Quick Lane Tire & Auto Center Las Vegas

Nov 07, 2024

First time bringing in my new 2024 f250. Came in for an oil change in the morning and the gentleman upfront was very helpful and nice. He explained that while I have warranty that covers oil changes if I wanted the full synthetic, it would be an additional cost. I said okay and was charged for that which isn’t an issue. But they also do an “inspection” and tire rotation included, which said no issues were found. I left and 4 hours later my TPMS goes off and shows the exact same pressures I had in the morning when I brought my truck in but the tires were moved during the rotation. So I’m running roughly 50 in the rear tires and 60 in the front. I come in again and they fix the issue but I am irritated because the oil change, tire rotation, and inspection would have cost over $300 for this truck if I didn’t have the extended warranty with ford, and for the difference in price of the premium oil I still paid 120 out pocket. You would think for the is amount of money people would do a better job especially when you tip them as well after. Not the end of the world but if you aren’t under ford warranty I would never recommend this place for the price.

Nov 07, 2024

Great place , good people

Oct 07, 2024

I've been going to this location Ever since they moved. My experience is always the best. I'm treated with the utmost respect and great customer service. My vehicle is always done as soon as possible with the utmost care. The vehicle advisor, Noel Is always respectful and knowledgeable every time I take my vehicle. I recommend this shop to anyone who wants honest and good work with good customer service.

Sep 07, 2024

I love bringing my vehicles in here. Usually fast service and the people who work the service counter are friendly and helpful. The work done here is always great. I haven’t had a bad experience yet.

Sep 07, 2024

Really good place for your car service

Sep 07, 2024

Went here because they do Diesel SMOG while you wait. Since I was there, I got an oil change too. They were quick and communicative. The waiting area is comfortable and the complimentary coffee was pretty good!

Aug 07, 2024

Second oil change here. Clean. Friendly. Busy so get here early or have a ride. Lots of bays for vehicles and the crew seems very knowledgeable. Observing how they treat other customers, very nice.

Aug 07, 2024

Very friendly staff, quick and efficient.

Jun 07, 2024

We’ve taken both of our cars here multiple times and have always had AMAZING service. The front desk lady has the best customer service and is honest. Would recommend to anyone.

May 07, 2024

Very impressed, good and fast service

May 07, 2024

Very quick and helpful. Definitely be using them again!

May 07, 2024

Went twice first time open at 7:15 Second 7:40? First time there the counter person had great attitude until I informed him wasn't going to need anything done other than what I was there for period. The fact that they were not consistent on opening times was a bit weird. Other than that it's a good place

Apr 07, 2024

Always great & very friendly service!

Apr 07, 2024

Just had my father's Ford Escape serviced - new brakes and oil change! Noel and the General Manager are fantastic and always take care of us! A shop we trust!

Apr 07, 2024

Quick and easy!

Apr 07, 2024

Really good service.

Mar 07, 2024

Good customer service, communication lacks. Took my car in to fix a plastic molding and they didn't call to tell me that the door was bent before putting it on. So if I get the door fixed I would have to pay twice for the same fix.

Feb 07, 2024

Very good, honest, fast, reliable

Dec 07, 2023

Came for a routine maintenance. Supposed to change my oil and top off my fluids. Didnt do either of them. What did i get charged for? A tire rotation?

Dec 07, 2023

Great place to service your vehicle

Dec 07, 2023

Great service friendly people love coming here.

Dec 07, 2023

Great service. Always bring my truck here for it's services. Definitely recommend.

Dec 07, 2023

I asked if it would be long because if so I would have someone pick me up. Here I am sitting for 3 plus hours, not knowing how much longer I will need to be here and still am not finished. I was told the tires needed for my replacement would take 30 minutes overall to pick up and have them back here and they were not here for at least 90 min. Then I was told they would be getting swapped out right away, my car did not even get into the shop to swap for another 45 min. All I wanted was respect of my time to leave and come back if it would have been long as it is, clearly they do not value the customers time.

Dec 07, 2023

I brought in my van to get an oil change and transmission flush. These guys completely screwed it up. first they kept the van 4 hours longer than quoted because they said that they accidentally messed up the oil change and had to re-do it. Then I found out this was not even true. They messed up the transmission flush and had to do it 3 times. I could not get a straight answer out of them as to what they actually did wrong, but from what I could gather their techs couldn't figure out how to use the machine correctly. My van now makes several new noises and does not shift properly anymore. I had no issues before I brought it here. They kept it an extra 2 days to check it out and fix what they had done to no avail. They told me they could not find an issue when there clearly is one. I am not happy with the way this was handled and they need to fix what they did wrong. Not happy.

Dec 07, 2023

Noel at the Rancho location was a pleasure to work with very kind helpful straight forward and honest service will definitely recommend

Dec 07, 2023

Professional and easy to work with. They are part of Ford so you can use your Ford Maintenance Plan here and you Ford Pass points. The coffee wasn't bad and the chairs were comfy.

Dec 07, 2023

Thank you Noel and the whole Quick Lane Crew you guys are Awesome!

Dec 07, 2023

These people are quick and there ford affiliated. If you have a ford vehicle this is the place to go you don’t have to wait days to get your car back and you can even chill there nice lobby area and the employees are awesome. Totally recommend them.

Dec 07, 2023

This place is horrible. The Ford dealership recommended these guys highly but I don’t see why. I was ignored by both men at the counter. Wasn’t acknowledged at all during the visit. I just wanted an oil change. I guess the cop talk was way too good to help anyone else waiting there. All the police officers were treated amazing, they were even told to come back. Customer service is a fail here.

Dec 07, 2023

Very nice and knowledgeable staff. Done the service and changed the tires very quickly. Nice to see people still know how to work

Dec 07, 2023

Awesome Staff!

Dec 07, 2023

Did a great job and attended to my needs.

Dec 07, 2023

Excellent experience