RAW Wheels & Tires

Nov 13, 2024

These guys know what they’re doing. They gave us several options to pick from and got my ride right. Thanks RAW team!

Aug 27, 2024

Would not recommend this place to anyone. Communication, customer service and professionalism is zero to none. I purchased rims and tires from this establishment and was originally misquoted with an $800 difference. I should’ve known that was a red flag but I continued with the purchase. Upon installation they couldn’t figure out how to calibrate my tire pressure system and sent me on my way insisting that they would calibrate after a certain amount of mileage. I returned weeks later with the same issue and it took over two hours for a resolution only for the sensors to fail about a month later. After informing them about the issue they booked me for a time slot that could not be fulfilled due to heavy business. I chose to monitor the tires regularly to avoid returning however I hit a pothole and have a road hazard warranty. I called the shop to inquire about getting the tire replaced and they again booked me for an appointment that could not be fulfilled this time because they did not have my specific tire in stock, which could have been communicated when I called. The worker assured me that he ordered the tire ( Monday) and would call me the next day when it arrived ( Tuesday). I never received a call on Tuesday and had to continuously call the store all week until the tire arrived ( Friday). I called the store on Friday to check the status on the tire that I had been waiting all week for, and instead of answering my question the worker chose to be combative. All I asked was if my specific tire had arrived and he told me yes without even knowing who I was. I then asked him if he knew who the tire was for and he responded with “yea I know what the tire is for, its for a car.” Which is not what I asked. After we passed a few words I chose to end the phone call because it was extremely unprofessional and uncalled for. Once I get my tire replaced as per my warranty I want nothing to do with this place.

Jun 27, 2024

I guess they figured I wouldn’t be able to pay for my rims cause they did not want to help me at all they just said call on Monday I did and never received anything back I had to call them smh.

Feb 27, 2024

Go by to see Cas. He is super friendly and knowledgeable on what rim goes better with what car. Got me looking right in these streets.

Feb 27, 2024

My man Cas took care of me. This my second set of wheels buying from him. I recommend anyone to go there if they in the market for rims and tires.

Jan 27, 2024

Absolutely LOVED MY EXPERIENCE!!!! Amazing staff

Jan 27, 2024

Helped find the best price and right tires

Jan 27, 2024

They took excellent care of me and worked hard to exceed expectations

Nov 27, 2023

Absolutely disgusted with this establishment & its workers. Returned tires & had old ones put back on. After waiting 3 hours we leave only to have to get off the interstate because they did not air the tires. We were almost killed!! Not only did they fail to air the tires, they did not align them and did not put all the lug nuts back on!! We're still trying to make it home, the car is shaking horribly & we called them to let them know the issues only for them to tell us we can bring it back but we'll have to wait.. DO NOT DO BUSINESS WITH THESE CHEAPSKATES! It's not worth your life

Nov 27, 2023

Cas was super helpfully and hardworking ! Will definitely be back with my other truck .

Nov 27, 2023

Great customer service the employee named Cas was very respectful and had a great attitude at all times

Nov 27, 2023

Great service pulled up today for a little help and the manager Tai Beard went above and beyond. Recommend 10/10 definitely gonna do business here again

Nov 27, 2023

Okay so I got my tires stolen while visiting Houston for a few days. & I was desperate for a set of wheels so I could go home. A friend told me about RAW now I need to tell y’all. So CAS at this location was so so so amazing, he helped me get a set that looks similar to the originals. He went out of his way to make sure I walked away very very satisfied. & he really hooked me up. CAS at RAW deserves a raise!!! Thank you CAS!!!! ( pics: OG’s vs. new ones )

Nov 27, 2023

Smooth process and very good customer service. The prices and paperwork was very transparent and affordable on my terms. Shoutout to Tai and Cas for the great customer service and for helping get new rims and tires.

Nov 27, 2023

Thank you so much ! These guys have great customer service and are very understanding in hard times. I will be doing business with them again !

Nov 27, 2023

They were professional and informative.

Nov 27, 2023

This place is run like an irresponsible group of employees with a mob mentality. They literally harass you and tell you that you’re irresponsible and unprofessional for not paying your bill on time. Well my wallet got stolen and everything that was on auto pay got messed up due to switching cards. I own my own business and actually do the same thing as these people but with other merchandise and I would never ever treat someone the way these people have treated me. Especially with TY being a racist and the district manager Chris not ever answering his phone like an area manager should be doing. The whole Company is now a joke to me till someone can renew my hope for them. Horrible service. Horrible Experience.

Nov 27, 2023

Bad customer service and they are races I would never come back her I don’t recommend this place

Nov 27, 2023

Does not matter how loyal you would be and pay off your first set of wheels in 110 days. Go to get another set of wheels but the cost would have been difficult to pay off in the allowed window. So they were okay to return them because it’s policy. A couple months later things get better and go to get a set for a new car purchase. Was ignored and said they recommend to use some other company’s. Well…. We did and XCLUSIVE took care and went above and beyond. I recommend to check them out. Has a new shop in Montgomery and one in Houston.

Nov 27, 2023

Good customer service

Nov 27, 2023

Got some brand new tires put on my car on Friday.Get on the freeway this morning car shaking over 60mph They didn't balance my tires right

Nov 27, 2023

Got wheels and tires here a couple months ago. Easy process, friendly staff, and awesome service. Would shop here again.

Nov 27, 2023

I loved this place Cas Martinez was very helpful, and very kind definitely customer satisfaction, will recommend this place 100%.

Nov 27, 2023

Kash was amazing when I first got my tires!! I wasn’t able to afford them anymore and Eddie let me bring them back. I highly recommend this place for tires. They are VERY understanding :)

Nov 27, 2023

Their tire technician is always out. I honestly don’t know how they sale rims and tires smh

Nov 27, 2023

This location did not or could not assist me. I traveled a few miles more to a location near interstate 10 and got exactly what I was looking for.

Nov 27, 2023

great customer service this location probably has the best rims i’ve seen from any store i been too

Nov 27, 2022

Cas was amazing. The service was great! I had to come in today due to my 4 tires & rims were taken off of my car. Everywhere I called and the places I went to they were no help whatsoever; I then arrive to RAW wheels and tires and my experience was pleasant. With their customer service, they put their feet in the other person shows and they try to help the best they can. I appreciate them understanding!

Nov 27, 2022

Casimiro Martinez is a great manager at this place and he helps me out with good deals great customer service and I will definitely referral someone to your shop and whenever I get a another car I will come here again

Nov 27, 2022

Casimiro is a really helpful guy and very nice ,he is very good and patient at explaining everything as well as making sure everything is done properly and explained well. Definitely recommend going with him!

Nov 27, 2022

Casimiro was very helpful with my visit. He made sure I knew everything that was done to my car and explained everything. I recommend going to him if you want everything done right!

Nov 27, 2022

Had a drive from Washington state to texas, had a blow out and ready for all 4 new tires. RENT A TIRE was amazing experience working with other locations to get them to me. Cas MTZ very outstanding and knows how to explain everything perfectly. Knows he's job and what's best. So happy my silver wolf will have new wheels

Nov 27, 2022

I worked with cas and he’s very helpful and helped me the best way he could . Very good customer service. Definitely would refer people to this company !! They will work with you !!

Nov 27, 2022

If I could rate this a zero, I would, but here we are & I never write reviews, but this one is needed. The way the TIRE TECH treated me while I was trying to get information from a purchase I made, last month. Didn’t know he was a tire tech until AFTER a different rent a tire manager called the store. He couldn’t figure out the answer to my question and tried to get aggressive with me, and i couldn’t believe what I was hearing, luckily I was in another Rent-A-Tire getting information while I was getting disrespected for no reason because he couldn’t find me in the computer system. I couldn’t believe the way he was talking to me, so I decided to put it on speaker and the manager heard the way he was speaking to me, I asked him what’s his store number at least FOUR times and he rudely said “I’m asking you a question, you don’t ask me anything”(He’s a tire tech, why was he on the phone) he had no phone etiquette once so ever. So I ended the phone call and the manager called and he spoke rudely with her and denied anything I said, so she asked for the MANAGER and he said “he’s at lunch” so she called back on the store cell phone and the manager Todd answered and said he was right there while he answered and said “I didn’t hear him,” but didn’t you say he was at lunch!? They are so RUDE!!!!! The manager made it worse, an email was to district and I would love feedback— I been with R-A-T for 7 years and from that phone call alone I will NOT be back & I’ll never refer anyone here until that matter is fixed. Bad communication skills just lost you a good customer!!