Quick Lane at Russell & Smith Ford

Dec 06, 2024

Great experience With Jose The service advisor! She answered to any questions we have Communication was great Always happy to be here !

Dec 05, 2024

It was a pleasure once again, my 10th car from there salesman and finance office (Denny) work great Together. Keep up the good work

Dec 01, 2024

Great service,they made sure everything was taken care of as I ask them to. Good. Job ,😄

Dec 01, 2024

Very professionally run dealership

Nov 30, 2024

Great job everyone!! Jacob was my sales person and he really kicked Ass. Mike the GM was really great also. Brad Crow in finance was really great also. I love my new Raptor R.

Nov 30, 2024

Quick Lane Oil Change - Quick and easy, good service, good price

Nov 30, 2024

Reliable and quick. They also do have vehicle pick up and drop off if you don't want to spend all day at the dealership.

Nov 30, 2024

Should change their name to appointment lane only. Techs are friendly and apologetic enough but management needs to staff this service appropriately to be competitive. I needed a simple tire repair and have a tire warranty through ford. I was told I would have to leave it all day to get fixed. Went to discount tire down the street and was out in under an hour. Do better Ford. It’s no wonder there are different service managers every time we show up.

Nov 30, 2024

These guys suck overall

Nov 23, 2024

Prompt and friendly staff

Nov 23, 2024

Tabatha is a great service advisor that I trust with my vehicles needs.

Nov 23, 2024

They always do an amazing job, thank you Russell and Smith Ford Service Department

Nov 16, 2024

Always pleasure to work Mac Smith

Nov 16, 2024

Great people, take care of you quickly and very helpful. They won’t leave you hanging like other places.

Nov 16, 2024

Great service department with smart and friendly people. They get the job done fast with no excuses or problems.

Nov 16, 2024

Jose our service advisor was very professional let us know what we needed to know about our vehicle. Has always has taken care of us and will always go to him for any issues we might have on our vehicle. Never had any issues.

Nov 09, 2024

Great service provided by Eric Rodriguez took great care of me he’s great young professional in my eyes i feel Like he would be even great for senior leadership roles when the time comes

Nov 07, 2024

"I recently had my oil changed and axle replaced at Russell Fort Smith. Eric and Mack were fantastic! They were knowledgeable, efficient, and provided excellent customer service. I highly recommend them!"

Nov 07, 2024

Communication horrible

Nov 07, 2024

Douglas was great to work with and I really like to the text message system for communication during the service experience. The computed assisted service scheduling did not work so make sure to speak with a service representative

Nov 07, 2024

Great experience as usual here. The service is professional and worth the money. I definitely recommend and will continue to bring my car here for service.

Nov 07, 2024

I always use the quick lane service. The technicians do a great job, they give you honest assessments of your vehicle. And they always finish on time.

Nov 07, 2024

I have been going to the Russell & Smith Ford Quick Lane for oil changes regularly since I moved to Houston in 2020 since they offer a competitive rate for a synthetic blend oil change. Several times I felt that the staff was suggesting expensive maintenance on the car even though it was not needed. For example, during the pandemic, I purchased a set of four tires from them that had a 70,000 mile warranty. I had not even driven 20,000 miles on them when they started suggesting that I needed new tires. This was probably two years ago and I'm still driving on the same set of tires and they have plenty of tread life left. One time I got upset, and mentioned to a staff member that I didn't like that they kept suggesting expensive maintenance that I didn't think was needed. Since then I noticed a decline in the service I received. I always purchase "The Works" package which should include a tire rotation and fluid top off. I am certain that several times my tires weren't rotated, and this is even though I purchased my tires from them and I recall them offering tire rotations for free if you purchase a set of tires from them. Additionally, they stopped topping off the wiper fluid in my car. Yet, they still mark on the sheet of paper that they hand you at the end that they have rotated your tires and topped off your fluids. I highly suggest taking your car for service elsewhere. Even though they offer a competitive rate for an oil change, I would rather pay $10-15 more for an oil change than put up with their false promises and constantly trying to get you to pay for very expensive maintenance. I recall them once suggesting a $300 spark plug change for what is essentially 30 minutes worth of work (if I'm being generous) and maybe $50 worth of parts since my car is a 4 cylinder. At the time my car likely had 40,000-50,000 miles on it with the Motorcraft iridium plugs I bought it with. So a spark plug change was not really needed at the time. I understand that a large portion of the staff's income is likely from commissions, but their "recommendations" are at the expense of customers. The poor service I've received makes me question whether they even performed an oil change. The last time I went in to get an oil change (this month) they forgot to replace the oil fill cap. I drove around for some time and then started noticing the smell of oil. I pulled over, popped the hood of my car, and saw that the cap was sitting under my windshield. I guess I know for sure that they at least opened it.

Nov 07, 2024

I only take my car to Russell & Smith Ford for service; the pass cars and present one. There is a closer dealership by my house but I travel to Russell & Smith for the great customer service.

Nov 07, 2024

Quick Lane always take care of my care. The men and women are pleasant and polite. Thank you!

Nov 07, 2024

Amazing experience with LK. Very happy with my purchase. Dealing with LK was very good.

Nov 07, 2024

Brian Kelledy is the best! No nonsense, will not waste your time. Gives you the best price and selection every time …quick In-N-Out.

Nov 07, 2024

Do yourself a favor and ask for Jose. He is the kindest service person you will ever meet and will take great care of you. R&S Ford, I hope y’all take as good care of him as he does his customers.

Nov 07, 2024

Great place to buy a car. Would most definitely recommend to visit if you are planning to!

Nov 07, 2024

Outstanding service and great people to work with!!!

Nov 07, 2024

Overall a great experience

Nov 07, 2024

The service experience at Russell & Smith Ford was superb. It was easy to get help from a service adviser (Tabatha was fantastic) and the work was done quickly and thoroughly. The dropoff service (more or less like a free uber) was unexpectedly great.