REAL Automotive and Performance

Dec 05, 2024

Has been my go to shop since we moved into the area!

Dec 01, 2024

They took real good care of my daughter at half the price

Nov 29, 2024

In October of 2024 I was on a road trip with my 1929 Model A. I had driven to Bartlesville, OK and was on my return trip home. When I was driving from Kansas to Colorado Springs I developed an issue with my 4L60E transmission. My transmission controller would lose power when I would hit a bump and it would shift out of overdrive. I would hit another bump and it would shift back into overdrive. I purchased the transmission from Gearstar Performance Transmissions, so I called them and asked them if they knew of a shop in Colorado Springs that they might recommend to diagnose the problem. They recommended Real Automotive and Performance. I called and spoke with Jake the Service Manager. Jake was very accommodating and worked me into their schedule to see if they could find the issue. I was on a tight schedule and they didn't have enough time to properly diagnose the problem. They thought it might be a bad ground issue and repaired that and I went on my way. After driving a few miles it became apparent that the issue was not a ground wire problem. I left the car at a friends house in Colorado Springs and flew home to go get my pickup and car trailer. I made an appointment to bring the car back to allow Real Automotive do more diagnostics on the car. Jake was an absolute pleasure to work with. He assured me that they would find the issue. Liam was the technician that was assigned to the job. This is not any ordinary car to work on so he had to spend time familiarizing himself with the wiring of the car. After spending a few hours diagnosing, the issue was found. It was a problem with the wire that powers the transmission controller. Liam repaired the wire and the transmission is working properly again. I was impressed and grateful for the fairness, honesty and integrity of my treatment. The charge for service was very reasonable and I was extremely impressed with the experience and knowledge of the technician who worked on my car. This shop is run with the highest level of professionalism, honesty and integrity. I highly recommend them!

Nov 15, 2024

I take all my vehicles here for the best service every time. Very honest & reliable for a quick turnaround. They offer complimentary drinks and have a very comfortable and cozy waiting area set up with hulu, Netflix, etc to help the time pass if you are waiting.

Nov 15, 2024

Very professional and on point. Fair pricing on what they do.

Nov 08, 2024

I have nothing but positive things to say about my first experience with REAL A&P - I like working on my own car as far as I am able, but when I recently failed a diesel emissions test, I decided my car needed a fresh set of eyes looking at it - the good folks at REAL performed a full diagnostic and reported back to me with results within a day. I was given a verbal rundown of all issues discovered, PLUS a printout of the same including an online link for my convenience. The highlight of my experience was when I was asked "Would you like for us to take care of any of these while your car is here?" This alone puts REAL head and shoulders above most repair shops; I live on a budget, and to be able to select what services I want performed is very gratifying. It allows me to determine a time in the future to schedule important repairs when it works for ME. I will be back to do just that, as the staff have won my confidence - color me impressed! p.s. - I was given a quote for a repair I selected, and that was the price I paid when I picked up my car - NO surprises.

Nov 06, 2024

Attention to detail and making sure I was happy with the alignment and price. The laser alignment machine made sure my van was in top working order Great customer service and had an amazing waiting room.

Nov 06, 2024

I have not had my vehicle serviced here, yet. However, the customer service and detail it contains are second to none. This is so important to me, as I feel it's often overlooked, especially in the auto industry. I will absolutely be returning for future service.

Nov 06, 2024

I really appreciate Real Automotive & Performance for assisting me with my 2022 mini cooper - I needed both an oil change and a brake fluid flush, which they completed quickly. I will return in the future at the 30k mile checkup for additional maintenance services for this vehicle. Thanks again. 💯

Nov 06, 2024

I went in to have my brakes inspected and the staff was very knowledgeable, friendly and courteous.They got inspection done quickly and informed me of some maintenance issues that will need attention in the near future. When it’s time for the repairs, I will definitely take my car back to their shop. Thank you REAL Automotive for taking such great care of me and my car!!

Nov 06, 2024

You all did an amazing job solve my Tesla Model S irregular tire wear problem. Fast and efficient and even offered to change my hepa air filter you noticed was in my frunk.

Oct 06, 2024

I do NOT do reviews or surveys but these people went above and beyond! I had called a few places that seemed to have no interest in working on my car but these guys took the time to help me from the very first call. I cannot brag enough about their prices and their service. Hands down the very best shop I have ever been to!!

Oct 06, 2024

Seemed good at first, high ratings, friendly, polite. One day job turned into 3 days (radiator and water pump replace). No communication. No phone call. I showed up to pick up my truck, when they told me to, and they said it will be another day. Super disappointed at the total lack of communication internally and w their customers. I don't recommend unless you have unlimited time and no where to be. Also saw other walk in customers who seemed to be taken care of despite not meeting their self imposed deadlines. Super sad as I wouldn't have scheduled w them had they told me it would take 3 days.

Oct 06, 2024

Very pleased with service and facility.

Oct 06, 2024

Very unhappy with the honesty of this company. I took my Audi Q5 in because the door that covers the gas cap had been pried open while being locked which had caused it not to close and latch. We took it in to just get an estimate on fixing the latch on the door. When I came back to pick up the car, they had quoted me $435 to fix the latch. I went home to discuss further actions with my husband and when I got home, I noticed the door was latched. I opened it, then closed it a couple of times and it worked just fine. I’ve waited almost a month to post this to make sure it working wasn’t just a coincidence. But it still is working as it should. So the office tried to sell me on replacing it after the mechanic had looked into it and fixed it without it needing replaced. It’s hard to believe that the mechanic and the office had miscommunicated because they went into detail how they had to order the part from Canada. Be cautious when taking your car there because it seems like they will try to make you pay more and replace something that they can easily fix for a lot less.

Sep 06, 2024

Best place I've ever been knowledgeable, professional and very respectful to their customers I highly recommend to anyone for repairs nothing like other places I've gone simply put the best!!! 👍👍

Sep 06, 2024

Friendly efficient service at a good price. I will definitely be back. Thank you

Sep 06, 2024

I don’t even know where to begin! This place is fantastic. Don’t try to upsell you or tell you that you need to have specific things or parts that your vehicle HAS to have, and do things in a timely manner and get it done quick and efficiently, and even work with extended warranty’s for vehicles. Sarah and Jake are the most reliable, honest, and trustworthy mechanic shop in the city! If you need help with your vehicle, I definitely recommend coming here to fleet things fixed and wouldn’t second guess going anywhere else. THANK YOU JAKE AND SARAH!!!

Sep 06, 2024

I was passing through town with no opportunities to be a repeat customer but these folks jumped in and did some great work getting me back on the road. I had had the same thing fixed earlier in the trip and it failed again. They're conscientious fix that cleaned it up held out permanently. I highly recommend them for any locals that need good work done.

Sep 06, 2024

So glad to have finally found a reliable and affordable autoshop. Their customer service is top notch and they communicated with me through the entire process. I brought my 99 4Runner in to get the clutch replaced and diagnose any other potential issues. They gave me recommendations on what to get fixed based off of severity and let me know what issues could wait to be serviced. The clutch repair didnt go perfectly, but they informed me of the issue of the new slave cylinder leaking and attempted to replace it in a timely manner so i could get my car back. Unfortunately it was still leaking a little when i got it back causing the clutch pedal to sometimes not come back up all the way (which didnt happen when they test drove it). When I took it back in to them they made me a priority and tried new fixes to solve the issue and replaced the master cylinder for free! I would highly recommend this autoshop to anyone looking to get their vehicle repaired. These are mechanics you can trust and customer service you can rely on!

Sep 06, 2024

The folks at Real Automotive & Performance are top notch. They did a great job on our vehicle and were excellent at communicating with us on the work being done.

Sep 06, 2024

They communicated the whole time an worked with us throw are issues

Sep 06, 2024

Trustworthy, expert and affordable mechanic shop. They treat you and your vehicle with care and respect. Highly recommend! Knowledgeable of performance ICE vehicles and Teslas, too.

Sep 06, 2024

i can't recommend these guys enough. i had trouble with my fiat on a roadtrip and these guys helped me on a pinch and they were very friendly and professional too! I'm considering coming back to Colorado springs just to get my car serviced here.

Aug 06, 2024

Excellent job on my BMW 6 series!! Installed my JB4 flawlessly!! As well as my dual turbosmart BOV!! Fantastic work! Great team and environment! Hands down will beat any price in town!!

Aug 06, 2024

Fantastic! Solved a year long issue that other shops could not properly diagnose.

Aug 06, 2024

I had taken my vehicle to another company. They said my air compressor needed replacing. Took my vehicle to performance automotive. They did a total diagnostic and found out my fuse was burnt out. Refilled my compressor. Gave me other diagnostic suggestions that needed to be done. I literally was in tears Because the other company had me so upset. These guys are awesome and I pray God continued to prosper and bless Pete performance automotive. I recommend anybody in Colorado Springs to take their vehicle to them.

Aug 06, 2024

Super easy and cheap oil change. I took my 2014 Audi S4 there. They let me drop the car off at like 1 and still pick it up the same day. I will report back when I have done more service on my car

Aug 06, 2024

Very good mechanics satisfied with the work that they did I would recommend this place to anybody

Jul 06, 2024

Breaks were installed on my mini cooper i bought from Germany and two auto places did it wrong. Real Performance Auto knew and understand what they are doing for my mini. Thank Goodness! Love their work. Thank you for taking care of my mini!

Jul 06, 2024

Brought in my Subaru for a broken turbo after it had been sitting around in a garage for awhile and they absolutely took care of me. Identified all the issues the same day I dropped the car off as well as providing my photos of everything they were seeing. They also provided me photos of other issues I was unaware of while doing a full inspection of my car. While I was not surprised my car needed a lot of work as it had been sitting in a garage for quite some time I did not feel like I was being sold on work I did not need, but rather that they were genuinely finding issue with my car that really needed to be fixed. When I finally came back to pick up my car and I started it for the first time it sounded so good. Went for a little drive and it drove better than it has in years. I will always be taking my car here for any and all work I need done in the future.

Jul 06, 2024

Brought my son's Subaru in for some transmission related work and they were AWESOME! Significantly cheaper than my other mechanic and the work was done perfectly. The front office staff (Sarah & Rayne) are great! They communicated with me regularly, letting me know exactly what was going on and the car was finished even earlier than anticipated. Will definitely use them again!

Jul 06, 2024

REAL differentiates itself by immediately building trust and confidence through their customer experience and communication. Great experience!! Great results!! R35 friendly.

Jul 06, 2024

The only place to take your BMW. They'll have me as a client for a long, long time. Personal touch, expertise, and the fastest in service. You can't beat a good local service center, but this company goes far above and beyond. The best service writer I've ever worked with, great prices... They can't be beat!

Jul 06, 2024

This is the most communicative auto shop I’ve ever used. We have been recommending them to others quite readily. Their prices are very fair and no surprises. I think they have done great work on our vehicles, even when they had to hunt down the problems. Everyone is professional and knowledgeable. I appreciate the Real Performance team!

Jul 06, 2024

Took my Subaru after dealership not able to identify the problem. They went put of their way to fix the things that the dealership didn't do and try to find the problem. I highly recommend them. They are very honorable and try their best to fix the problems.

Jul 06, 2024

Don't bring your BMW here! Words cannot express the rage! The staff is friendly, the office is really nice. Have my wife's range Rover ball joints were placed, no complaints. But they have some new BMW tech. Some automotive butcher who has no idea what they are doing. Add my BMW X6 spark plugs done., no issues and a complimentary inspection. During the complimentary inspection. The new tech left my brake fluid cap off so I was driving around and my brake warning sensors went haywire, e-brake, brake, etc. they offered me a complimentary radiator flush, my fluid is supposed to be blue and alternative is HT 12 green. But that's not what they put in my vehicle. My experience in the military, that's good artillery driving track vehicles in an 88m the heavy equipment driver. So I am not ignorant to have vehicles operate or how they are maintained. I drove my vehicle even after shut off the vehicle is going crazy trying to cool the vehicle down, I thought it was a pump problem and so I said why is my vehicle running so hot. I decide to look in both coolant reservoirs. One is blue with a turbos are. But the main radiator system that's where it all went wrong. Whoever this tech is put in distilled water and that was basically it. My reservoir is below the fill line. The fluid that was in there was basically a little green fluid and mostly water. I don't even have the energy to go down there and have a heated conversation with the manager. Whoever this BMW tech is do not let them touch any vehicle that has a BMW logo on it. I have attached multiple photos. I have even decided to post a photo from good old basic YouTube that shows what HT-12 green is supposed to look like after it's been 50-50 diluted. Does this look correct to you?