Rillito Automotive

Sep 06, 2024

I miss Albert ;(

Jul 06, 2024

Fast service and quality. Cannot complain at all

Jun 06, 2024

These guys are fantastic. I had allowed a jeep club member who was a “mechanic” to install my 4in lift kit on my Wrangler only to find he wasn’t a mechanic at all, just a service advisor that worked on Cherokees in his free time. Another club member stepped in to help me fix the cluster of problems. We started calling around and I was coached on what to say. I noticed that the prices were all very different from when he’d call and I’d call. Needless to say I was done entrusting all mechanics. Desperate to fix my problems, I called a mechanic that solely works with a private Jeep club and was given Rillitos number. As someone who wasn’t going to gain anything from me, I figured it would be ok to trust him. It was the right choice. I take in my poor Jeep with a bump steer and shaking every time I stepped on the brake. The control arms were backwards and the nuts and bolts in general were loose. I needed an adjustable track bar. My steering wheel was literally turned sideways… It needed a really good tune up on the mess the other guy created. They took the time to ensure everything was installed correctly, tightened down, and realigned. Safe. Which is crazy important when you’re out on a trail with a three year old. The job was at a fair price. Since, I’ve been back a few times for various things here and there. They’re always so kind. It’s always explained to me what happened and how they fixed it. They’re never annoyed with the 50 million questions I have. We always discuss other symptoms because it’s never ending (iykyk) and I’m always sent away with things to look for, feel for, and what to do for next steps. This place is my go-to. My Jeep’s official doctor lol. I won’t go anywhere else.

May 06, 2024

Great customer service , great mechanics. I don't take my vehicles anywhere else. I've bin a customer for over 5yrs now . Never had an issue. Thanks to everyone there.

Apr 06, 2024

Excellent! Took their time to properly identify and resolve the issues. Always kept me updated on my repair and made sure to get my input on any changes to the plan. I won't go anywhere else for major repairs.

Apr 06, 2024

I wish I could give 1000 stars! These guys are fantastic, trustworthy, knowledgeable, patient, and do stellar work. They fixed a problem that was diagnosed by the dealership (11k pricetag) for under $400. My car is running great, and I didn't have to sell a kidney to keep my car!! John explained everything they did in detail, so I was in the loop and knew that they'd tested and re-tested everything to ensure I'm driving a safe car. I'm looking forward to sharing these guys with my family and friends. It's so important to have a trustworthy team taking care of your vehicle. Thank you, Rillito!!!

Dec 06, 2023

I most definitely never leave bad reviews as I understand there are situations that are out of a businesses control but I took my vehicle in because it was wandering. They suggested new ball joints so I spent their inflated price because my vehicle was already there. Cost over $1200 and turns out that most shops charge half of that (Didn't do my research as I assumed they would be reasonable and at the very least average cost.) and that still did not fix the wandering problem, but they insisted it was driving fine. Got ahold of them and was told my vehicle was ready and I said I'd be down to pick it up (on a Friday) and they're online hours at 5:30 so I showed app at 515 (I was working and had to get a ride all within a couple hours) and everything was locked up... I called several times and of course, no answer. I had plans to go out of town the next morning and that was completely ruined... And though they insisted the vehicle was driving fine.... it was not at all upon pick up the following Monday. And to top it off, one of the cylinder coils was now malfunctioning literally 5 min out the door... I fixed that at home. I took it to a different shop of course. And they immediately noticed the problem with the wandering and said it definitely wasn't safe (and that was no exaduration) so they got to work... I put a request in online to change the hours. Fortunately, at least those are changed now. When I brought up to the front desk the situation about the hours online they just shrugged and said. Oh I thought that was fixed. Unreal.... Especially considering, I said i'd be down that day to pick my vehicle up. Like I said, I'm not generally one to leave a bad review. And it has been almost a couple of months, so this was thought out. I would most definitely not recommend this shop.

Dec 06, 2023

My car was at this shop for approx 2 months. I took it in for a diagnostic check and also because it was starting to sound different to me, so thought I’d better have it checked out. The car was still drivable, I didn’t have any issues with the battery, auto stop, stalling or anything. I simply just wanted to see why the engine light was on. Joe called me and said that there were a few things that needed to be replaced: connector fuel injector, oxygen sensor and engine solenoid I gave them the okay. Then I get another call that the control arms need to be replaced. I told Joe if that’s whats causing my check engine light to be on and if it’s gonna fix the problem then do it. They replaced the CAT Converter twice (this was under warranty) The first one they said was defected and so they ordered more of a high tech one. They said all was good so FINALLY went to pick up my car. The next day, light is back on and it stalled on me while driving to work!! Took it back to the shop. Now I need a new battery. The battery I had was brand new from O’Reilly. They said when they put one of their batteries in, it runs perfectly fine but when they put my battery back in, it doesn’t work and that my car would stall. Joe tried to sell me an ACDelco for almost $300 and I believe I had the same battery ,but he said that theres not enough voltage. Mind you my car had no major issues before taking it to them. I’ve had my car for about 2 weeks now and it had to be towed today, smh! $1,178 later this is what happens! They messed up my car!!! Please, please stay away from this shop, save your money and time and go to someone who knows what the hell they’re doing! Another thing, they don’t call you to update you. My husband and I either had to call to get an update or drive to the shop to see what’s going on. We were more than patient with this shop and this is what happens!

Dec 06, 2023

Rillito Automotive has always been good to me, whether it's for an oil change or general maintenance. Good price range, and they don't try to push "this is a death trap, get this, this, and this done immediately with us only" that other shops have tried to push on me since I'm a girl and not a car guy. I would definitely recommend them, although I don't want them to get to popular that I can't get an appointment within a day or two lol.

Dec 06, 2023

Rillito always does excellent work on vehicles. They are very professional and personable.

Dec 06, 2023

These guys are the best! Honest, fair, they stand behind their work. Most auto repair shops wont work on diesels, but they took my starting problem ob, and solved it to my complete satisfaction. Joe is a pleasure to deal with. If you want a competent and honest auto repair shop, this is the place in Tucson.

Dec 06, 2022

was told needed mechanical fuel pump, I asked would a elect. fuel pump be a upgrade, he said no. Ok how much, he answered won't know till I order part, ok call me when you find price of part. Calls me next day say elect. fuel pump in gas tank are not made any more, to put a elect pump in rail of truck will cost $500 dollars. I answered will call back. Looked in internet found plenty places to order elect. fuel pump for tank for less than $95 dollars, called back and said what I found out in internet. and told him i'am sending tow truck to pick up my truck, he then said he already put in mechanical fuel pump, you were suppose to call first and give me estimate before he replaced my pump. So know he is putting back original mechanical pump. I called next day is my truck ready too be towed he said yes he then wanted to work it out. well I asked how much to replace mechanical pump he said he does not know. FORGET IT WILL SEND TOW TRUCK. Cost me just under $200 to tow my truck their and back. BEWERE.

Dec 06, 2022

Albert is the best. They know what they are doing. Fast and great quality service. Dont hesitate to come here, great shop.

Dec 06, 2022

Awesome shop, service techs very proactive, great service. I'm happy to be a repeat customer.

Dec 06, 2022

Good and honest people trust worthy I myself appreciate them very much

Dec 06, 2022

Great customer service and fixed the problem!

Dec 06, 2022

Joe Morgan, was helpful from the moment he took my call. He was careful to make sure all my needs and budget were met. They were honest and stood by the price they quoted and didn't do any bait and switch. I will go back for oil service when it is time. Thanks JOE

Dec 06, 2022

Rittilo Automotive and their very good mechanic men save our vacation. Rapidly they have been able to perfectly repair our Toyota motorhome from a big blow head gasket problem on the hwy near Tuscon. All the staff are very very nice, professional and friendly peoples. Highly recommend. Totally satisfied. Thanks to you

Dec 06, 2022

The shop is really good fix my truck quickly they work with me on my payment I'm really happy doing business there in fact I just took my other vehicle to have some work done

Dec 06, 2022

They seem to put a conscientious effort into doing a thorough job!!

Dec 06, 2022

This place is amazing. Was out of town 1600 miles from home when I had a fluid leak in the rear. They got me in sand day and diagnosed the issue. They had the parts in and fixed the next day, all reasonably priced. For what they did for me, I would recommend them to anyone who asks in the Tucson area. They will take care of you. Thank you Joe, Jay and whoever else had something to do with my truck.

Dec 06, 2022

don’t touch this shop with a 10 foot pole. they kept my car for an entire month when they promised it would be done within a week. they also have no clue what they’re doing whatsoever. horrible shop. Joe is also horrible at his job

Dec 06, 2021

Dont know anything about this placr

Dec 06, 2021

Good visit. Staff do a great job getting folks in and out. Service is reasonably priced.

Dec 06, 2021

These guys are cool honest reliable . I would recommend Anybody and everybody

Dec 06, 2020

Albert quoted me over $800 to perform work on my car. I also got 2 additional quotes from other mechanics and priced and purchased the parts myself. The two other quotes were less then $200 parts $230. This does not add up for me, that’s a huge markup. Rillito Automotive is way to expensive for me.

Dec 06, 2020

GREAT SERVICE!! EXCELLENT CUSTOMER SERVICE! I would recommend this repair shop to everyone

Dec 06, 2020

Love this place! They do very good work for a good price. Highly recommend!

Dec 06, 2020

The guy at the desk albert was very informativve and helpful but didnt diagnose my exact vehicle issue. But overall the shop is a great find

Dec 06, 2020

They overcharged me and never fixed the problem I brought the car in for. They also just wouldn't be honest and say they didn't know what the issue was. Be very careful here and know what you need done before you go there. Nice people, subpar work.