Quick Lane® at Byerly Ford

Dec 07, 2022

I bought my car used from Byerly, and paid for all the extra services. So when I needed an oil change, an alignment, and new wipers I booked an appointment. I waited at the desk for about ten minutes after my scheduled appointment before anyone bothered to ask me what I needed. Then it was another ten to twenty minutes before they got around to doing anything. I explained again what I needed, and asked about the back wiper being changed, too. I was told that would be a wait, so I said sure. Roughly three hours later, the woman that took my car back for the oil change and to look at the tires comes back to say my lug nuts were "too swollen" to be removed and required a special tool they didn't carry. Also, I would have to buy an entirely new set of lug nuts for the whole car for around $500. I said that wasn't possible at the moment, and asked for my wipers to be replaced, and the alignment. The real reason they didn't remove the lug nuts is because they used the wrong tool and stripped one, so instead of correcting their mistake, they told me a line about it was out of their hands. I showed it to a non-mechanic who was able to remove it with the tools in their personal garage in under 30 minutes. The only good thing going for them is the waiting room- it was quite comfy for the 4-5 hours I was there waiting for them to charge me for nothing. Also, the back wiper I specifically waited to have delivered and installed has already broken. Save your time and money and take your car to literally anyone else. Like, a toddler could probably help you out more.

Dec 07, 2022

I think they did a nice job changing my oil. I would have probably gave a 5, but I was there for an hour and 45 minutes. I even had an appointment.

Dec 07, 2021

I tried calling several times and no one ever called back. I left several messages.

Dec 07, 2020

Courtesy cars needed for customers with daytime jobs that need to get back to work please