Quick Lane
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Review highlights
"Always professional"
"Great service good people"
"Super friendly staff!"
Overview
Categories
Oil change service, Auto repair shop, Brake shop
Directions
W Loop 340
Waco, TX, 76712
Phone number
Call: (254) 294-3479Website
View websiteAppointments
Book appointmentHours
Sunday
Closed
Monday
7:30 AM - 6:00 PM
Tuesday
7:30 AM - 6:00 PM
Wednesday
7:30 AM - 6:00 PM
Thursday
7:30 AM - 6:00 PM
Friday
7:30 AM - 6:00 PM
Saturday
8:00 AM - 1:00 PM
Description
The Quick Lane at Bird-Kultgen provides all the services your car or truck needs most. All services are performed by factory-trained experts. You'll never need an appointment and you'll get service while you wait, even on evenings and weekends. Plus, we'll take care of any make or model, using quality parts from trusted brands like Motorcraft® and name-brand tires from Goodyear, Continental Tire, Michelin and more. Give us a try and you'll see why life is better in the Quick Lane.
Reviews (17)
Jan 24, 2025
Top notch every time! Alex helped me and he was not just informative and helpful but courteous, attentive and takes customer service to the next level and providea a great experience.
Jan 10, 2025
I’ve consistently had an exceptional experience at Quick Lane, thanks in large part to the outstanding service provided by Alex. His dedication and attention to detail truly go above and beyond, making every visit a smooth and pleasant one.
Oct 07, 2024
Super friendly staff! I needed a coolant flush and stopped in at 10:30 on Saturday morning hoping they could fit me in. They were busy that day, so I was prepared for them to say no, but they were able to work me in and get me back on the road before they closed at 1. Thank you to everyone involved in making this happen.
Sep 07, 2024
The people there treat us with above and behind service!! I own a Toyota and still come to Bird Kulten quick lane. The wait isn’t as long as most and they car pool you to and from shopping places nearby at their expense!
Aug 07, 2024
Quick and friendly service. Stopped by a few minutes after 5 pm, they had me out by 5:30 with The Works.
Jul 07, 2024
Always good service
Feb 07, 2023
Great service and fast
Feb 07, 2023
This dealership charged me $130 for “The Works” service. It normally is $49.95 at my local servicing Ford dealer. To add insult to injury, they didn’t even rotate the tires! I know that because the front wheels had brake dust on them before AND after they were supposedly rotated (while the back wheels didn’t have brake dust). I called to complain, and the service writer told me she would have the service manager call me, but I never received a followup call. I wouldn’t normally leave such a review based on a 1-time experience, but we were traveling and had overnighted in Waco. Of course, I never received the Ford survey so there was no chance to give feedback directly to them.
Feb 07, 2022
Always great customer service.
Feb 07, 2022
Always professional
Feb 07, 2022
Apparently Quick Lane is mistakenly named as it took approximately 2 hours for an oil change to be completed. If one has nothing else to do with their life you can always kill an afternoon getting your car serviced at B-K.
Feb 07, 2022
Great people and service, I have come here because they are trustworthy and reliable
Feb 07, 2022
Lots of people wanting service today. My wait time was about 1 1/2 hours which wasn't bad based on the number of people already waiting. All the bays where filled and a line outside. They worked hard and at a good pace. Thanks Ford!
Feb 07, 2022
Quick they are not, almost 3 hours to get a overpriced Battery
Feb 07, 2022
Slow lane and I travel extensively been to them all over the country
Feb 07, 2022
Went to get my oil changed and was out in no time
Feb 07, 2022
great service good people