Quality Star Benz and Bimmer

Nov 16, 2024

Extremely expensive! 2020 Kia Forte had 2 rotors and brakes replaced... this place charged $705.00. To make this much worse there was a misunderstanding in the price they originally quoted. The dealerships high end quote was half of what these people charged us. Dealership maximum they would charge is $350 . I feel like they robbed us.

Nov 07, 2024

At the beginning of our vacation we broke down on the I-15 headed into Vegas in our Mercedes Sprinter Motor Home. I called around to see who could see us without an appointment and Robbie said "Sure, have it towed in an they would work us in". The next morning we met Fred at 8:15, by 10:30 they had diagnosed that we needed a new Fan/Clutch to take care of the motor overheating. They ordered the part which was delivered by 12:30, Fred installed the part and we were back on the road by 4:45. These two gentlemen were extremely helpful, the price of the repair was fair, and we appreciated how quickly they were able to get us back on the road. Their service allowed us to get back on our trip schedule and enjoy our Vacation!!! Thank-you fellas.

Nov 07, 2024

Quality Star Benz & Bemmers worked on my CLS400 which was riding rough with a grinding noise. After the team worked the isse this vehicle runs truly better than it did when I purchased it. The vehicle rides so good that i decided to take a trip to Phionex AZ this weekend. Just so I can play with my new riding vehicle on the open highway! I can't believe changing one motor/transmission mount completely changed the ride of this vehicle. Thank you Quality STAR BENZ & BEMMERS from the bottom of my heart!! Robby, you and your mechanic team are amazing!!!

Sep 07, 2024

SCAM!!!! Tried to take advantage of my daughter. Daughter 24, took BMW in for car shaking. They came back and said car needed new brake pads & rotors , and other needed work. We had them replace outside temperature probe since she had issues with AC too. We called Firestone where our cars usually go to and questioned recent work done there. The car had new brakes & rotors installed in January (8 months before ) & were warranted. Take it to Firestone - told us no problem with pads or roters! Take for 3rd opinion- Midas confirmed pads & roters were FINE. And that the BMW would have a light on if any issues - and light was NOT on!! DO NOT TRUST this shop!!!

Aug 07, 2024

Never take your car to these robbers!!!

Jul 07, 2024

Brought in my sprinter van last week for an engine light. The gentlemen working here were terrific. They took me in right away found why the engine light was on and luckily the had everything I needed to get back on the road the same day. Been using this shop for my sprinters every time in the Las Vegas area. Last time they fixed my rear AC and replaced my alternator. Each time using them its been a absolute blessing. Honest and very kind people! Would recommend this place to anyone!

Jun 07, 2024

I was stuck in Vegas with car trouble on a Friday night, with 4 girls under the age of 10. Robbie was referred to me and was amazing! He looked at our car first thing Saturday morning, diagnosed the problem, ordered the part and had us on the road by noon. His attention to detail and diagnosing the problem was incredible and much appreciated. Would highly recommend him and his shop!

Jun 07, 2024

If you have a Mercedes this is the place for you! I have my Mercedes for about 6 years and Robbie and Fred are the only ones I take it to. They are quick the find the problem and get it resolved as easily and most cost efficiently as possible. Even better they guarantee their work! If something doesn't seem right once you leave, just give them a call and they'll take care of it. These guys are the best!! They know their stuff and take care of their customers!

Jun 07, 2024

They do wonderful work for our company vehicles. Most places would keep your cars for weeks but this place literally did repairs in one day. They explain everything about what is going on with your vehicle and take the time to make you feel welcome. Robby the owner really cares about his customers and doing the best job. I even brought my own car after several failed attempts to fix my O2 sensor at different shops. No problems since. I wouldn't trust anyone else with our company cars, this place is the best! <3

Jun 07, 2024

Took my S63 into Quality Star and the owner Robbie took great care of me. I definitely recommend this shop. God Bless!

May 07, 2024

Amazing service! My check engine light was on and my car was driving weird. So I took it to them and come to find out I needed a whole new turbo! Robbie did his best to find me the best deal possible and in the end everything turned out amazing. My car is back working better than before and he made sure he took his time and did everything right so I wouldn’t have to worry about coming back. I’m grateful and will definitely only bring my car here in the future.

May 07, 2024

Excellent service, mechanics…Fred and Rob are awesome human beings. Highly recommend.

May 07, 2024

Rabih & Fred are great! My mom brought her car here & was really impressed with their service - to her as a customer & to her car. So, naturally, when it was my turn to need work done, I brought my car to Quality Star. Not only did they quickly assess the situation, they gave me an estimate, and even offered to drive me back home. I ended up also needing my brakes worked on - I kinda knew this but was a lil more focused on being able to smog check & register the car first. Rabih called to let me know & it just made sense to get it all done at once. Been driving it for little over a month now, and it's been smooth sailing. Will definitely bring my car here again & recommend Quality Star to others. They're knowledgeable, efficient, trustworthy & best of all, very personable.

May 07, 2024

This shop is amazing, they get your car in and out! Robbie felt with my insurance and currently my warranty. I sod not have to stress. Fred is great too. If you have a Mercedes, this is the shop for you. So happy with my experience and that I have an honest shop, that uses the best parts OEM, also better oil than the Mercedes dealership. They care about making their customers happy!

May 07, 2024

Took my 2017 RR to get some big items repaired and Robbie and Frank were both very knowledgeable, personable and completely trustworthy. They did a great job keeping me informed throughout the process since they had to keep my vehicle for a few days to complete the work required. Great job, highly recommend.

May 07, 2024

Wow what can I say about these guys, well for starters they are great people and their service is even better. I came in with a check engine light on and a fault code of a faulty sensor or wiring. I was in a time crunch as I had an appointment within 2 hours of bringing the vehicle for a new job. Not only did they get me on the road quickly (1 hour), their pricing was great too. I really appreciate their hard work and I will definitely be a returning customer. Thank you guys!!

Jan 07, 2024

Very happy with my experience. The team was super knowledgeable and honest! They didn’t try to scam me for more money. I originally took my car to Frank’s European and they tried to charge me upwards of 10k for a cooling system blockage. Quality Star put a huge amount of work into my car and charged me almost half the price! Will continue to do business with them for routine maintenance

Dec 07, 2023

Everyone at Quality Star Benz is wonderful to work with! They have helped me figure out & fix my temperamental Audi with a smile on their faces time after time. Robbie & Fred always go the distance to have my car drive like new, with fair pricing to match their incredible service it is my favorite shop in town! Truly a great mechanic shop here in Vegas… finally.

Dec 07, 2023

I spent over 1600 just to get my clutch fixed I had to call them all the time just to see if it was done. A month later of them having my car my car is worse can't drive it and they told me to come and get it.even tho you can't steer because they broke the power steering. but now they won't fix what they broke or even give me my money back. And the owner won't even call me because of me having to call all the time. Now I'm without a car because of them and over 1600 .

Dec 07, 2023

Robbie is the best! He made this quick and easy!! I would definitely recommend and come back

Dec 07, 2023

Was able to get my Vehicle in the door and taken care of within 3 days when I needed it again by the end of those. Super thankful for the service within the time and the pricing as well!

Dec 07, 2023

Complaint On April 1, 2023 my vehicle was taken to Quality Star on Azure regarding repairs. The appointment was booked through repair pal / CarMax because the vehicle was purchased from CarMax less than a year ago. At 9am my vehicle was brought in. The mechanic on site took my keys and had me fill out entry forms. I told the mechanic my check engine light was on due to the PCV value. And also I wanted windshield wipers replaced on 2016 Mercedes GLC 300. At approximately 11:19 am I received a phone call stating my vehicle was being taken to the sister shop (Quality Star Benz) on Rancho. It was stated that my vehicle had to be hooked up to a machine that is only at that location. After several hours pass and no calls or messages, I called the shop at 4pm to follow up on the status of my vehicle. The manager Robbie answered. I asked for an update on my vehicle. He proceeded to tell me they were closed but yet he had answered the phone and that he couldn’t help me or do anything until Monday morning. I inquired about why I wasn’t told that they were closing and were keeping my vehicle. He then lied about knowing where my vehicle was. I asked was it at the Azure location or Rancho location. He could not give me a direct answer. His excuse was he wasn’t there all day. He yelled several times at me while on the phone and proceeded to tell me I would be charged for diagnosing my vehicle all though I had told the Mechanic what the problem was. He also told me that my vehicle doesn’t have a PCV valve which it does and that’s the problem. He then went on to diagnose my Vehicle which I’m concerned on how that could have been done if he stated he wasn’t at the shop. I really don’t think I should be charged for any fees especially after them keeping my vehicle for over 24 hours with no notice at all to me. Furthermore, just check my complaint made with BBB and the response the manager Robbie gave. That alone will give you reasons not to use this shop for any repairs. Just to respond to what Robbie replied. That is outrageous to even state that I didn’t want to pay for services. My vehicle is completely covered under a warranty and the repairs were completely covered. I paid my deductible without any issues and my vehicle was covered 100%. I took my vehicle to the real mechanics at the Mercedes Dealership Service Center. They repaired my vehicle without any issues. As soon as I arrived they had a rental vehicle ready for me which I kept the entire time my vehicle was being repaired. They didn’t keep my vehicle for 2 days without notice and leave me without a vehicle. I definitely recommend taking any Mercedes back to the dealership service center. You’ll receive way better results.

Dec 07, 2023

Knowledgeable mechanics ...my jag was purring like a dream

Dec 07, 2023

Save yourself your time and your money. Absolutely worst experience with customer service here and these people can NOT be trusted. They will just scam you out of your money and claim they "did their part" even though the whole reason why you went there in the first place was NEVER fixed. I wish I would have more thoroughly read the reviews before trusting this auto shop. I had to go and pay the dealership to fix my car and paid for the SAME thing they claimed they fixed. Go somewhere else!! Also for context, I paid to get my check engine light fixed so I can sell my car. Robbie is stating that since my car passed smog even though my check engine light was still on, that he fixed my car. If he "did his job" then I wouldn't have had to pay someone else to do "his job." I gave them over 3 months to try and resolve this and EVERY time I got my car back, it came back on immediately. At one point one of his employees even told me to come back if the light came on and they would turn it off so that someone else could deal with it when I sold it. Incredibly sketchy. Robbie responded trying to fix my complaints in response to this as the owner and was no better with how he handled the situation.

Dec 07, 2023

Scam rip off business.

Dec 07, 2023

Traveling in the area brake workshop message came on my dash . I have a Mercedes Sprinter not everyone wants to work on my van Called Quality and they said bring it over found a bad brake switch took care right away.thanks to all at Quality Star Benz

Dec 07, 2023

Tried helping me out. Didn't have the right software. But still took time out of their day to try. And free of charge. I'll use them for my next service.

Dec 07, 2022

BEWARE OF THIS BUSINESS… Robby and his business are a complete rip-off!!! NOT RECOMMENDED - Took my car in for an “ESTIMATE” for my brakes. This business had my car for a week, then called me with an estimate of well over $6,000.00. YES I was in shock too. Then when I went to pick up my car I was told that I had to pay them over $300.00 for the estimate. Absolutely NO work was done on my car by them, I was stunned yet again, as I was never told that there would be a fee of any sort prior to them keeping my car. I never signed anything agreeing to any fees either. I had my brakes repaired by a very reputable service business for less than $2,000.00. They did a great job too! I am in the process of filing a COMPLAINT with the State Of Nevada- Dept if Consumer Affairs. BEWARE Of THIS BUSINESS!!!

Dec 07, 2022

Bad

Dec 07, 2022

Be careful before you get your vehicle fixed from these guys. Get a 2nd opinion. They will sell you a dream. They lie about the parts and services rendered. All they do is basic work,such as oil changes and slogs. They rig work and also will work on other vehicles and charge you excessive labor and it wouldn't take as long to fix. They also use parts from the vehicles that are sitting in their lot and will tell you the part is new. The owner is very shady and arrogant. He is always talking about the American people. But No its greed.

Dec 07, 2022

Best Mercedes mechanic in Las Vegas. I collect classic cars and wouldn't take my cars anywhere else besides Quality Star Benz. Robbie and Fred are they only ones I trust with my vehicles. Everything from pre-purchase inspections, to simple oil changes, to restoring rare euro-spec classics. There is a reason why they have 100 cars at the shop at any given time. It's because they have so many repeat customers who appreciate their expertise and good work.

Dec 07, 2022

Get and friendly business. I wouldn't take my vehicles anywhere else but here. Prices great and vehicle done in a timely manner. They been in busy for a long time for a good reason

Dec 07, 2022

I thought AAA Auto repair was bad. This place is just as bad. So I take my wife's vehicle in to Quality Star Benz because her check engine light came on. I left the car there for close to a week. Cost for diagnostic, a 40 dollar sensor and labor was 1100 dollars. Wasn't happy about the price but I figured problem solved and I don't have to return to these over priced guys again. Boy was I wrong. Four days later the check engine light came on again. But then again I wasn't surprised. This time they say, don't worry, we'll install anything it needs and charge you only for parts, "no labor". A week later I get a call and the owner tells me that it needs a MAF sensor and an air filter. I say how much? He says 200 to 300 dollars. I immediately looked up part prices and found parts totaling a little over $200. I felt fine paying a few dollars more, but just a few. Went in to pick up my wife's car and was told that the actual parts cost was $600. I blew my top and reluctantly paid the bill just to get away from the stench. I will never set foot in this rip off place again. In my opinion Robbie is a total con artist. Buyer be aware!!!

Dec 07, 2022

Other than the receptionist that was very inattentive to my calls & needs, the work on my vehicle was completed very well.

Dec 07, 2022

Thank you to Mr. Robby, Mr. Fred,Mr. Michael and the queen 👸Ms.Amil for people me with the utmost outstanding 👏🏾 customer service. The diva mobile is purring like the kitten she is. Love you guys @fashionably.bougie