Rick's Reliable Transmissions

Jan 07, 2025

It's unfortunate that I have to leave one star in order to write this review. If I could rate them with -100,000,000 stars I would. This experience dates back all the way to June 2024. They were the only shop around that was able to work on my truck's transmission right away. The first thing I noticed when we pulled up with the transmission was the fact that it looked like a junk yard/car dealership. There was so many vehicles there we didn't have a legitimate place to park so we just parked. Rick himself talked to my dad and I. He seemed to have an attitude but what old man doesn't? Anyways he said it would be a week and it'll be fixed. Well, a week turned into a month. After $986.00 we brought the transmission home. Went to install it and it wasn't fixed properly. If it was actually fixed properly it would've lined up and would've been able to be installed. They then refused to take the transmission back for a whole month. Now it is August 2024. My dad and his boss trailer the truck and the transmission back to the shop. Rick himself said he would get to it right away. Guess what? 6 whole weeks go by and my truck is still in the same spot it was when my dad and his boss unloaded it off the trailer. Rick just kept making up every excuse in the book as to why he couldn't work on it. My dad had to go up there and talk to him. He then started working on it. First, he said he had to redo the whole transmission. Then he kept finding all kinds of things that he just had to repair in order for the truck to even run. Now Rick is asking for more money, $2,000.00 more. He said he had to work on the transmission, fix a supposed oil leak, and fix the entire brake system in order for the truck to even run. My dad was calling the shop 3-4 times a week and every time Rick was supposedly with a customer or test driving a vehicle. The receptionist even claimed that Rick had constantly been calling my dad with updates. That's a complete lie. It is now December 20th 2024. A total of 5 months straight this shop has had my truck. Since when in the history of mechanic shops do they take 5 months to fix a vehicle? My dad has just gotten home with my truck. It ran and drove, but guess what? There's an oil leak that's so severe the entire truck was smoking, the transmission is NOT fixed and NOT shifting right, and the truck barely has any power to barely even drive. Why is it a total of 6 months and my truck isn't fixed? DO NOT TAKE YOUR VEHICLE TO THIS SHOP! They are scammers and liars! Now, I'm going to have to take my truck to yet ANOTHER shop. At least I know another shop will actually work on my truck and fix it! I REPEAT, DO NOT TAKE YOUR VEHICLE TO "Rick's Reliable Transmissions"! They need to change their name from "Reliable" to "Junk"!

Jul 07, 2024

I want to give a big shout out to Rick's Reliable Transmission in Crossville, TN. I traveled to Crossville from Western Kentucky with my grandson, pulling my camper to see my aunt. My truck started going crazy, ended up being a Transmission problem. Rick's got my truck Tuesday at 4:15, ordered the parts, (wrong parts showed up, his wife ran to Ford in Cookeville to pickup correct parts) got it repaired, and back to me by Friday. Remember, 4th of July was on Thursday and they were closed. Now, I'm ready to head home on Saturday. I'm overwhelmed of how honest and professional Rick's Reliable Transmission has treated me, I would highly recommend them to anyone with a Transmission issue. Thanks RM

Mar 07, 2024

Had a issue with my 2016 f150 transmission Ricks did a awesome job getting it fixed and very quickly

Mar 07, 2024

Rick got us a quick quote. So we didn't have to wonder all night if we were going to breach our budget. Also before fixing it they gave us 2 price options. Very Honest and trustworthy.

Feb 07, 2024

Got a second opinion on one of our work trucks from Rick another company said transmission needed replaced. They had me fixed for under $300 and within a day. Highly recommend 5stars!

Feb 07, 2024

Great service

Feb 07, 2024

Had an emergency and they worked very hard in a timely matter. The transmission was Very expensive but so far the truck is still running good.

Feb 07, 2024

Went in with a transmission problem expecting a very large bill. Rick suggested a much cheaper solution to try first. And it worked! Thanks Rick.

Feb 07, 2023

Does good work used him before.

Feb 07, 2023

Great service

Feb 07, 2023

He got the job dome quickly and it ended up being less work and less money than expected.

Feb 07, 2023

I had my first scary experience traveling out of state and having my transmission completely go out on me on the highway in Tennessee. I didn’t know where the heck i was at and I had my little one with me, causing me panic. Thankfully, i was able to coast my van off the highway and get someone to tow us to a car shop. The first car place didn’t even want to deal with my transmission, which i am thankful because it led me to Ricks reliable Transmission. I was already extremely upset and scared, because I didn’t know how i was going to get home to South Carolina, with my young daughter. Rick went above and beyond anyone i have ever met in my life! He took it upon himself to call enterprise for me while i was in tears, and he even made sure i got to enterprise and then his son even unloaded my travel stuff from my van to my rental!! I have never seen so much compassion in my life!! I made it home to SC and left my van with Rick so he could fix it and he got the job done!! I recommend him seriously. He has a big heart and he is a honest man. He doesn’t know it, but he has left a major impression on my heart forever and i will never forget what he has done for me and my 6 year old. I will forever be grateful and now i have a new transmission and fixed converter. Praise God. Thank you so much Mr. Rick.

Feb 07, 2023

Rick and his crew did an amazing job. We broke down and was 8 hours from home. They stored my trailer and truck with no issues. Very fast turn around and quality parts as well as great communication

Feb 07, 2023

Rick and his team were fast and honest and really saved our bacon when having an issue while traveling. I cannot thank Rick enough. Fixed our transmission and installed an aux trans cooler that made a huge difference when towing in the mountains of Colorado and Utah.

Feb 07, 2023

Rick and his team were wonderful! We had traveled from Albuquerque, NM to Crossville, TN, nearing the end of our 19 hour drive and started having "issues" with our truck. It was the Monday before Thanksgiving and Rick fit us in, took the time to look at the truck, diagnose it, and explain what our options were. He was honest, compassionate, and assured us we could get the problems fixed when we got home. Thank you Rick ...it is businesses like yours that keep us believing in America. Blessing.

Feb 07, 2023

While we didn't see him for service, I called Rick while we were on the interstate, about a transmission code that came on while we are on a road trip. He made us feel less stressed about severity of the situation and gave us some tips on checking the transmissions temperature while on our trip. Thanks Rick!

Feb 07, 2022

Called for appointment and information... Courteous, helpful, professional....

Feb 07, 2022

Could not have been happier with the service! We feel Rick went beyond what was required of him to fix our honda ridgeline and it is doing great thanks Rick for a job well done. We will be back when we need work done.

Feb 07, 2022

Fixed my truck right . Had to wait on some parts but he fixed it as fast as was possible.

Feb 07, 2022

Friendly and helpful! Explained problem and what it would cost before working on it!

Feb 07, 2022

Great they did an awesome job Very nice people 😊

Feb 07, 2022

Honest reliable and diagnosed the issue with straightforward integrity. Got the car back the same day. I won't hesitate to return when needed.

Feb 07, 2022

Needed a transmission looked at that acted up while I was driving through this town. They quickly gave me an honest answer on what was going on. Very helpful and good people

Feb 07, 2022

Pretty sad I don't even have my truck back 24 hours and it has to be towed home I don't trust transmission shops for a reason I really wish I hadn't trusted this one thanks Rick for nothing really

Feb 07, 2022

Rick & Staff was very professional. I drove 1.5hrs for him to rebuild my transmission. He had it done in 2 days.(wow).& cheaper than anyone else he saved me over $1000… and a lot of time…Thank you very much..💙

Feb 07, 2022

Rick and Sandy are not only reliable professionals but they are also caring people! Thanks for the All work did for me!

Feb 07, 2022

Rick was nice but he sent me to Ford

Feb 07, 2021

We called for an appointment and were put on the schedule in about 2 days. We received a diagnosis within a couple of hours. The work on our vehicle was completed fast. They did a great job. We highly recommend their service. Mr. Rick was always in contact with us. That was a plus. Very friendly and family oriented atmosphere.