put oil in the car and said it was changed but they didn't fill up all the way. Ok I let that go. 2 days later oil dripping all over the place. Again I take it back they say O the hoses are worn and need to be replaced. They replaced the hoses and they said car is running awesome and it's ready. I went picked car up around 530 before closing time drove for 5 min and I thought the car was going to blow up. So now I have a head gasket issue. They tell me now I have to pay $2,500 to fix it. Now I'm stuck with no choice but to get it done there because car is in bad shape. Now we at $7,500 that's a down payment for a brand new car. But this is the charges that accumulated from repairs. Ok fine what's done is done I'll have a new car damn near. They keep car 3 weeks having replaced head gaskets, water pump, intake manifold, oil housing, coolant system, and sensors. I go to pick up car now I have catalytic converter issues. So they give a quote of $1400 to fix. HELL NAW IM NOT LETTING YALL TOUCH MY CAR AGAIN. So I don't even know if I really do I have an issue with them but I took somewhere else and they did a full inspection of car and they told me whoever worked on your car really messed it up. Mind you the car was still leaking after 2 days from picking it up after they had it 3 weeks. I asked the professional mechanic how much to replace catalytic converters he said only one was bad but if I wanted to replace both he would do for 850 not 1400 like the place I just spent almost $8,000 with. After this time constructed review, if you take your car here you will absolutely regret it. They over quote you on prices to make you think you getting a good deal. This is a lemon drop shop. Meaning they patch up cars to pass smogs but the car is never really right after they touch it. 🚨🚨🚨🚨STAY AWAY YOU HAVE BEEN WARNED. This experience I had set me back 10k and I'm still in the same car. If you value your car and don't have endless money to spend stay away from here. 🚨🚨🚨🚨🚨 AGAIN STAY AWAY FROM THIS PLACE. Once you pay and they got you the love and concern is gone because they got yo money now and if you need more work they will tell you your car is in bad shape and not gone work correctly without something else that they tell you need to be done. So now I'm taking my car to the Dodge dealership to get a full diagnostic done to see what's been done and not been done. Lawyer on stand by for any possible negligence. 🚨🚨🚨🚨 It's just not worth the hassle so again STAY AWAY FROM THIS PLACE OR YOU WILL BE NEXT WRITTING A REVIEW LIKE THIS ONE. I PROMISE YOU. PS I have a $1000 dollar rent a car bill for how long they had my car. They give no updates you have to call them constantly they make you feel like you wrong for checking on your car. Just a terrible ran place. STAY AWAY!!!!!!!!

Nov 28, 2024

OMG! I took my 2013 Lexus to this place because my headlights went out. I ended up paying $3,000 for parts and labor. My car was returned to me 4 weeks later with a huge red warning light and a yellow light. Needless to say, I was afraid to drive it because the red light said to immediately take it to the Lexus dealer because the seriousness of danger (air bag and steering) could cause death. So it's sitting in my driveway making it inoperable going on 5 weeks because they ruined a mechanical part they promised would be in on Wednesday. It's Saturday and it just arrived. The GM promised to pick up the car from me on Monday. Beginning the 5th week of this fiasco. I have been without my car for going on 5 weeks! For simply headlights??? And $3,000??Worst car experience ever. Don't take your Lexus there!!

Nov 28, 2024

always had a good experience fast and reliable, thank you so much Carmela for taking my son in last minute you and your employees are one of kind and know what you are doing.

Nov 14, 2024

Carmela and Marco are AWESOME! I have been a 35-year customer of Big-O’s, and we had differences, and now I look for another. Well, thank to Carmela and Marco, you have gleaned another household. TY!

Nov 05, 2024

Affordable and friendly

Nov 05, 2024

I recommend to come here. Mela girl at the front desk is very helpful and nice. The whole team is very nice knowledgeable about cars and trucks.

Nov 05, 2024

I rely on them for all my car needs.

Nov 05, 2024

Took my mother in laws car and I will say they are pretty quick and they do come and let you know what else they have noticed and will ask if you’d like the work done then

Oct 05, 2024

Ahhh, another purrfect auto scam location. Are these people ever honest? A friend of mine goes to get an oil change and comes out with a book of things they claim need to be replaced but the funny thing is a couple of the items are brand new and definitely have no issues. She didn't even go in for anything other than an oil change. A crank shaft pulley for 400 bucks? There isn't even a damn thing wrong with the pulley. A radiator, $1000... What a convenient nice even number to replace a radiator... Even if it had problems I've never paid more than 300 bucks and hers couldn't take more than an hour to do. What a joke. They need to be investigated more. The reason my name didn't come up in the data base is because it was under the girlfriends name.

Oct 05, 2024

Fast and easy! Came in for a smog and received a free tire rotation. Carmela was super helpful and kind. Will definitely be going back.

Oct 05, 2024

I brought two cars here to get smog test Great customer service very friendly people Fast service too thanks carmela

Oct 05, 2024

I came in for a simple oil change on a Friday, recently. Was told "oh mami" your car needs work done. Not safe to drive. My check engine lite was on so it was determined the timing needs repair. Will have car ready by close of business that Friday. Then a call saying big job..be ready Saturday. I get there Saturday.."oh mami" your rack and pinion needs work. I want you safe...definitely ready today. 3 hrs later,,"oh mami". A really big job . Definitely ready Monday. Monday i get a text saying UPDATE,CAR NOT READY. After calling and being irate,,explaining im disabled car finally ready Tuesday. Bottom line..a simple $23 oil change turned into $5700.. im a disabled senior who will be suing before i have to live in my car. I have no money. MARCO YOUR SMILE HIDES THE SNAKE IN YOU.

Oct 05, 2024

I took my car there for a smog, $2000+ dollars later and my car feels like the front end is going to fall off. The airbag light was on when I picked the car, which it wasn't on before, that cost me $1100+. The people were nice, as they robbed me blind. It makes me so mad that my car is now a POS. Also, they didn't even put all the tire lugnuts back on.

Oct 05, 2024

My mother lives in Las Vegas, NV and called me I live in Michigan .. she wanted her car repaired and this place picked up her vehicle for repairs … I hope and pray they repair her red chevy cruz “truthfully”. So far it was picked up and she was given an estimate and she got financing for the repairs .. it now sounds like the repairs were done but this place found something else wrong “after” they say they made repair now they want more money for something else to get repaired .. my mother now wants her vehicle back as-is and does not want them fixing nothing else. The purpose for the vehicle to go to this shop was for truthful answers and truthful repairs … nothing else .. my mother is now waiting for them to drop her vehicle off to her so we can see the condition of the vehicle .. I will post the results when she get her vehicle back 😉so far they have gotten $2,200 and still saying …we found something else wrong for $900 … the car smoking …at this point just return my mother the vehicle .. should have done the inspection first before doing any work all we want was correct diagnosis and truthful repair

Oct 05, 2024

Waited for an hour for a smog.. 5 people that came after me were serviced 1st, my car was just on the side.. My hood was open when there is no need to open hood for smog

Sep 05, 2024

I have been coming here for 7 years, 3 cars two Dodge and a Honda have all had maintenance/ repairs here. Always a good experience, ask for SOSA he will take care of you. This place does not sugar coat, if something is wrong with your vehicle they will tell you and bring you outside and physically show you the issue.

Sep 05, 2024

I have been to Purrfect Auto Service on Charleston Ave and Bruce in Las Vegas since 2000. I used to stay on 28th street and it was the closest auto although there used to be other mechanics around. I took my Escort, Plymouth Neon, and to fast forward 28 other cars to Toyota Yaris, and recently Toyota Rav4. In all my experience with them they never over estimated repairs and did a honest job and estimate. As I am retired and on low budget, I used to tell them leave the inspection. Few times they told me what my vehicle needed. But they never insisted. Needless to say every mechanic always come up with inspections and needed repairs. Purrfect auto is no exception. But if you tell them they listen and what you want they do it at reasonable cost. Ram

Sep 05, 2024

I’ve been hearing about this place for a while now and I want to thank Carmela in the front office for being so nice and friendly. Although I just needed a smog check they found an issue with the mounting bracket that I must have kicked loose and they were able to snap it back in place 🙏🏼 and I passed my test. They are a busy shop but to me that’s a good sign. Customers were being served and the employees were all polite and friendly. - Glad I came to this location 👍 . 9/4/2024 Today I returned for an oil change and they got me in and out quickly. Thank you again Carmela here at #515 on Charleston.

Sep 05, 2024

No consideration for helping just trying to make a profit.

Sep 05, 2024

Sosa the service manager is very friendly and accommodating. Especially for custom and older vehicles with special needs. Price is unbeatable anywhere!

Sep 05, 2024

We need class action lawsuits on this Purrfect auto on East Charleston don’t not take car here they will mess it up then will not work on it again this place should be closed down they are not a good business at all they need closure this location I spent all most 5 thousands dollars and I got all the same problems I had before

Sep 05, 2024

You guys are great

Aug 05, 2024

Fast and friendly, great job guys 👏

Aug 05, 2024

La verdad pésima experiencia

Aug 05, 2024

Nico, front desk is amazing, Excellent costumer service, I strongly recommend this place fast and very professional.

Aug 05, 2024

great place honestly as a local I can 100% guarantee you will not find a better price for repairs then here . ever since I got my 2012 Nissan I been bringing it here since I bought it and they've literally made my car like new for a great price they've replaced control arms, mass air flow sensor , brake pads , rotors fuel injector oil change , and transmission flush , and honestly my car feels amazing thank you guys!!!! ask for Torrey he is honestly great !! and Raul the guy who runs these locations humble guy will remember you and recognize you from just one interaction THANK YOU PURRFECT AUTO SHOP !!!!! honestly PURRFECT 10/10!!

Jul 05, 2024

Awesome service in and out within like five minutes. Carmela and Anthony are awesome. 🙌🏼

Jul 05, 2024

Carmela was wonderful to do business with and so was Tory….Great service

Jul 05, 2024

Love this place, I come here for maintenance. I feel secure bringing my car here, never had an issue. Carmela is amazing and always takes care of me. They also have best prices for everything!

Jul 05, 2024

🛑⚠️ I REPEAT DO NOT GO HERE THEY ARE A COMPLETE RIP OFF YOU GO FOR AN OIL CHANGE AN ALL OF A SUDDEN YOU NEED A $600 SEAL JOB, BY THE WAY THEY HAVE ONE TYPE OF OIL RECYCLED CONVENTIONAL OIL BUT PROMISE YOU SYNTHETIC I SEEN ONE OF THEIR GUYS BUYING RECYCLED OIL FROM PICK A PART JUNK YARD.THEIR ONLY GOOD FOR SMOGS THEY OVER CHARGE YOU FOR STUFF THEY MAY HAVE BROKEN then try to get you to get a payment plan for $1000 of dollars it's always different mechanics JOIN ME IN A CLASS ACTION LAWSUIT IF YOU BEEN RIP OFF BY THIS PLACE I don't see how their still in business they do fast an sloppy work alot of bad reviews from the bbb have a bbb sign in their business but they are not bbb accredited

Jul 05, 2024

🛑⚠️ I REPEAT DO NOT GO HERE THEY ARE A COMPLETE RIP OFF YOU GO FOR AN OIL CHANGE AN ALL OF A SUDDEN YOU NEED A $600 SEAL JOB, BY THE WAY THEY HAVE ONE TYPE OF OIL RECYCLED CONVENTIONAL OIL BUT PROMISE YOU SYNTHETIC I SEEN ONE OF THEIR GUYS BUYING RECYCLED OIL FROM PICK A PART JUNK YARD.THEIR ONLY GOOD FOR SMOGS THEY OVER CHARGE YOU FOR STUFF THEY MAY HAVE BROKEN then try to get you to get a payment plan for $1000 of dollars it's always different mechanics JOIN ME IN A CLASS ACTION LAWSUIT IF YOU BEEN RIP OFF BY THIS PLACE I don't see how their still in business they do fast an sloppy work alot of bad reviews from the bbb have a bbb sign in their business but they are not bbb accredited to the owner I'm in your system how is it my reviews match all the other ppl bad reviews came in for an oil change end up with 1000s in problems but you could politely apply for pay later option