R & S Honda / Polaris

Nov 23, 2024

R & S Honda is the best Honda Motorcycle Shop in Albuquerque! They have relatively low prices, dedicated staff/team and they do good professional servicing here!

Nov 16, 2024

They had the battery that we needed for our ATV! In-N-Out fairly quickly with friendly service!

Oct 07, 2024

Stopped in for new tires and chains for my rally during an adv trip. They did an outstanding job

Sep 07, 2024

I went in to the Dealership fully intending to buy a utility vehicle. The staff was totally uninterested in showing me the inventory. I walked in and they just stayed sitting on their phones. One gentleman was kind and asked one of their sales people to show me around and he just rolled his eyes. I will never shop here. The John Deere Dealership will be getting my business.

Aug 07, 2024

So helpful! Lovely time

Jul 07, 2024

Got all my questions answered with being greeted.

Jul 07, 2024

I am very pleased with R&S Powersports. They were the only Honda dealer that had the generator I wanted to purchase in Arizona or New Mexico. Anthony put it on hold for me and made sure it was all serviced up. Anthony the salesman took good care of me.

Jul 07, 2024

I took my crf300Rally here for service and they did a great job! They had the bike back to me the same day which I had asked them to try to do as I am from out of town and had limited time while in town to get this service done

Jun 07, 2024

GO ELSEWHERE! Please take your needs elsewhere. It has been not on one but two occasions where we plan to come from out of town to have services done on our bike, called in advance, mentioned were from out of town and both times have been an excuse that they can’t get it done. The first time they had our bike for almost two months! They told us they would have it done we came up for it and it wasn’t done. They did get it done however in less than 30 minutes! So why did it take two months!? They also messed up our brand new rim when they did the services and all management did was apologize and say they were sorry our experiences haven’t been great. This time we just needed an oil change, not only did we bring it in right as they opened, we found out later when speaking to management that they had charged us more because the employee input it incorrectly. So had we not talked to management we wouldn’t have known? Who else are they conning? And how many times have they gotten away with this? And yet again it took us getting upset for them to have it done in less than 30 minutes after we specifically said we were going to pick up our bike and we would be taking our services somewhere else.

Jun 07, 2024

Horrible, rude service. Can't be bothered. ..can you give a score of zero? How does this shop stay in business? I left and and bought a BMW from the BMW dealer, night and day experience. Seriously, how do these people exist??? R&S doesn't care what your experience is, rediculous.

Jun 07, 2024

Nitin Nitinji have Good Behaviour and the service inside the showroom is excellent

Jun 07, 2024

Nitin ji best satisfied

Jun 07, 2024

They had a nice selection of stuff

May 07, 2024

Go somewhere eles! These are the rudest people! I stood in front of them for over 15 minutes. They were on their cell phones and didn't even acknowledge me. They never looked up, just continued their personal call. Obviously they prefer to ignore the customer.

Mar 07, 2024

Nice place great people

Mar 07, 2024

The parts guys are awesome people know their stuff

Feb 07, 2024

My advice, stay away from this location and give their Lomas location a try, which may or may not have the same issues as its the same company. However in the little amount of time I have spent at their Lomas location, it has indeed been more pleasant. This dealership from their Sales department to their Service shop is a complete joke. Sales staff seemed to lack knowledge of the vehicles they had, and were uncaring when I pointed out issues on a bike I was looking to purchase and made no attempt to go look at those issues. Finance didn't return call for days even though I explained I was on a short timeframe and was assured I would be called that day. When they finally did call back, no apology was made for the late callback, and I had already purchased a new bike from another dealer. I'm sure they believe that the typical line of, sorry we were busy flies with all customers, but with the times I have been in their, and my knowledge with dealerships, I know they had the time and just didn't care enough to worry about it. I'm sure if I called saying I was interested in a bike I would have been called back much quicker, but the fact I had a different question, they seemed not to care which turns me off as a potential customer. Now on to their service department. I'm always willing to give a shop a chance, and although I have heard many horror stories about this shop for years, due to the fact that they said they could accommodate me quickly and they seemed to want to help me get a bike fixed, I gave them a chance. First time bike was taken in for a minor leak, I was told it wasn't leaking, but rather extra grease from the factory. Funny then that about a moth later when I took it back, the manufacturer covered the repair as it was indeed leaking. Yet again, due to the my bad poor judgement and wanting to give them a second chance, I took the bike back for another much more major repair which once again was covered by the manufacturer. Pretty upsetting was the fact that the dealer tried to tell me that the issue was my fault even though all maintenance was done in accordance with the manual. And once again, not a smart move as a dealer to blame customers for something as if all customers are lacking knowledge of their machines. Even if something is a fault of the customer, if you as the service shop are being paid, which in this case they knew they were by the manufacturer, it's probably better to just let bygones be bygones and not try and blame a customer if you don't really know what happened. FYI some of us are well informed and even certified mechanics. Also funny that the ego demonstrated seemed to have no bounds. When the bike was picked up, there were multiple issues found, and some that were so simple, it has made me question the entire job. Such as seat not installed correctly, screws that were over tightened which stripped the threads, antifreeze not topped up all the way, and when asked to fill it, was told that there is no fill line and I must be mistaken. But they did fill it when I pointed out there were indeed min max fill lines and they were wrong, still no apology for that either. And on top of all that, the simplest thing on these ATVs, multiple plastic push pins/rivets were not installed or partially installed. Not to mention the rack of the machine put on with a bungee that had to be cut by me because the rack was installed with the bungee caught in between the top and bottom of the machine. All of this by the way took way longer than it was supposed to, which they attributed to the parts delay. Although based on what was told to me, I believe this to be false but am willing to give them the benefit of the doubt. Now, i will say that a new service writer I believe named Andrew did call me a couple times after he was hired to check in with me about the status, which did make the experience more positive. Will never again give them any type of business and hope that they can become better for future customers.

Dec 07, 2023

Always has what I need

Dec 07, 2023

Best motorsports dealer in ABQ. They stand by the customer and try harder than competitors

Dec 07, 2023

Great experience...came in for some tires for my buddy's bike...and Isreal and Anthony were awesome..very friendly and very helpful..

Dec 07, 2023

Great selection

Dec 07, 2023

I went to buy a motorcycle and brought my truck to load it. The sales person was clueless as to what was going on. I told him I called ahead of time and they said one was available. He told me the one on the rack in the back must be getting prepared for another customer. Excuse after excuse, so I didn’t end up buying. Horrible customer service. Sales person was in shorts and a T-shirt look like some young punk. No professionalism. I would never recommend this place to anybody and they lost my business for good.

Dec 07, 2023

Picked up a 150r the other day. This is my first dirt bike and the team there is awesome. They went over everything for me from maintenance to loading it up and strapping it down in my truck. Definitely will go back to get some more gear like boots, jersey, maintenance gear, etc..

Dec 07, 2023

Take your money to other place, don’t waste your time here.

Dec 07, 2023

These people took my deposit, then didn't answer their phones or check their voicemails for 5 months. Every time I drove across town to get information, they had none. I shouldn't have been so patient because when I got fed up and decided to go a bit further across town to another Honda dealer, I got a bike that day.

Dec 07, 2023

What a fantastic team! Excellent service!! Thank you, particularly to Rick & Charles! 😁

Dec 07, 2022

Asked for parts department , they put me on hold and forgot about me !

Dec 07, 2022

No one came to answer any questions or acknowledged us.