Quick Lane

Nov 07, 2024

Always great service. Everyone behind counter very nice.

Oct 07, 2024

First experience at this dealership. Attentive staff and awesome customer service! Received a video from the service technician reviewing the condition of my vehicle and any recommendations they had. I’ve never had this type of interaction before. I’m thoroughly impressed!

Jul 07, 2024

I was on a long road trip and noticed something was sticking out of the bottom of my engine. Obviously, I freaked out as I needed my vehicle to get to where I was going. The staff at Quick Lane at Bill Knight quickly took in my vehicle and performed an inspection, and fixed the problem immediately. They were friendly, professional, courteous, and knowledgeable. What more could you ask for? Thank you, Bill Knight Ford! I highly recommend and will definitely stop back when I'm in the area again!

Dec 07, 2023

I'll give 5 stars when they get my phone # right. Been trying for 4 years. How hard can that be? Apparently it's impossible at BKF.

Dec 07, 2023

Love every step of the way

Dec 07, 2023

They aren't very quick.

Dec 07, 2023

They stopped honoring competitors' coupons. They have a coupon for the Works oil change, only it's not actually a coupon. The service rep told me that it just shows what's in the package. Why then is it in the section under deals & coupons? Keep in mind that there was no price listed for the Works package on this page. I've brought my vehicle there since the day I got it. Now, I may be going elsewhere. They also checked an item as working, and I know that it hasn't been working for months now. Lastly, they sent a video review of the items checked. They said that I had a Coolant Leak. I took it to another company and they couldn't find it.

Dec 07, 2023

Always a good experinece. Fast friendly and great service.

Dec 07, 2023

Very pleased with them, didn't pressure me to do lots things.

Dec 07, 2022

As always it is quick service with friendly and helpful customer service personnel.

Dec 07, 2022

Car repaired quickly. Staff very nice.

Dec 07, 2022

Good job, excellent employees, I will come back

Dec 07, 2022

Service is alright but they shouldn't use the word "quick" because it's not. They are quick to get you in and then quick to check you out. But those 2 are a ways apart.

Dec 07, 2022

Convenient, was able to get in and out fast.

Dec 07, 2022

Great service and competitive price, they did the work I asked them to do, they gave me a full report and highlighted recommended services but did not pressure what so ever to have them completed nor over stated their cause and effect.

Dec 07, 2021

Drew my service advisor is the best! Also technicians top notch!

Dec 07, 2021

Great service. Great people

Dec 07, 2021

I will say it’s tough to be $44 for a full synthetic oil change! However I have never waited 90+ minutes for an oil change that had a scheduled appointment, I find that unacceptable. I got there at 1250p for a 1p appointment and left at 235p. I also asked them to rotate the tires, and they did not do that. The staff was relatively friendly and again the price was great so all in all it was a decent experience and I will go back.

Dec 07, 2021

It was told to us that you didn't need a apartment for your car. We was going to get a tune up for my car and we didn't get it done

Dec 07, 2021

Mr. Jeff Lee he is good and do all best for take care of customer and service. I'm confidently Reference to all my friends thank you Bill KNight.

Dec 07, 2021

Nothing “quick” about this place! 4 hr wait for an oil change.

Dec 07, 2021

Slow. Over 2 hrs and still waiting for my vehicle.

Dec 07, 2021

This place is all about taking care of the customers. We have bought our last 2 vehicles here and will continue buying from Bill Knight. Top Notch people!!

Dec 07, 2021

Always a pleasant experience. If you get in early it goes much quicker.

Dec 07, 2021

Even with an appt at the quick lane, it was 2 hours. The quick lane is not that quick anymore, use to get in and out in less than an hour.

Dec 07, 2021

Good service.

Dec 07, 2021

Great service

Dec 07, 2021

Had appt. at 10:00 got there at 9:40 was out by 10:45. great service and car wash.

Dec 07, 2021

I highly recommend Bill Knight Ford Quick Lube for quality service and very respectfull staff.

Dec 07, 2021

Service is exceptionally slow. The body shop took a full month to repair and we had to contact them repeatedly for updates. The "Quick Lane"" oil change service is NOT quick. We walked out after waiting 3 hours with nothing being done for the car.