Purrfect Auto Services #888

Nov 19, 2024

Love this place. Have always taken care of my car. Been going here for about 8 years. Won't go anywhere else.

Nov 16, 2024

I needed to get a smog certificate for my vehicle. Went to Purfect Auto Services #888 and got Smog Certificate for $9.99. Quick service at a great price and excellent service.

Nov 15, 2024

Went there to get a smog. Not crowded if you get there when they open at 8am. Pretty quick service. The price is always $9.99, and we've been going there for years. If you want an inexpensive smog, you should go there.

Oct 22, 2024

Awesome staff!! Very nice & helpful & professional. I appreciate the efficiency & outstanding customer service I received. I will be returning!

Oct 19, 2024

DO NOT GO TO THIS SHOP. BIG SCAM. They charged my friend for an oil change that was never complete, we have pictures of the dirty filter less than an hour after. They also told her the water pump was leaking, absolutely wasn't. And on top of that wanted to charge $150 extra to swap a serpentine belt that would have ALREADY BEEN TAKEN OFF WITH THE NOT FAULTY WATER PUMP. Your shop is predatory and scammers like you give the rest of us a bad name. I hope you go out of business and step on a Lego.

Oct 19, 2024

I never have problem with them they do good work with a good price

Oct 19, 2024

Low price oil changes.

Oct 19, 2024

DO NOT bring your car to this shop; l've been going to them for years and recently discovered that they've never done any of the services that they charged me for. The most recent was an oil change, they never changed my oil, nor my filter, and I have photos to Prove it as well. They also tried to take advantage of me telling them I was going out of town so they tried to say my water pump was leaking and serpentine belt needed to be replaced, I immediately took it to a different shop who told me l in fact did not need a new water pump, nor serpentine belt, and showed me how dirty my filter and oil were. I called the shop back and spoke to a manager by the name of Justin, who did not want to help me and insisted that they have changed my oil and filter even after I told him I had picture proof that they did not. Dirty filter picture-taken 30 mins after service at Purrfect Auto Ft Apache. Not even any fingerprints on it, not even the decency to pretend to have change it by wiping it off. But Justin the manager insists they changed it. There was also an older lady in line in front of me, who was also complaining about a service she had got done there, and her car was already broken down. The slimy sales man dressed in a button up and glasses kept telling her that she's paying for quality but she insisted it was not quality since her car was not driveable. These guys are HUGE rip offs, and not backed by the BBB, save yourself thousands and bring it elsewhere. My friend also tried to leave a review for me and they denied the review saying they could not validate this repair concern because they didn't have verifiable customer invoice info. We will see if this one gets posted as I have screenshots provided! They also tried to stay my “full synthetic oil change” was due only 750 miles after the service. What a Rip off.

Oct 19, 2024

Not a fan of being ripped off. I do take some responsibility for not shopping around, but charging $551 for a battery replacement is crazy. Taking advantage of my lack of knowledge by saying our batteries are not cheap and highest quality when it’s an autozone brand that cost $215 is deceptive. I’ve been there several times and never had any problems, but this time was full of fraudulent statements and red flags. My assumption would be new owner. Buyer beware.

Sep 19, 2024

Worst place ever! Went down to Purrfect auto for a smog, and the technician that was working on my vehicle ruined my fenders! After I witnessed the technician ruin my fenders I went to go ask if they can get it fixed, and was told from Randy that it would get fixed and covered by them. I was told that I was going to get contacted for an appointment to get it fixed and they never contacted me back! When I went to confront them they said that it was taking a while to get a reply back by the higher ups (Raul). I proceeded by asking for the number of Ralph’s so I can get it done sooner in which I did and so I contacted Raul and he asked for pictures and what service they did and then never replied back after I messaged him everything then I call a few days later and he said it will not be covered by them and that there is no proof of them working on my vehicle!!!! Bunch of scamming scumbags!

Aug 19, 2024

I needed an oil change, great job was in and out within 45min.

Aug 19, 2024

Stopped in for a walk-in oil change. Service and ability to get me in n out was excellent. Brought a coupon and didn’t even need it with the sale they automatically applied.

Aug 19, 2024

This is the only place I trust. I've lived in Vegas for 20 years and have been disappointed hundreds of times. I came here for an oil change about 7 years ago and haven't gone anywhere else since then. Anytime there's something going on with my car I bring it here. They're by far the most honest group of people I've ever dealt with. You won't regret coming here.

Jul 19, 2024

Don’t trust them 😕

Jul 19, 2024

Justin the manager was super helpful and friendly. It is nice to find a repair shop that doesn't try to rip you off and take advantage of you.

Jul 19, 2024

The people who works there are nice. Went in for smog and oil change. Took a little bit longer but that is expected with the amount of customers coming in.

Jul 19, 2024

They always treat me right. Saved me vehicle at a fraction of the cost of the dealer. Just returned as my jeep is showing its age at 111k

Jul 19, 2024

update: they also keep horrible records so they can act like they didn’t service your car. however when i showed up yesterday Mike knew exactly who i was and he remembered my car. If you’d like id be more than happy to go back and tell you again in person what i wrote on my review. i paid $1100 (which was more than they quoted me) for an a/c fix ... a few weeks later the system was blowing out hot air again. despite them telling me my ac system was fine. they are now attempting to charge me an additional 1,500 to fix the a/c. my mistake seems to be going as a woman alone and paying in cash. i do not recommend this shop to anyone. the quality of work is not reliable nor are their diagnostics.

Jun 19, 2024

Excellent customer service👍Thanks, Justin! Also gorgeous counter girl😎

Jun 19, 2024

Fool me once-hold on to your money. They’ll take it here.

Jun 19, 2024

Im really upset this time .went to get my ac problem after they diagnose the problem i went ahead and told them to go ahead and work on it It was a $518.00 and some change the manager who’s name is justin told me it was going to be done today. I never got phone call knowing they close at 6 plus them closing Sunday im stuck with no car not till Monday this is unacceptable i will have a talk to justin Monday when i pick up my car…..

Jun 19, 2024

No waiting, was taken right away for an oil change that was on special for $9.99. Also recd free tire rotation. Staff was amazing. Kind of hard to find because it's behind the 7-11 store but worth the search. Highly recommend!!!!

Jun 19, 2024

Was alot more happer. The guy worked really hard to help my mom out trying to get her car back to where it was safe to drive. She could not get approved for Financing but i was able to and because I was able to he helped me out with my car with a free oil change and used my Warranty to help with some other problems I was having I appreciate the effort they made and the help not only my mom but to get my car in better shape as well. Both cars are are in good shape now thank you again for taking the time and explaining every thing and going Beyond.

May 19, 2024

I went about a week ago because I got a coupon in the mail for an oil change. I just moved to the area and I didn’t have a designated place. I went and Justin And Victoria helped me. They were super friendly, the place was clean and the bathrooms were perfect. It was crowded and I knew I was going to be there all day but nope. Less than an hour with 8 cars in front of me. I asked him to check the air because it had been blowing hot and Justin was able to give me a break down on everything that was needed. I told him I’d be back and I am sure he hears that all the time. I dropped the car off today at 8am so that they can do the brakes and the air. It’s 1:00 and I’m already home. I could not be more thankful to the staff: Justin, Victoria, Gaby and Georgie. They have a customer forever. Please, please, please go see them and let them take care of your car!!! Thank you guys from the bottom of my heart.

May 19, 2024

This is hands down the best spot to bring your car in town. Might have bad reviews but I came here a long time ago and yes it was a little suspect. It’s completely different now. New staff new energy. Just goes to show what new management is capable of. JUSTIN was amazing and the ladies up front are as well.

May 19, 2024

service is fine enough, but i wouldnt call this place fast at all as some reviews say. waited like 3 hours for an oil change. not too happy

Apr 19, 2024

A little of 6 months ago I was charged $50 for an oil change that was advised by the sales associate to be much "better" for my car. Couple days ago I went back and was quoted $23! Also be prepared to wait over an hour and a half for just an oil change!

Apr 19, 2024

Best smog check price in town! They offered a free tire rotation as well.

Apr 19, 2024

Beware of this place they are scammers!

Apr 19, 2024

PLEASE READ PLEASE CHECK VEHICLES BEFORE ALLOWING SERVICE AT THIS LOCATION. We will not be returning to this location ever again. We had given this location two chances with 3 of our vehicles the first time was coming in for an oil only for the manager to calculate a ridiculous amount of fees of different things he mentioned was wrong with my car. Mind you he stated a quote of the services being received only to ask the receptionist the amount approved for a loan and took the full amount. He stated my vehicle being ready that day only to be avoided with me the customer constantly calling that day for updates only for me to get a return call at there closing time that my vehicle would not be available till next day. Mind you being there on my own as a female my partner at the time stated that my vehicle had been checked with our usual mechanic and wasn’t stated any of these issues. The second time was another oil change on another vehicle same manager mentioned additional issues with car only for the tire to have been manipulated with and the oil change for another vehicle was leaking after oil change service received. I would state before going to this location to get a first outlook from a mechanic to make sure this manager isn’t tricking or creating problems to vehicles to get more money out of customers pockets. Or just strictly watch car and state only wanting the service you requested and nothing else further. It’s very misleading being that he uses his expertise to confuse his customers. I hope that this review helps others and that hopefully they will stop doing this to customers. Regrettably we will not be returning.

Apr 19, 2024

Sucks a scam

Apr 19, 2024

Wonderful experience, they did my fiat 124spider for a my transmission repair and did a great job. I would go get your car done here.. Thank you again.