Ratchet Brothers Service Center LLC

Feb 07, 2025

My husband's Dodge Challenger required motor and transmission work, and they were able to get everything completed within one day. The vehicle is now running better than before, and I am grateful to Sam for rekindling my husband's enthusiasm for the car again lol

Jan 31, 2025

Great professional service! Thank you!

Jan 31, 2025

Installed amp steps! Great place to go and Sam is very nice

Jan 31, 2025

Ratchet Brothers are the very best. You can depend of Samuel and his brilliant crew to do the best job helping you and your truck or auto. They are the very best and you will be happy that you trusted the Ratchet Brothers team!

Jan 24, 2025

Amazing service and great prices! I won’t go any place else. Do yourself favor if you need auto work, go to rarchet brothers!

Jan 24, 2025

Very friendly staff and they were able to do my oil change quickly as a walk in.

Jan 10, 2025

Ratchet Brothers got my in and out quickly

Jan 07, 2025

Great job! Exactly as advertised. Very professional and timely. Will definitely be using Ratchet Brothers again.

Jan 07, 2025

I took two of my cars in back to back for the emissions test. First one I was out in 15 minutes and the second one less than 10 minutes! Definitely will be back!

Jan 07, 2025

I went there today for inspection on my three cars and the service was fantastic. First they greeted us very nicely and professionally, The team got me out in less than an hour and pricing was more than fair. They also are an all around shop which is very convenient. The waiting room was very clean, seats were comfortable and receptionist was very nice and friendly. 10 Stars

Jan 07, 2025

Outstanding service. Personal were friendly and professional. They are honest and reliable. I highly recommend Rachet Bros.

Dec 07, 2024

08 Tundra alignment done in a timely manner.

Dec 07, 2024

Don't go here. If you have an issue, the owner does not call you back and doesn't keep his word. I went to the Ratchet Brothers to make sure I could take my RV safely on a road trip. They did some work on the alignment but did not torque anything. After 1000 miles an alignment bushing came out which left us stranded. I temporarily repaired it myself and it took Ratchet Brothers days to find a place that could do a full check and new alignment. This has cost me days of lost time and hours waiting for a new alignment. In the end they only covert the temporary repair and new alignment (because their insurance covert this). No reimbursement for totally screwing 1 week of the road trip up and all the lost vacation time. The communication was horrible and the owner just doesn't care at all. Those 5-star reviews are bought with stuff like as can of ejector cleaner. Look at the 1-star reviews for how they treat people when you have an issue.

Dec 07, 2024

I’ve been going to Ratchet for several years now. They consistently do great work. Also, Manda at the front desk is friendly and has great customer service.

Dec 07, 2024

This place is great , I drive over an hour to get my truck serviced everytime!

Dec 07, 2024

We have used Ratchet Brothers for several years and have always been satisfied with the service. Honest, efficient, and great customer service.

Nov 07, 2024

After calling four others shops within a certain radius of our home, Ratchet Brothers was the first who promised to waive the diagnostic fee if we chose to accept their quote. So grateful!!! Their quote was absolutely reasonable, within our expectation for the problem, and their system is so streamlined I could take care of all of it around my work schedule. Online quote, online payment, and a secure before/after hours drop off/pick up. My Toyota is purring like a kitten once again. Thank you, Amanda on the phones (thank you for not closing until 6!) and Ratchet Brothers technicians for your superior, professional, and fast service. Can highly recommend to all my friends.

Nov 07, 2024

Friendly, courteous service.

Nov 07, 2024

Honest prices and made sure the job is done right. Only place that I have found that did the alignment right with my lift and tires on Jeep Gladiator. Dropped it off and they called later and said would keep it overnight to adjust a couple more things in AM to make sure the alignment was done right. I appreciate their diligence and making sure quality work not quantity. Just moved back to Texas and this will be where I take my Jeep moving forward. The team their are all about their customers !!!

Nov 07, 2024

I just needed a state inspection but they were very quick and very friendly! I'll be going back :)

Nov 07, 2024

RB came highly recommended by the tundra crew folks. Ever since my first visit I've continued to bring our vehicles here for any of their needs. Never had to have anything reworked and they've always made everything clear. From part (un)availability to future maintenance or repair needs to consider. I don't expect to look for another shop in the near and hopefully distant future

Nov 07, 2024

What a great place! Glad to find a local place that is honest, great service, and great value! They handled everything easily with no surprises! Great customer service! Will be back for sure!

Oct 07, 2024

Great service and fast response. 👍

Oct 07, 2024

I highly recommend them for any auto repair. They are very fast, reliable, and affordable.

Oct 07, 2024

They did a great job on my truck

Oct 07, 2024

Trustworthy mechanics are hard to find. Sam and the team at Ratchet Bros put you at ease. I’ve had issues misdiagnosed by other shops Sam was spot on. He’s an honest, hard working family man. I have a lot of respect for Sam’s knowledge in the automotive world and the way he runs his business.

Oct 07, 2024

Excellent service. Reasonable pricing. Willing to heip honestly.

Sep 07, 2024

Always takes care of us great people

Sep 07, 2024

Best work and customer service--love this shop!

Sep 07, 2024

I cannot say enough good things about Ratchet Brothers. They really helped me today by giving me an honest assessment of my brakes and rotors. I had been driving around Fort Worth and Keller all day getting estimates and the estimates were all over $1,000. When I took it to Ratchet Brothers, they said that half of the stuff I was quoted for at the other places I went to didn't even need to be repaired on my car. Ratchet Brothers did the work that I needed done on my car in less than one hour and they saved me a little over $600. There wasn't a wait time and the staff there was very kind to me and patient with me. I felt genuinely respected. I wish the best for this small business and hope to bring more business their way. They genuinely deserve it. Also, as an aside, the lobby is really nice for an auto shop. It smelled really good, everything was super clean, and the chairs were very comfortable. I kicked my shoes off and read a book while my car was being worked on. Great vibes.

Sep 07, 2024

Seemed very nice on phone. I called 4 different times over 10-12 days for a quote. Never received a quote by text or call. I finally gave up. Just not professional. Seemed like their work under reviews was good but I can’t get a call or text to know. Most people do not or can’t wait 10-12 days for a call back or text. Yes responded 12 days later after 4th call and review.