Richards Car Care

Nov 23, 2024

Awesome place! Friendly and honest!

Nov 07, 2024

I took my car here and they told me that I needed my transmission replaced for $9k. I took it in for a second opinion at the dealership and they said they didn’t see anything wrong with my transmission. Don’t go here, and if you do make sure to get a second opinion.

Oct 07, 2024

Always happy for the great service and fast turnaround. We service many of our company vehicles here and continue to go back. The team at Richards are thorough, and do the job right the first time. Our van had a cooling system issue and we were resolved and back on the road with all of our preventative maintenance services done same day. Thank you guys for constantly doing a great job

Oct 07, 2024

Brandon and team are extremely professional. I had a friend refer me and I had a great experience. I highly recommend Richard’s Car Care.

Oct 07, 2024

Dropped my Honda Accord off at the company’s parking Sunday morning and left the keys in a special secure drop area. Called the shop Monday and spoke with Matt. He picked up the phone a few times during the day and checked me out at 525pm. The work was done professionally and I feel my flat tires were properly replaced and my car serviced as needed. Their prices are quite competitive and their work staff was amazing. Including Matt who was anticipatory, communicative, personable, committed to excellence and patient. I highly recommend Richard’s for an experience that will make you return in the future like I will Thanks everyone at Richard’s. Steve, Edmond, OK

Feb 07, 2024

Pretty pricey. $1175 to diagnose and replace a starter. Many others quoted under $600 when I checked around afterwards.

Feb 07, 2024

Professional and friendly service people doing excellent work.

Jan 07, 2024

Great service

Jan 07, 2024

Very professional and excellent service Far exited my expectations

Dec 07, 2023

Ac issue needed 134a freon charge first quoted 1700 to replace condenser wife said no then they came back with 400 to charge the ac with the cheapest refridgerant. Parts total 104 labor 358 for less than 1 hr labor and didnt even go on the lift. They took advantage of my wife and im currently looking into reporting them to authorities for fraud

Dec 07, 2023

Always professional

Dec 07, 2023

Excellent timely service. Knowledgeable staff

Dec 07, 2023

Had a flat that needed repair, Richard's was listed as a Goodyear Service Center. Told them I had a flat that needed to be fixed with the road side hazard, but if the flat could not be fixed, my replacement warranty would allow me a new tire. Dropped the tire off got the call and ended up paying $45 dollars because they said Goodyear has burned a bridge with them and they dont work for free. If they had just told me before I would have gone somewhere else, ANYWHERE else. Instead I was out $45 and laughed at, they are S l e a z y....

Dec 07, 2023

I always use this shop for major repairs and maintenance and so does the rest of my family. They do honest work and are always reliable. They have a nice waiting room if you have to stay. I would recommend calling ahead if you can because they are popular but they're popular because they do solid honest work. Also, as a woman, they've never tried to speak over me, take advantage of me, and listen to what I'm actually saying. They'll talk to you like a person.

Dec 07, 2023

I had my 2005 bmw M3 repair there and the problem I had is the diff bolt broke off they replace the bolt and the person install my rear differential bolt incorrectly and I went there to talk to the manager show him the pic as proof he said that I bought it there for a reason I said yes to get it repair and I paid for the service not a half as job. Who ever that mechanic was uses 4 washer and the diff thread was in bad shape. Lucky for me I decided to upgrade the rear bushing thanks to Matt at hauas took the photo of the bolt in the diff with 4 washer on it. Because of the bolt being install incorrectly causes the diff to make a weird noise when I accurate. The manager made it seem like I bought the car to someone else and blame them for it then said he can't go by what I said and the car is not there for them to inspect and the picture I provided. Warning do not trust there work because I learn it the hard way.

Dec 07, 2023

If you want rude customer service, THIS is the place!! Had an almost low tire..stopped in and asked if they could add enough air to get me home..man at counter was leaning on counter and barely grunted. It was 45 minutes til closing so guess he didn't want to help some old person. I asked "which bay" and he replied "you can figure it out" as he walked away..i went between bays til a very nice employee hooked up the pressure gage to the hose....he was HAPPY to help. How can they stay in business?? Don't trust them!

Dec 07, 2023

Quick service when we dropped in, nice waiting room, explained to us clearly what was wrong with our car

Dec 07, 2023

These guys have now taken care of three of our vehicles. Whenever we drop off in the morning, it's always done the same day. They do great work, and the pricing is fair. It's obvious they want to earn and keep your business!

Dec 07, 2023

They have seen my family through 1 truck and two cars. The guys will give it to you straight. "Yes ma'am, it's a ladder."

Dec 07, 2023

This is a wonderful family-owned business! I took my car here because it was shaking when I drove it, and it turned out to need a big repair. I wasn't expecting the repair to take so long, and I would have had to wait for hours at the shop with my nine month old baby for it to be done, but the employees kindly offered to drive my son and me back home and pick us up again once they were done with my car. I was so grateful, and my car is all fixed up now!

Dec 07, 2023

What a poor service! I waited for 4 hrs over a flat tire.

Dec 07, 2023

Great family buisness with talented mechanics and affordable prices

Dec 07, 2023

I didn't even go in the store. I called and the man was so incredibly rude, and wouldn't honor my free Goodyear tire network rotation (that I paid for when I bought the tires), so I won't ever be using this car shop for anything. It's too bad because I would've also spent money on a few things like brake inspection, alignment, and a new accessory belt...their loss. I will go to the other Goodyear dealer in Edmond that has 4.6 tlstar reviews!

Dec 07, 2023

I was about two seconds away from a shredded tire and by the time I realized, I was able to scoot over to Richard’s from the gas station - The guys were super nice and able to get me two new front tires and an alignment all done within a few hours. They also gave me a couple pricing options. Car is now driving as smooth as glass!

Dec 07, 2023

Incredibly rude, and clueless...

Dec 07, 2023

This place is truly unethical. They have a really bad reputation for making you think you need a bunch of work done when you don’t. Happened to me, but I declined and went somewhere else and was told I did not need those things done. It’s a shame they treat people this way. Read the reviews to see that it is happening over and over to people.

Dec 07, 2022

AC quit, needed new fan motor and relay switch for my 2008 Honda Ridgeline. Fixed in half a day at fair price. Gave me a ride to work, I drove home with cold air.

Dec 07, 2022

Called and spoke with someone in the office at Richards Car Care couldn't catch there name. Asked if they would be able to align my welding truck. Gave exact description and specific details on weight, width, and length. Was quoted $140 before taxes. Took off work and drove an hour burning up fuel that is already overpriced to get told once I get there it would be $260 because it was bigger than they expected. Not sure how they came to that conclusion after the exact detailed description I gave them on the phone. But whatever, thanks for trying to take advantage of me and costing me several hundred dollars in lost time and fuel.

Dec 07, 2022

Do not trust those owners. Especially Brian and his brother Brandon. I took my 2021 Lexus in for an oil change and they quoted me $7,800 of work. Not only that, but they also left my oil filter loose and I lost alot of engine oil. I called one of the owners and they denied it.The oil pressure was extremely low. Took it to Lexus and was told all It needed was wiper blades a tag light, and they topped of my oil thanks to Richards poor quality work. They are scam artists. Please stay away from here I am just trying to help the next person.

Dec 07, 2022

It’s hard to know where to start. On 12/31/21 I took my car to Richards due to my “check engine” light being on. They ran a diagnostic and determined that my car needed $4k in repairs. That seemed unusual because there was really nothing wrong with my car. I took my car to a dealer and they ran a diagnostic that would serve as a “second opinion.” It turns out that all my car needed was a tuneup. That’s it. I have since sold my car and received a payment that was more than fair. :-) Don’t let Richards be the final word for any of your auto repairs. Get a second opinion. You’ll be glad you did.

Dec 07, 2022

Really enjoyed coming to this business today, it's across from my house and for a Fully Synthetic oil change it was right under $100. They were thorough and included al out of really nice maintenance checks like fluid flushes, tire rotations, balancing etc. Would recommend!!

Dec 07, 2022

Fixed the issue but charged $840 bucks for 2 hours of electrical labor.

Dec 07, 2022

I have had a hard time finding a reliable mechanic for larger jobs since I moved to OKC three years ago, but I've definitely found it now! I happened to work close to Richard's and took my Jeep in to have new tires put on. The process was extremely easy and Brandon and Matt were very communicative. I agreed to have my tire sensors replaced because my dash continuously read low tire pressure, but once they found out that the issue was actually my dash computer rather than the actual sensors, they issued a refund for the unnecessary parts unprompted by me. It was such a relief because it was unexpected and I really needed the money for something else, so I recommend Richard's Car Care to anyone that values integrity, honest, and prompt communication when looking for a mechanic. Thank you guys!