Riggs Tire And Auto Service

Nov 16, 2024

I have nothing but good things to say about Riggs Auto my car has been in multiple shops and nobody could find the actual problem with my car... Until I was referred to riggs Auto they got my car in the same day found the issue and fixed it not to mention made sure I made it home safely after I had to leave my car there if you want a honest mechanic who gets a job done Riggs is your place

Nov 16, 2024

Thank you help good service We are so happy "Great prices and quality service. I recommand this place to my friend

Nov 09, 2024

If I could leave 0 stars I would. This owner is nothing but a liar and a scammer, he charged me for a new tire which was never installed. I came back every day to ask if it was fixed and they said the owner was not there. I asked them to give me old tire and my money back and they refused. Don’t take your car here.

Nov 07, 2024

Over charging for work that is not doing! I just found out he scammed me and other people out of money for work that he's not doing.

Aug 07, 2024

Awesome place great work. Great prices

Aug 07, 2024

If I could leave 0 stars I would. This owner is nothing but a liar and a scam artist, he charged me for tires, spacers. He installed the tires but couldn’t balance them properly so I had to take them to another company to get them to tell me that 2 were bad and 2 were balanced on the opposite side of where they should have had the weights. I have tried to get him to fix this many times and after 2 months and 9 trips to his shop it’s still not done. I had to order the spacers that I paid him for because he never did, I had to take the truck to a different shop bc he was competent enough to figure out what was wrong and he lied to me about doing the alignment so now my new tires are wearing unevenly. I have tried calling and texting him repeatedly asking about the lieing and just wanting to get done what I paid for, today I decided to make a Facebook post tagging him and his business and he finally calls and proceeds to threaten me.

May 07, 2024

DO NOT TAKE YOUR CAR HERE! Chad absolutely screwed me over, and he definitely payed the price for it. I dropped my 2008 Honda Accord off, and told them I needed my serpentine belt replaced, he told me it would be done the day of if not the next day & it wouldn’t cost me anything but 75$ for the belt, and a little extra for labor, which is very understandable. Fast forward 3 days down the road, and no phone call or communication from the shop, and I was calling them NUMEROUS times a day to figure out why my car was taking longer then what they had communicated to me, no answer, I have a full time job and need my vehicle. Chad finally reached out to me stating they replaced my valve cover casket & a bracket on my serpentine belt, but didn’t actually replace the belt itself, which is what I asked for them to replace in the first place, keep in mind, I never said anything about my valve cover casket and it was never communicated to me that they were replacing that on my car, this was completely done unauthorized. I was told that it would now cost 1500 dollars to get my car out of the shop, and that the work has already been done, a huge jump from $75! I was furious, so I got a ride up there and expressed my concerns to Chad about the unauthorized work and the poor communication from his shop, he was very apologetic and told me he would take whatever money he could off of the ticket, he only took off 250 dollars so now the price was 1315 he also stated that whoever worked on my car previously is the reason I am paying the price now, and that he would have his wife write me a letter for the previous shop stating everything they did wrong to my car, to try and help me get some of the money back that I had to pay him to get my car out of his shop, Chad also refused to give me a receipt after payment and charged my card MORE then what was told to me, $1465. Fast forward, I never got that letter, Chad has now blocked my phone number. Why say you would help me if you were not going to? I had to file a dispute with my bank, and it got approved but my bank asked for proof of the work they did and did not do on my car, after getting my car looked at after this whole mess, turns out they completely messed my engine up, oil all over the engine due to this crappy “valve cover casket” replacement that I did not authorize. I can’t stress enough, if you are a young female, this guy WILL take advantage of you, do NOT take your car here.

May 07, 2024

They never answered the phone so that I could talk to them about servicing my vehicle.

Mar 07, 2024

Absolutely unprofessional, said car would 100% guarantee it would be ready by end of week, which it was not, then got a serious attitude when I called him out on it, Do not believe him unless he puts it in writing.

Dec 07, 2023

Although I got a pretty good deal on used tires, the office said that it came with balancing. With the shaking driving home, I discovered, apparently the shop is not aware of this policy. Who sells tires without balancing?! If not, then unsafe practices or unconcern for the customers. Tried calling back several times only to get a full voicemail. Balancing doesn't cost that much to the company. Too bad, they apparently do not want return customers.

Dec 07, 2023

Chad and his team do a great job and I trust them to take great care of my vehicle. Chad goes above and beyond to get it done and it's much appreciated!

Dec 07, 2023

Good guys. They take care of me

Dec 07, 2023

Not an honest place to take your vehicle to. I was pricing to help a family in need of new tires. I priced a set near the families house but decided to post on Facebook if anyone would help. Chad Riggs reached out and said he would take take care of it. When I asked the price he said don’t worry, I’ve got you covered. When we went in for the appointment the tires weren’t there and the owner was on vacation. The family had to drive 45 minutes for an appointment that was for nothing. They came back the next day. We got the tires on. I texted the owner back and asked the price. I had no answer so the office called and he told them the price. They knew the story of what we were doing. Chad Riggs told them the same price I had been quoted from the other company to start with. He took advantage of the situation to get the deal. His workers felt bad and apologized. At that point I also realized Chad had blocked me on all levels so that as soon as I realized what he had done I wouldn’t be able to contact him directly. Shady business that takes advantage of people.

Dec 07, 2023

The guys at this shop are honest, knowledgeable and provide quick service! I pulled into their parking lot after receiving a very predatory quote from a chain auto shop down the street. They listened and replaced my alternator with a brand new one for a reasonable price and on the same day. I will be returning soon for routine maintenance. Riggs is my new automotive go to!

Dec 07, 2023

They say if you have nothing good to say then don’t say anything at all…

Dec 07, 2023

Chad and his employees did a great job helping me get my car to his shop and repairing my vehicle!!

Dec 07, 2023

Great prices and service

Dec 07, 2023

Highly recommend! I got a really cheap but really good quality used tire from these guys today..super nice folks! Really go above and beyond for their customers! I appreciate you fellas!

Dec 07, 2022

Good dudes. Got what I wanted fast

Dec 07, 2022

I called and asked before I even drove to this place. I pulled up got the tire out of my car and the guy says I don't have that tire. Are you serious I just called. I specified my tire size on the freaking phone. In this day and age drive time was wasted. Think about your customers. Wasted my time and gas.

Dec 07, 2022

Is it reasonable to wait three days in order to press this inappropriate dealing with customers

Dec 07, 2022

They are busy, but they fixed my flat immediately in less than 10 min. Seem like honest mechanics. Didn't try to sell me a tire, just fixed it and moved on. Would recommend

Dec 07, 2022

Took a vehicle here to get brakes and rotors changed. Received a phone call 3 days later that the abs module was bad and needed to be replaced which was going to take the bill over $1700 which I approved. So I picked up the truck and paid the bill. When i drove the truck home all my lights were on check engine etc. So i called Chad and he told me take it to Collins Ford they would run diagnostic test on it for free. So thatswhat I do. Collins Ford lets me know that a used part was put on my truck which is why all the lights were on. He explained that you have to replace abs module with a new part or the lights will come on. So i got home check my bill from Riggs Auto and I was charged for a new part $470 and they put an $80 part on it. Well according to KY state law UDAP a mechanic can not put used part on your vehicle without your knowledge let alone do it and charge you for a new one. So i have called and called Ruggs Auto and for 9 days they will not return my call. So i go up there and have one of mechanic call Chad from his phone and chad answers and gives me the phone and soon as i stated my name Chad hung up on me. So the guy at Riggs calls him back and I explain the law to Chad and he states they will put a new part on my truck at no costs. That was over a week ago and havent heard from Chad yet. Law also states it needs to be done in reasonable amount of time which it isnt. Please dont take your vehicles here bc for mechanic to put a used part on your vehicle and charge for a new part is the most dishonest a mechanic could be. please beware when taking your vehicle here bc will leave with more problems than it had. Have already contacted the attorney general and filed a complaint. If i could give less than 1 star i would.

Dec 07, 2022

best customer service i’ve ever received! Chad, the owner was so helpful and so nice my entire experience. i truly couldn’t have asked for better help when both of my tires went flat. i’ll be coming here anytime i have any car issues. they are very trust worthy and amazing people. i’d give more stars if i could:)

Dec 07, 2022

Chad's Shop