Rick Hendrick Toyota Sandy Springs Service Center

Nov 16, 2024

Expect to wait 2-3 hours if you don’t have a ride and windshield wipers that I was charged a crazy amount were installed incorrectly and had to be replaced a week later. Lounge is nice and staff is friendly but be prepared to spend all day there.

Nov 16, 2024

Upon driving into the service bay, Saturday morning, I was immediately greeted by service advisor, Andrew Bible. He made sure that my service requests were clearly itemized and properly addressed in a timely manner. Andrew was thoughtful enough to communicate closely with my sales partner, Stephanie Kroll. This attention to detail has really solidified my confidence in the Hendrick Toyota team!

Nov 07, 2024

Never coming back here Trash. I always go to the one in Buford and it is far better. It is further away but service and price are completely worth it.

Oct 07, 2024

Melissa took excellent care of me! She explained what I needed and the options I had. She custom services were top tier!! 👌

Oct 07, 2024

Modified review from an original bad experience Long story short: I had a bad experience in my first two trips here. In my following three trips, David R. and Greg H. made it right and went above and beyond both in level or service and the scope that they covered me for. I greatly appreciate their time and effort to make things right!! I’ll be back to see them.

Oct 07, 2024

Shout out to Alex Davidovici, he again could diagnose the problem with my Highlander just by my verbal description (and technicians confirmed it later), getting excellent customer service for all 5 years I'm coming here. Highly recommend.

Sep 07, 2024

They have always taken good care of me and their reviews hold up to the reality of it.

Aug 07, 2024

I had a great experience today. Jincy Rundle was very helpful and professional. She explained to me what kind of maintenance my car was gonna get. I went in and out without a long wait.

Aug 07, 2024

Jacob, the service was very great and he was very helpful

Jul 07, 2024

For any Toyota vehicles service needs see Alex

Jul 07, 2024

Recently purchased a 24 Corolla Ms.Q was my salesperson and she made the process painless and found the perfect vehicle to be my daily driver to get to and from work

Jun 07, 2024

Got bad experience with Hendricks Toyota in Sandy Spring two weeks ago. Was charged $100 for AC diagnostic, then $200 for a drain and service of the AC. There was major leak, they didn't drain, and stopped adding freon after 1 minute. I would have been fine paying for a prorated fee for the drain and service since they tried to do it, but it definitely wasn't done... This is not the first time I have issues with the service department, and they always come up with "valid" excuses. Won't even try to reach out to them, just taking my business somewhere else.

Jun 07, 2024

This dealership is scamming people! They would show you only the price of items not the total cost so you would agree with the maintenance service. Also, they try their best to sell you the service your car does not need. For example, they wanted me to do a fuel induction for a brand new car of 25k miles.

May 07, 2024

Walked in to just browse cars and left with the car of my dreams! Ms. Q was super helpful and knowledgeable. This is now the second car weve purchased from Hendrick Toyota and we are happy customers!

Apr 07, 2024

Greg Hawes was great! He was quick to get me in and out. During my visit he made to sure to communicate any additional issues in a timely manner. I appreciate the excellent service!

Mar 07, 2024

Dropped off my husband's truck on Friday to complete serveral of the recalls on the newer Tundras. Received a call this morning at 8am stating that the truck was ready for pickup. Since this was a warranty service, there was no change or balance due at the time of pickup. Arrived at the location shortly after 1 and waited for one of 5 service advisors call me over. they all will just blurt out that they are finishing up another customers paperwork instead of actual greeting for customers. After waiting a few moments, I was instructed to just see whoever I dropped the car with- I explained that I dropped it off on Friday and I don't see the person I dropped off with and that it was a simple pick up with no balance due. The lady then looked up my information and then said she didn't know where the truck was and just walked off with no other explanation. The other advisors would just kind of look at me and then eventually go back into the back office. The original lady came back and just pointed at a random truck asking if it was mine (it clearly wasn't) then said something like "oh it couldn't be that easy" then walked off again with no communication and started helping some other customers that had now come up and she never returned to me after that. I waited for over 40 minutes and eventually the advisor that checked me in on Friday was back and was able to get my paperwork (that was just ready and at his desk) and was able to pull the truck around. We had scheduled for the truck to be washed while there, it wasn't and there was 0 communication as to why not- nothing was maked completed as far as the recalls within our app, so the truck is still showing that it needs service. We called shortly after getting home releasing that the things in the app were not complete and the only response that the advisor over the phone gave was "oh if youre not happy, you can just bring it back real quick" The service advisor Gregory was great and helpful but all around the service department had the worst customer service I've ever experienced. From how they greet their clients, answer questions, communication, wait time, etc. I really can't believe the level of service and that the advisors were okay with a client waiting around for 40 minutes with the only communication being that they could not find the truck and then just going back to business as usual without giving the customer any communication.

Mar 07, 2024

Great Staff

Mar 07, 2024

Jennifer was very helpful and knowledgeable of everything in the lot. We were in and out with the perfect car in no time thanks to her help.

Mar 07, 2024

The car buying experience from walking in the door to driving out with a new car was great! Especially salesman Jared Denson.

Feb 07, 2024

I’ve been coming to see Dan Pistillo at the Service Center ever since I moved to Atlanta 3 years ago. He is great to work with! He is the only person I trust with my Toyota. Thank you Dan!

Feb 07, 2024

Daniel Pistillo has been my service contact at Hendrick Toyota in Sandy Springs service department for many years. I have had nothing but excellent service and help from Dan. He always works with me in getting my car in for timely service and urgent issues. Highly recommend him!

Jan 07, 2024

Jincy took care of everything I needed and did a wonderful job of communicating updates and being generally responsive. I’ll be back!

Dec 07, 2023

I am coming to this service place for 6 years and Alex is my regular representative! Alex always treats me right and takes great care of my corolla. Thank you

Dec 07, 2023

Increíble servicio de ventas de autos proporcionado por Michelle Bracho. Su conocimiento del inventario de vehículos y sus características fue impresionante. Michelle mostró una actitud genuina y amigable, lo que hizo que la experiencia de compra fuera completamente libre de estrés. Me ayudó a encontrar el auto perfecto para mí y facilitó todo el proceso. Definitivamente, es una vendedora de cinco estrellas que se preocupa por sus clientes.

Dec 07, 2023

Kevin is the man! In a world where excellent customer service is few and far between, Kevin most definitely is the few and far between. He is extremely helpful, kind, exudes good vibes, and makes the whole process seamless. This dealership as well as his customers are fortunate to have him!

Dec 07, 2023

Me compré mi Corolla aquí con Michelle. Super agradecido con la atención aquí en este dealer fabuloso

Dec 07, 2023

Alex in service is always a great help every time I come in.

Dec 07, 2023

Greg Hawes is amazing as always! I’ve only ever had great service at your location and will continue to come back because of Greg and his exceptional customer service!

Dec 07, 2023

Nicole is the best I have been working with her for over 10yr I only go to Nicole