RayMo Car Care Experts

Sep 07, 2024

I used to swear by this place. Although the work wasn’t always completed properly I appreciated the small business atmosphere. To their defense I hit a deer and wasn’t able to get my car fixed due to my crappie insurance. The car has been sitting for 8 months and I have tried to make a reasonable agreement to pay for storage fee but they are charging me 15,215 in storage alone and have done no work on my car and now are filing for my title. Ray is not a good or honest person. And after being screamed at today have sought legal representation. Please bring your car else where they are not good people here

Jul 07, 2024

These guys are great. They service 2 of my cars and always checking up on them to make sure they’re good. They do wonderful work!

May 07, 2024

Very happy with job. Thank you

Feb 07, 2024

Absolutely love the customer service and work done here! Jake is the nicest guy and this place never tries to upcharge me or tell me my car needs more work than it does just to get more money out of me. Always timely and in & out within an hour or so. Highly recommend!

Feb 07, 2024

I usually avoid visiting auto shops, as dealerships and chain locations often seem to engage in dishonest practices. However, I have found a trustworthy alternative in RayMo Car Care. This family-owned business is run by genuinely honest and helpful individuals. I wholeheartedly recommend this auto shop to all my friends and family.

Feb 07, 2024

I visited RayMo Car Care Experts for car repairs, and unfortunately, I had a highly disappointing experience. Not only was the service of low quality, but it also came at a significantly higher cost compared to my previous trusted shop. To make matters worse, the issues with my car were not properly resolved despite the charges I incurred. When I confronted the person at the front desk about the subpar workmanship, their response was both dismissive and rude. It left me feeling uncomfortable and unheard as a customer. I even took the extra step of reaching out to their main office through a letter, expressing my concerns and seeking resolution, but regrettably, I never received a reply. This lack of communication only added to my frustration. What troubles me further is the apparent discrepancy between the positive reviews I found online and my personal experience. Based on my encounter, I question the authenticity of those glowing reviews, suspecting they might have been posted by the shop itself. Considering my ordeal, I strongly advise fellow car owners to exercise caution when considering RayMo Car Care Experts for their automotive needs. I would recommend exploring alternative options and seeking out reputable shops with a track record of reliable service and genuine customer satisfaction. It is my hope that sharing my experience will help others make informed decisions and avoid similar frustrations.

Feb 07, 2024

Raymond and his ram are fantastic. Quality service that you cannot find anywhere else. He has worked on my Ram 1500 and Ford Escape when others turn down the repair. I won't be calling anyone else for little or big service

Feb 07, 2023

I found RENEWED hope for my auto repair just off New Bern Avenue at New Hope Auto Service. Every time I turn my ignition, or sit at a light with my car purring like a kitten - I personally thank Ray for going to bat with CarShield for me and not giving up. My Suzuki with 40,000 miles was all but dead until Ray advised me to not accept defeat - he could get her running - and he did rebuilding her. CarShield paid $4200, and they did not want to at first, but how could they argue with a 30yr certified expert mechanic? I also paid my hefty share as a bartender but that’s because I trusted Ray’s no nonsense professional advice. If you want renewed hope - give New Hope Auto Service your business. They don’t lie to you. Sincerely - Jamie Montoya

Feb 07, 2023

Ray and all the tech’s are extremely professional and always willing to help. Today I had my oil and filter replaced. I asked if they could take a look at my driver’s side brake lights. Ray and James ended up replacing them because I had put the incorrect ones in the car. Thank you for going the extra mile on my car.

Feb 07, 2023

Beware of fake positive reviews! I’m an engineer and understand when a mechanic overcharge for a car repair. They charged me nearly $1500 for a job that was half the cost. They refused to show me the parts they claimed they replaced on the car and did poorly on the alignments. When I confronted him (I don’t remember his name) about their mistakes, he started shouting. I didn’t feel it was worth arguing and left the shop. I’ll take my car to another shop for a proper fix.

Feb 07, 2023

Extremely helpful and hospitable. Will for sure be returning.

Feb 07, 2023

We received a low quality service for significantly more cost than the previous place we used to go.

Feb 07, 2022

Great service, great prices, always get me in when they say they will. Have used them for years and always feel comfortable that they do the job right

Feb 07, 2022

My old Toyota truck started having trouble when I happened to be on New Bern Avenue, and I knew I had to get it fixed right there and then. I called around to a few places in the area and they all told me the same thing: Sorry, your truck is too old. Then I called New Hope Auto Service, and they said I could pull in anytime that day. My heroes! They were upfront about the problem, and also pointed out another urgent repair - and SHOWED me what they were talking about, so I knew it was necessary. Thank you, New Hope!

Feb 07, 2022

The staff was so very friendly! I had a little electrics issue with my vehicle after spilling Starbucks in the console area. I really appreciated how kind the staff were… and thankfully it was not incredibly pricey! I highly recommend.

Feb 07, 2022

They saved me around $1400 from an estimate I received from some place else.

Feb 07, 2022

They were wonderful! I had a nail in my tire and needed to get it patched. Every other place I called told me it would be around 1.5 hours. New Hope had me in and out in less than 30 min. Everyone there was super friendly and helpful AND it was less than the other places had quoted. Definitely recommend them!

Feb 07, 2021

Fantastic mechanics! I thought we only had one problem but had suspicions of others and they confirmed it all. They were professional and kind, took photos as they repaired so we could see what was going on, and most importantly they were priced fairly. We will definitely be going back for any of our car needs!

Feb 07, 2021

I'm always impressed with the service here. These guys take the time to go over everything I am concerned about, call me promptly with a full report on what needs attention and what doesn't, with fair estimates for the needed work. Everyone is professional and friendly; a hassle-free experience. Thanks again guys.

Feb 07, 2021

I've been here for years and won't let anyone but NHAS work on my 1996 Honda Civic. Ray and techs have always been the best. They don't oversell and as a matter of fact Ray will do his best to save you money. One example is something in my clutch went out causing my car not to start about a year ago. Instead of selling me a new clutch, he got in up there to replace one small part which cost me around $200 saving me a lot more money than a new clutch! I've had no problems since then. I have AAA and don't live nearby. When I need a tow about once a year, AAA suggests a mechanic a mile away. I tell them no. I'm going to Ray. For those of you who've left negative reviews, I'd suggest instead of writing a review first, talk with Ray. He'll do his best to fix the situation.

Feb 07, 2021

Ray at New Hope Auto has been my mechanic for multiple vehicles for a few years now. He is an honest, straightforward guy and has always done fair by me. For example, I had to have a transmission rebuilt. Ray warrantied the work about a year later, there was a problem with the new transmission. Ray arranged to have the transmission rebuilt/replaced at no cost to me. I have had numerous other situations like that where Ray has looked out for me. I have been very happy with the service I have received from New Hope Auto.

Feb 07, 2020

Great communication, great prices, and great result. Very pleased with my service at New Hope!

Feb 07, 2020

I came in looking to get a diagnostic ran on my car to figure out what was wrong and an estimate on how to fix it. My husband is pretty knowledgeable about cars but didn’t have the time to fix himself. We had the diagnostic ran and were told the VVT solenoids and both O2 sensors needed to be changed. We were quoted over $900. My husband and I decided to do our own research and realized this quote was extremely high for parts and labor. We took it to another shop for a second opinion and the only codes that have ever popped up on my car was for the VVT solenoids, nothing about o2 sensors! New Hope wouldn’t give me a written estimate or codes for a reason. They were obviously fabricating hoping I wouldn’t know any better. I ended up getting my car fixed for under $250. I hate to think that people take advantage of others like this. Please do your own research before letting them do any work!

Feb 07, 2020

Wonderful independently owned shop! Fixed my tire without charging me after having a rough morning. They were also very knowledgeable and answered my questions. AAA across the street tried to make me spend money on a new tire even though mine could have been patched. Two tow trucks later I found this place. I give my thanks to Ray and his crew!

Feb 07, 2019

BEWARE!!! This sole proprietorship business is a rip off. My daughter car would not crank after she pumped gas at the Exxon beside this shop on Christmas day. We contacted New Hope Auto Services about looking at the car. In the beginning they were very kind and made me feel like they were good and understanding people. I spoke with Ray not the owner Ray Moore. He stated that if I paid for the diagnosis and agreed to allow them to fix the car that they would be nice and hold the car 30 days to give us time to pay the $796 quoted estimate to get the car back in running condition. Around January 25 my daughter paid the remainder invoice and drove the car to her home which is less than 5 miles. When she came back out to pick her child up from daycare the car did not crank and still has not cranked since then. She, her boyfriend, and I have called the shop on numerous occasions letting the shop know that her car is still not cranking and hasn't since she left the shop. I personally have been told by Ray that the owner Ray would call. Here its been at least 2 weeks and we still haven't heard from ANYONE at the shop. They took her money and the car has not cranked since. Don't use this company. I am also filing a complaint with the attorney general. BEWAREof their business practices here

Feb 07, 2019

Disappointed. Had spark and coils done. Had to get spark plugs and coils done a day later at BMW Southpoint because the car drove the same way when I left. I really don't have just $1,300 to give away. I trusted you and your staff to repair my car. Lesson learned.

Feb 07, 2019

I have been taking my car to them since moving to NC and I am always satisfied when leaving. My father recommended them to me and now, I recommend them to everyone. They are reasonable, good, and have excellent customer service. You don't feel like just money walking in there, you feel more like family. Ray and Neil will work with you to make sure that you are up and running for a fair price.

Feb 07, 2019

I’ve been coming here for a few years and they always take great care of our cars. I’ve come to trust them and their workmanship, and they have proven themselves to be a top-notch, fair priced, high quality auto repair service. Ray and Neil are excellent mechanics, and I look forward to being a customer here for many more years. I never write reviews, but I seriously recommend this place to anyone looking for a great auto repair shop. Service is timely, friendly, honest, and they take the time to explain what is wrong with the vehicle and why certain repairs need to be done. This business is truly a gem in Raleigh!!!!

Feb 07, 2019

They do not deserve even one star. I had my 2007 Honda Accord towed into the shop because it wouldn’t start and it had a flat tire. I received a phone call saying the car would need a new engine. Not wanting to invest money into a new engine for that car, I decided I would scrap it. So far, so good. Then, when I went in to ask about selling it to the shop for parts and salvage, I was told all they could do was not charge me the $164 for the diagnostic test, and the tire patch. This is when they lost my respect. They blatantly took advantage of my situation and completely ripped me off. There’s no way that vehicle was worth a mere $164, but since I already knew I would be getting a new vehicle soon, and I had to return to work-I decided to hold my tongue on that matter. Get this, when I went to my vehicle to retrieve my belongings before basically giving them a free project car, I noticed the tire was STILL FLAT. After the “transaction” The man I dealt with then proceeded to tell me to come back anytime once I get a new car. Was he trying to make me laugh?! No, thank you. I wouldn’t tell my worst enemy to set foot in there. I am writing this review solely for the purpose of letting the public know that this place WILL rip you off if an opportunity arises. They also couldn’t tell me what was wrong with my engine besides “I needed a new one.” I would watch this company closely, as I would hate for what happened to me to happen to anyone else. Never leave your mechanical child with this crook establishment.

Feb 07, 2019

What a nice, honest, hard-working Family! Our RV broke down on the way through this area, we knew no one who could take a look at it, let alone work on it. Dean's Wrecker Svc suggested this business, and New Hope Auto jumped right on it. THANKS, folks - you made a couple of Florida friends and we got to meet a great NC Family, too.

Feb 07, 2019

excellent work!!! I got my car serviced in a timely manner, no problem at all! they fixed my honda accord for a low price with great customer service and they even explained it so i could better understand my cars problems! overall great business!

Feb 07, 2018

Always friendly and nice. Come here all the time for work and advice. Would highly recommend

Feb 07, 2018

Combine quality work with fair pricing, you cant beat these guys. They are the best around. Period. No bs, no cheats just honest good work.

Feb 07, 2018

Julian is the MAN!!! Customer service skills on 100,000%. Definitely will tell you the truth of the issue that's wrong before you even say " I need this fixed". He will make sure that's what you need. Trust Julian. He's the man for the job.

Feb 07, 2018

Thanks Neal. You did an excellent job on my car today on my Honda Accord . I will always go to New Hope Auto Service. Their work, prices, and customer service is excellent.