Quick Lane at Woodhouse Ford of Omaha

Nov 29, 2024

Last two times this year my escape after oil change had engine guard fall and drag. After second time had so called bolts installed for $65.00 and found out they put in normal screws. And just recently having my show mustang after moving from storage found to have a loose oil filter..after oil change causing issues.

Nov 06, 2024

I am a loyal customer from Woodhouse Ford of Omaha, I want to highly recommend Richard from the Quick line for his outstanding customer service, honest and straightforward! He always responds all my questions and concerns with a good attitude. Thank you Richard!

Nov 06, 2024

I love the staff at this location! Michael is always beyond kind and helpful. I know my Jeep is always in good hands when I bring it in.

Sep 06, 2024

Above beyond service. Was really in a tough bind after having had car serviced, oil change and tire rotation. Picked up a nail on the way home and could not get tire off. The torque required for the Edge is a lot and I am 69 and don’t have the strength anymore. They offered to send mobile service guy out to put my spare on. By the way I live 50 minutes from there. Like I said above and beyond great service. I will never go anywhere else.

Aug 06, 2024

Great service and done in under an hour. Was the 4th one in line and still was quick. The staff is very pleasant to work with. Thank you guys!

Jun 06, 2024

Great place and great people 👍

Apr 06, 2024

Good service! I'd give it 5 stars, but one thing bugs me about this place. They give you a "free" car wash with every oil change, but their car wash is never actually working. It's worse than the McDonald's ice cream machine. I'd rather they just take the $9 off the price of my oil change because I now have a stack of car wash codes that I can never use.

Dec 06, 2023

Fast and dependable. Great service. Thank you.

Dec 06, 2023

Looking for the right car.

Dec 06, 2023

Disappointed when I couldn't get the battery replaced 30 minutes prior to closing.

Dec 06, 2023

Fast and courteous

Dec 06, 2023

Good customer service experience. They educate you on the issues they find with your vehicle. Would recommend to family and friends.

Dec 06, 2023

Great friendly staff, and excellent job on my tonneau cover and bed spray liner. Would highly recommend this place for service.

Dec 06, 2023

Michael is a rock star! An older lady came in while I was waiting for my oil change. She was having a challenging day with her car issues and was clearly frustrated. Michael was patient and kind in helping her. Plus, he helped her sort out an issue she was having with her smartphone when she asked for his help. WOW‼️ Not even remotely related to the job he was there to do. The world needs more people like Michael. Woodhouse Ford, you are so fortunate he chooses to work for you.

Dec 06, 2023

Never ending problems and terrible management! I’ve been coming here for years and the service has just gone downhill! Came in to get new tires, oil change and cabin filter. Now I’m aware that trucks have wear parts and things need to be replaced. However after spending 2300$ the tires weren’t even inflated to spec, and there was a grinding noise when I turned on the ac. Literally when I picked it up. Walked back in and asked if anyone had checked their own work? They apologized and blew out the motor and said all was good. A few days later the noise was back. When I brought (4the trip) it back to have them fix the noise I was informed that there were leaves and the motor needed to be replaced soon. How they got in there I’m not sure but I’ve never had this issue before. The manager was extremely rude and unprofessional. I said the noise hadn’t been present when I dropped it off originally and that I had never had that issue before. He rudely raised his voice and said well it’s seven years old ant that parts wear out. I will not be returning here for any future business and would suggest others not as well.

Dec 06, 2023

Quick lane did good work on my truck, it runs great and the issue is fixed. I'm not going to detract a star for this, but I asked them to refill my windshield wiper fluid and they said they would but they must have forgotten. I also got an oil change but didn't get a sticker with mileage/ time reminder. Again, I recommend this place and give it 5 stars, despite the very minor above stated imperfections.

Dec 06, 2023

They always do a good job. Yes it's 80 bucks but. Buy the oil and the filter that's 40 bucks they look at tires add fluids check filters and disposal of oil. Time to do it yourself about a hour plus picking up the stuff and getting rid of oil. That's about 30 bucks in time or more. Air filter was dirty was like 29 bucks installed. Across the street at auto part store mine was 20 bucks or a touch more. So not a horrible price. Also if something goes wrong not on me.

Dec 06, 2023

They are really good at what they are doing.

Dec 06, 2023

They said they checked my air filter but obviously did not and I only get my trucks serviced at this place. So who knows how long it needed replaced. Restricted was so bad bent a part in my turbo and messed up parts inside of it. So needed a complete replacement and they refused to own up or pay for the repair. My air filter weighed about 12 lbs the repair was 5 grand all their fault.

Dec 06, 2023

Was able to provide my own oil and filter. They got me right in and right out in an expedited and efficient manner.

Dec 06, 2023

Went on a sat at about 1pm for an oil change. Dropped off my car and went to do some errands. Got a call back about an hour later. Quick, fast, and respectable. Only downside is, the oil change was 84.00. Like what?!? Guess I'm going to start doing it myself again. All in all, not a bad experience.

Dec 06, 2023

Muy competitivo el Personal

Dec 06, 2022

Came in late in the day, needing a battery checked, after I had it jumped after work. The gentleman in QuickLane were so kind and made sure I was taken care of. So appreciate their extra attention, even though they could have turned me away due to the time of day. Thank you, Woodhouse!

Dec 06, 2022

Fast and easy. Great place to do business!

Dec 06, 2022

I was just there helping a friend get his new truck. The 2 people I did talk to were very nice.

Dec 06, 2022

Quick as stated, and experienced no issues what so ever. Wait was as expected for a Saturday, 30-45 minutes.

Dec 06, 2022

The entire office smells like mold, to the point my nose started running the second we stepped inside. No fewer than 3 techs were all huddled around one of the service advisor desks in the office screwing around on a phone, and at one point they mysteriously vanished when a customer entered the door. I asked specifically if they'd topped up the washer fluid reservoir (since my car warns me when I turn it on that it's low) and specifically was told that they had; they did not do this. Additionally, the oil change sticker was not replaced to indicate the next oil change date/mileage. Wish I could give 0/5 stars, and definitely won't be back.

Dec 06, 2022

This place is awesome! No appt needed. Very efficient and friendly. Always go there for my oil changes. Fantasy crew!

Dec 06, 2022

Unfortunately the sales rep we worked with was very pushy and rude. Kept trying to talk us into a $700/month payment for a car when we told him it was out of our budget at the moment. When he finally stopped pushing a sale on us, he walked us to our car and told us "good luck" because he wasn't sure how we would find something cheaper than he showed us.

Dec 06, 2022

Wait times can be over an hour since you can't schedule appointments.